Standard Chartered Credit Card — 2.5% cash back not apply on 2 transaction

Address:

Ahmedabad, Gujarat

Hello,

This is manthan Patel from Ahmedabad, i having Credit card bank of Standard Chartered " titanium " and as per term and condition any fuel transaction i got 2.5% cash back. but in last bill two transaction they didn't deducted my cash back offer when i contact to cunstomer care at same bank technical persone said me it's only available under if i use min 500rs for fuel.

but i did same transaction in past and here is the details for past transaction under which i got 2.5% cash back.

"Thank you for using StanChart Credit card no. ending 8378 on 11/12/12 for INR 220.00. For easy EMI option on amounts above INR 5000 , call[protected]T&C apply"

l
I m getting always my 2.5% cashback deduction on fuel transaction but not getting this time on march month bill.
Two transactions from March month , one from IVR enterprise 211.24 second stadium services 310.00 rs
If you review my first paragraph of this email which is mentioned clear below 500 rupee fuel transactions provide me 2.5 % cashback in bill.
Your sales executive saying its available only on 500 ot higher amount. That's not the actual offer.Its available on any fuel,telephone,electricity bill with 2.5% cashback whatever amount user using.


When i visited Bank barnch at ahmedabad location no physical person available to handle this request need to call their customer care i called technicians but he leep put me on hold and saying he is not able to find that only figure which was i made on dec 2012 for 220 rs and he diconnect my call.

I allmost spend 2 hours on call still bank people not able to accept my request.

Please help on this.

If required then i will provided my previous bill.