Standard Chartered Credit Card — Not cancelling my credit card and asking for annual fees

Address:

Mumbai City, Maharashtra

My first year of the credit card (No annual fees period) was to end in Sept 2012. So i requested to cancel the card on 9th Sept (Ref: 09/12/060639/SP/CRD). I was told that I would not be charged annual fees for another year, or in case the annual fees is charged for the next year, i can go ahead and cancel the credit card without paying the fees. But in Oct annual fees was charged to me. So on 4th Oct i requested to cancel my credit card. Till now i didnot get any reply. And now they have charged me with the annual fees and since its been a month, now late fees has been addded. Please let me know what is to be done in this case.


Thanks,
Pramod Pujari
email: [protected]@gmail.com
Ph:[protected]