Standard Chartered Credit Cards — Overbilling for past 6 months

Address:

Bangalore, Karnataka

Standard Chartered credit card company has been over billing me for past 6 months after a fraud transaction on my credit card. I had blocked the card within 30 mins of the fraud transaction and was issued a new credit card thereafter. Standard chartered is completely aware of this and has promised to resolve after a dispute form is raised and remove from my billing. I have sent them the dispute form in January 2013 and followed up thereafter. They said they did not recieve and hence I resent in April 2013. Still, every month I am being charged the amount and interest on my bill. Infact every month they apologise and confirm it will be resolved next month but that never happens and the interest is being charged to me every month. They have an SLA to resolve disputes within 45 days however it has been 80+ days since I have sent the form (second time) and I have not heard from them. They also promise to reverse the interest and inform me via sms / phone but that never happens. Basically they are not bothered about my complaint and are going on charging me for an unresolved matter from their end. The amount disputed is INR 14189.85 and this was charged in Great Britain Pounds on the credit card. I had the card in my possession when the transaction took place and immediately I informed them. They are being absolutely careless about this and giving false promises.