Standard Chartered — Standard Chartered credit card Issue

Address:

Gurgaon, Haryana

Hi,

I am using Standard Chartered credit card, and last year I got a call from SC executive to take and enhanced card pack, that time I opted for that but I didn't used that overall the year, so I decided to discontinue it.


In January I called to SC executive and told him to discontinue, he told me that package is already renewed, and SC have couriered you new items of packs, so I told him that I don't want to use that pack anymore, then he told me that don't accept that courier and then we'll discontinue your pack.

I did the same and but my package was not cancelled, and I received the statement for new package to pay.

Then I called back again to SC executive, she told me sir it'll be cancelled and you'll get a call back in 2-3 days.

After waiting for 4 days I called SC again and talked to one of your executive, he told me that we called you on 05-Feb and you retained the pack(that's totally false, as I haven't received any call).
Once I asked him why my pack is not cancelled he told me that it'll be cancelled in 15 days and then without listening to me he disconnected the call.

This is such a sorry(and I must say ridiculousness) behavior from Standard Chartered. SC executive don't want to listen and resolve customer's queries. I'm just shattered to see such behavior from one of leading bank and looks like my problem will never be solved.

--
Thanks,
Sandeep
Email: er.it.[protected]@gmail.com