Hi,
I am holding a Manhattan Credit Card with the following Details:-
Card No :- 4129 0XXX 1XXX 7XXX
I am facing lots of problem against this card. One primary problem is i dont get statements regularly
everytime i have to call the customer care & ask for the same. Now the last time when i called up customercare
i explained all the problems & complained abouut the behaviour of your collection executives. I mean these
collection people does not know how to speak with a customer they can't even understand the problem.
I also asked for the last six month statement so that i can pay the complete amount & close this card.
But till today i have not recieved the six month statement.I recieved one statement that was for the month of
october i guess the due date mentioned was 13 Oct 07 & i recieved the statement in Nov.
There were instances where the comment mentioned against the call by the excutive was totally incorrect.
I also called the customer care today & again spent 20 mins explaining the same problem & lets see when can i
recieved the statement by email.
I am really frustated with this card & would request you to kindly reverse the late payment charges so that
i can pay the complete amount.
Please call me for any further discussion.
Thanks
Vishal Grover
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Insta-buy’s A/c no.[protected].
With reference to my above mentioned card, I wish to draw your kind attention to the fact that I have withdrawn a sum of Rs.25, 000/- for which I have paid Rs.1, 000/- every month since November 2008. But sorry to say that after making payment for last 9 months your accountal figure says that only a sum of Rs.2, 000/- have been repaid from my end.
Under the circumstances, I request your kind self to do the needful and let me know my total outstanding dues as on date so that I can make the one time payment and cancel my card at the earliest as the falacy in calculation formula in your database is not clear to me and oblige.
Thanking you,
Dated, Kolkata,
The28th.August2009. Yours sincerely, Sabita Nandi.