[Resolved]  Star Cj Alive — Got different product from STAR CJ Live, then what was actually ordered.

Address:

Mumbai Suburban, Maharashtra

I ordered for a whirlpool grill 20l microwave oven from Star CJ Live (a product selling TV channel). I ordered this product while I was watching an adv. of similar product.

On the adv they were showing Whirlpool 20L Grill mocrowave oven - Automatic, with the price of Rs 5999. I ordered them the Whirlpool 20L Grill mocrowave oven - Automatic, with the price of Rs 5999 with free gift Trolly,Hand blander and Chopper. While buying the oven I confirmed from Sales Agent that there is no difference in the product that is shown in TV adv. and what I am buying, except the price (Rs 5999 and volume 20L). I asked the Sales agent about the difference atleast twice, and he confirmed me for the same.

On delivery I got the mechanical oven instead of automatic oven, and even Star CJ collected the price of automatic one. I got the product on 18-Apr-2011 bill no[protected] and Order number [protected], on the same day I did the complaint at their phoneline about this mistake.

I have talked to customer care executive and register complaint. After 5-6 days I received a call from customer excecutive said that we don't have product left in the stock,so we will return your money.But before that delivery boy collect all product, and after receiving product we will send you the check of 5999/-.He said he will not return back my money by cash on the time of returning product.for that i have to wait for 10-15 days more.

I have ordered first time in STAR CJ Live.I am really disappointed with your service. I have wasted 15-20 days just for waiting. and I have to wait for 10-15 days again to received my money.

please take this seriousely otherwise Indian people will not belive in ONLINE shopping.Waiting for your response.I want same product which i have ordered or give my money by cash and get back your all product