Standard Chartered — Wrong Commitment

I hold the Manhattan credit card .[protected] from almost 5 to 6 years and has been paying all my bill on time most of the time.

Few month back i got a call to convert my Credit balance into EMI and after few inquiries i agreed to convert ~Rs.48k amount into EMI for 12 month with total one time interest of ~Rs.3.5k.

At the time of converting i specifically asked about the credit limit and i was confirmed that no credit limit will be blocked .

Last month my card was blocked after the usage of ~Rs.31k and when i called up the call centre and they informed me that limit is blocked due to EMI amount post that i raised a complaint with reference no. [protected] dated 23 Jun’13.

Few days after registering the complain i received a call and after a detailed discussion i was told that they will arrange the call recording in which i was told about the credit limit block BUT THE CALL NEVER CAME and LETTER was sent to home stating that they tried contacting me and i was not reachable and complaint was closed.

THIS IS CHETING AS WRONG INFORMATION WAS GIVEN TO ME AND UNETHICAL WAY TO CLOSE THE COMPLAINT.

Now i want the reversal of the Interest i had paid for EMI and appropriate action to be taken against the person who has given wrong information and also against the person who has closed the complain without resolution.

New complaint no. –[protected] dated 13 Jul’13

Thanks & Regards
Sumit Agarwal
[protected]