[Resolved]  Standard Chartered Bank — Unethical annual fee charges

Dear Madam /Sir, Couple of years back Standard chartered bank sales department called me and offered a PLATINUM REWARD credit card with free joining fee and free annual fee (charges) as my salary was more that 65,000.00 rupees per month as per their criteria. I reconfirmed the same couple of times and then gave my documents for the subscription of their credit card. But after taking my documents they gave me with a TITANIUM CARD with annual subscription fee for which I did not agree and wanted to submit back. Then they apologized and asked to keep the card for that time being and committed to review and get back to me with a platinum reward card within six months. Of course the waived the joining fee and the first year annual fee but did not do any review or get back to me within six months. Now for the second year they have charged the subscription fee and not responding to my mails at all. I asked them to call me and discuss about that but no response. In the mean time my contact number is changed and there is no way to update the new number on their website if the old number is not existing as they have an one time password policy to the old number. I intimated them with my new number. They did not call me regarding the on going issue but their sales department person called me and visited to my address and offered the platinum reward credit card again. He ensured me that this time he must do it for me. When I asked about my old card he asked me to pay the amount mentioned on the bill and close that. It is really cheating and fraud. I have all the evidence against the communications and can submit if required. My name is Sitakanta Acharya and the complaint reference number with the bank is " (KMM9721517I15977L0KM) " i.e. continuing for more than two years with no resolution. They are continuing adding the late fee and other charges to the annual fee they charged this time. I will be thankful if the problem is resolved. Sincerely, Sitakanta Acharya