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Standard Chartered Bank — Unnecessary charge
Am having a credit card of Standard chartered bank from last 1 year, but now in this month they charged unnecessary amount of 2800/- Rs. which is completely unjustified. after complaining to their customer care and sending mails, they refused to do anything they just replied that this is bank policy. only for 1 day delay payment they charged me Rs. 2238/- as late fee and interest part but when we asked for giving us calculation of evaluate this amount they refused to give so even they are not taking our complaint against this, they clearly said this is not our mistake if you have any problem then do cancellation request and throw this card. apart from this one another sudden behavior from bank is they charged Rs. 562/- as over limit charge but who asked to accept over limit, when i asked to customer care that what is the meaning of limit then they said this is bank policy we are unable to say anything and they are not taking our complaint. my question is only this that if you charged me such amount then i have an full right to check that how and why you charged such amount and what is the meaning of limit which i request you to make it lesser as much as lesser possible. I do agree that this complaint is of very smaller amount, my complaint is only against the behavior of bank and harassment way they are doing with their customers. kindly look this matter and sort out the same because now the bank making their own monopoly against customer if it will be same as then who will trust to indian court. Dear Mr. Gaba,
This is with reference to your e-mail dated July 30, 2013 .
At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.
We are concerned to note the feeling of dissatisfaction expressed in your E-mail with regarding the financial charges debited in your card account. We regret any inconvenience caused to you on account of the same.
We understand from your communication that you wish to reverse the financial charges debited in your card account.
Please note that as per the statement dated June 21, 2013, the total outstanding in your card ending 7652 was Rs. 7632.42 towards which we received a payment of Rs. 500 after the payment due date.
Hence, financial charges were billed to your card account as per the terms and conditions specified in the Important Information Document attached with your monthly statement.
Subsequently, we have been receiving either partial / no payment towards the outstanding. Hence, further financial charges were billed to your card account.
As a service gesture, we have reversed the overlimit fee along with the corresponding service tax debited to your card account.
This credit will reflect in your next statement.
Assuring you of our best services always,
Yours sincerely,
On behalf of Standard Chartered Bank
Vinayagam G
Officer - Customer Care
This is with reference to your e-mail dated July 30, 2013 .
At the outset, we regret the delay in our response. We thank you for the cooperation and patience extended in the interim.
We are concerned to note the feeling of dissatisfaction expressed in your E-mail with regarding the financial charges debited in your card account. We regret any inconvenience caused to you on account of the same.
We understand from your communication that you wish to reverse the financial charges debited in your card account.
Please note that as per the statement dated June 21, 2013, the total outstanding in your card ending 7652 was Rs. 7632.42 towards which we received a payment of Rs. 500 after the payment due date.
Hence, financial charges were billed to your card account as per the terms and conditions specified in the Important Information Document attached with your monthly statement.
Subsequently, we have been receiving either partial / no payment towards the outstanding. Hence, further financial charges were billed to your card account.
As a service gesture, we have reversed the overlimit fee along with the corresponding service tax debited to your card account.
This credit will reflect in your next statement.
Assuring you of our best services always,
Yours sincerely,
On behalf of Standard Chartered Bank
Vinayagam G
Officer - Customer Care
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Standard Chartered Bank — Charges
Dear Sir/Madam,I hold standard chartered bank credit card.I was paid my due amount late by one day. They put charges of Rs 350 rs .i explained my situation and asked them to reverse the charges. But they were not reverse the charge. After 2 year i came to know that they put around 6000 rs charges on the first charge amout. And also they uploaded my name into cibil data base. So i am not able to take any loans from any bank. Pls help me on this how to come out from cibil.
Regards
Nataraj