[Resolved] Standard Chartered — Credit Card Charges | |||
This is regarding a credit card statement I have received few days back. I have no clue about the credit card and don't even have the card. It all started few months back when an agent called offering Standard Chartered Credit Card - Manhattan Credit Card and I said yes to it. But when they delivered the card after taking all my documents, it was a different card and not the Manhattan card. I received a call from your customer care to verify details and I asked them to immediately cancel this card and I disposed off the card at the very same time. Now after so many months I received a credit card statement with charges on it for annual fees. This is a fraud to take payment from the client for not informing anything for so many months and finally sending the charges for a card that has not been used. Their phone numbers does not allow a client to talk to customer representative without the credit card number. I tried to reach to lost card department asking them to transfer the call to concern department but they disconnected my phone line. Please let me know the resolution this. Thanks! Sachin Gulati Mob#[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I have a Std Chartered Credit Card with limit for 19000/- which I gave to my Son to use in case of emergency...
He used the card for 16000/- I was paying the minimum due every month...suddenly they called me up and informed me that the Total Outstanding on my card is 28000/- I was shocked and upset ...The person who came to collect the amount at my place suggested to go for settlement ...I agreed and the amount I had to pay was 22000/- I requested to pay the same in Instalments...I paid my 1st Instalment of Rs.8000/- on 17th OCt 2013 where I spoke to MR.Simanchal Pradhan I did not recieve any letter as promised by him that it will come ;by post ...later I recieved a call from the bank in JAN 2014 to pay 2500/- which I paid and when inquired about my letter of settlement did not recieve any information and call was cut off...
I calle up Customer service and they informed me that no settlement was proposed and to contact the concerned person and when called up Mr.Pradhan he did not reply to my calls..I again paid an amount of Rs.8568/- in MAR 2014 but still have not recieved any confirmation about my settlment or amount recieved.
I am very upset which has caused me mental stress as My Son is also recieving calls from them to pay the total amount due which I cannot pay all at once As you can see I have already paid the amount spent on the card which totals to Rs.16568/- The bank is sgoing on charging interest and charges though the card has not been used since last 1 year..and have requested them to freeze my card which has not been done...
Kindly request you to look and find a solution for me
Regards
Stressed and upset
Asha Shinde
He used the card for 16000/- I was paying the minimum due every month...suddenly they called me up and informed me that the Total Outstanding on my card is 28000/- I was shocked and upset ...The person who came to collect the amount at my place suggested to go for settlement ...I agreed and the amount I had to pay was 22000/- I requested to pay the same in Instalments...I paid my 1st Instalment of Rs.8000/- on 17th OCt 2013 where I spoke to MR.Simanchal Pradhan I did not recieve any letter as promised by him that it will come ;by post ...later I recieved a call from the bank in JAN 2014 to pay 2500/- which I paid and when inquired about my letter of settlement did not recieve any information and call was cut off...
I calle up Customer service and they informed me that no settlement was proposed and to contact the concerned person and when called up Mr.Pradhan he did not reply to my calls..I again paid an amount of Rs.8568/- in MAR 2014 but still have not recieved any confirmation about my settlment or amount recieved.
I am very upset which has caused me mental stress as My Son is also recieving calls from them to pay the total amount due which I cannot pay all at once As you can see I have already paid the amount spent on the card which totals to Rs.16568/- The bank is sgoing on charging interest and charges though the card has not been used since last 1 year..and have requested them to freeze my card which has not been done...
Kindly request you to look and find a solution for me
Regards
Stressed and upset
Asha Shinde
hope to get a solution fast
I have a Std Chartered Credit Card with limit for 19000/- which I gave to my Son to use in case of emergency...He used the card for 16000/- I was paying the minimum due every month...suddenly they called me up and informed me that the Total Outstanding on my card is 28000/- I was shocked and upset ...The person who came to collect the amount at my place suggested to go for settlement ...I agreed and the amount I had to pay was 22000/- I requested to pay the same in Instalments...I paid my 1st Instalment of Rs.8000/- on 17th OCt 2013 where I spoke to MR.Simanchal Pradhan I did not recieve any letter as promised by him that it will come ;by post ...later I recieved a call from the bank in JAN 2014 to pay 2500/- which I paid and when inquired about my letter of settlement did not recieve any information and call was cut off...I calle up Customer service and they informed me that no settlement was proposed and to contact the concerned person and when called up Mr.Pradhan he did not reply to my calls..I again paid an amount of Rs.8568/- in MAR 2014 but still have not recieved any confirmation about my settlment or amount recieved.I am very upset which has caused me mental stress as My Son is also recieving calls from them to pay the total amount due which I cannot pay all at once As you can see I have already paid the amount spent on the card which totals to Rs.16568/- The bank is sgoing on charging interest and charges though the card has not been used since last 1 year..and have requested them to freeze my card which has not been done...Kindly request you to look and find a solution for meRegardsStressed and upsetAsha Shinde
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19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
I am a user of the StanC Titanium Credit Card, numbered [protected].
Earlier I was using the Titanium Credit Card but due to some issues, i closed the card within 3-4 Months of Issuing.
Now I reapplied for the same by using the phone banking service.
As communicated by the customer care executive, it was possible to reissue the old card.
I clearly asked the executive that it is a old card so will there be any charges but the answer was no, the card is free for 1 Year.
As per the executive i first have to use this card till 1 Year, i.e. Aug 2013 and then i have to pay the yearly charges for the coming year.
But today i logged in to my account, it was showing the yearly charges were applied.
Request you to either reverse the charges and i will use this card or please close the card and close my account as i will not be paying these charges.
You can even check my account as earlier as well none payments till date have been delayed or there is no standing payments.
Hoping for a favorable reply.