[Resolved]  State Bank of India — Loan Not given yet!!

a) Applied for Loan on 22nd March 2009 take over loan from ICICI for Rs 26 Lac @ 8%. Anoopl Lal
b) Query on Card recieved on 20th of April 2009.
c) Clarified to SBI on 24 th of April 2009 to Mr. Srinivas at SBI BKC processing Centre.
d) After which so much of followups have happened and I have lost more that Rs 10, 000/- per month on excess interest that is being charged by ICICI.

The complaint is given below the emails sent to SBI complaint Cell no response.

Still Await Disbursement?????????????????????????

-----Original Message-----
From: santosh [mailto:santosh.[protected]@strapex.com]
Sent: Friday, June 26, 2009 7:00 AM
To: santosh.[protected]@strapex.com; SBI Helpline LHO Mumbai; racpc.[protected]@sbi.co.in
Subject: Re: complaint number[protected] and complaint number[protected]


Santosh Tandon
Handphone [protected]/ [protected]
Strapex India limited
506, Centre Point,
Andheri Kurla Road
Andheri East
Mumbai 400093

Sent from my BlackBerry® on Airtel


-----Original Message-----
From: "santosh" <santosh.[protected]@strapex.com>

Date: Thu, 25 Jun 2009 11:47:58
To: <santosh.[protected]@strapex.com>; SBI Helpline LHO Mumbai<helpline.[protected]@sbi.co.in>; <racpc.[protected]@sbi.co.in>
Subject: Re: complaint number[protected] and complaint number[protected]


??? Still await disbursement???
Santosh Tandon
Handphone [protected]/ [protected]
Strapex India limited
506, Centre Point,
Andheri Kurla Road
Andheri East
Mumbai 400093

Sent from my BlackBerry® on Airtel


-----Original Message-----
From: "santosh" <santosh.[protected]@strapex.com>

Date: Mon, 22 Jun 2009 04:53:10
To: SBI Helpline LHO Mumbai<helpline.[protected]@sbi.co.in>; <racpc.[protected]@sbi.co.in>
Subject: Re: complaint number[protected] and complaint number[protected]



Santosh Tandon
Handphone [protected]/ [protected]
Strapex India limited
506, Centre Point,
Andheri Kurla Road
Andheri East
Mumbai 400093

Sent from my BlackBerry® on Airtel


-----Original Message-----
From: "santosh" <santosh.[protected]@strapex.com>

Date: Sat, 20 Jun 2009 11:02:48
To: SBI Helpline LHO Mumbai<helpline.[protected]@sbi.co.in>; <racpc.[protected]@sbi.co.in>
Subject: Re: complaint number[protected] and complaint number[protected]


Still no information???

How is that I don't get loan even after four months of applicatioin

What should I do can I have email adress of The Managing Director of SBI so someone can address my greviance??
------Original Message------
From: SBI Helpline LHO Mumbai
To: racpc.[protected]@sbi.co.in
Cc: santosh.[protected]@strapex.com
ReplyTo: SBI Helpline LHO Mumbai
Sent: Jun 16, 2009 11:01 AM
Subject: Fw: complaint number[protected] and complaint number[protected]

The AGM RACPC,
Please arrange to advise status and respond suitably to the customer.
Helpline, LHO Mum.
----- Original Message -----
From: tandon <mailto:santosh.[protected]@strapex.com>
To: 'tandon' <mailto:santosh.[protected]@strapex.com> ; helpline.[protected]@sbi.co.in <mailto:helpline.[protected]@sbi.co.in>
Sent: Monday, June 15, 2009 11:29 AM
Subject: RE: complaint number[protected] and complaint number[protected]



Await your response!! It been 2 more than month after you!! There has been NO Progress!!!


S C Tandon


From: tandon [mailto:santosh.[protected]@strapex.com]
Sent: Wednesday, June 10, 2009 12:48 PM
To: 'tandon'; 'helpline.[protected]@sbi.co.in' <mailto:'helpline.[protected]@sbi.co.in'>
Subject: RE: complaint number[protected] and complaint number 12441810week from the date of providing you with the593

Await response!!! Its important to understand, what does SBI do…other bank process loan and disburse loan in One week time. Here is the case of 4 months and not even response is being received forget about loan disbursement??



S C Tandon


From: tandon [mailto:santosh.[protected]@strapex.com]
Sent: Monday, June 08, 2009 2:51 PM
To: 'tandon'; 'helpline.[protected]@sbi.co.in'
Subject: RE: complaint number[protected] and complaint number[protected]

Repeated again


From: tandon [mailto:santosh.[protected]@strapex.com]
Sent: Saturday, June 06, 2009 11:21 AM
To: 'helpline.[protected]@sbi.co.in'
Subject: FW: complaint number[protected] and complaint number[protected]

Repeated again!


From: tandon [mailto:santosh.[protected]@strapex.com]
Sent: Friday, June 05, 2009 11:24 AM
To: 'helpline.[protected]@sbi.co.in'
Subject: FW: complaint number[protected] and complaint number[protected]

The General Manager Grievance Cell.

Dear Sir,


Please let me know what action you and your department has taken to ensure that the loan is expedite since my logging of the complaint on 2nd of June 2009. Since your department has been made to address the public Grievances. I do expect response from your end!!


S C Tandon






From: tandon [mailto:santosh.[protected]@strapex.com]
Sent: Friday, June 05, 2009 11:15 AM
To: 'bharati.[protected]@sbi.co.in'; 'helpline.[protected]@sbi.co.in'; '[protected]@sbi.co.in'; 'vg.[protected]@sbi.co.in'
Cc: '[protected]@hotmail.com'
Subject: FW: complaint number[protected]

Attention: AGM- RACPC

Dear Sir,

It is matter of great regret that I have not been sanctioned the loan till date despite all documents been in order and my constant forllowup for last three months. I don’t even get the proper response on my loan status. Everytime and every day I am told there will be someone who will respond to my loan, but no body does. Today I have spoken to Mr. Khot, who have assured me that he will sanction the loan if put forth to him. I was assured by Mr. Anoop Lal and the Branch Manager that the process of sanction is over as on 30th of May, how come Mr. Khot does not have the list!

I have several question here.

a) What is the procedure in SBI to sanction loan.
a. How much time it should take form proper documentation being available.
b. Who is responsible, single point responsibility to ensure the loan is sanctioned.
b) Who takes care for the loan application does the customer have to follow- up with innumerable officer. In my case
a. Anoop Lal and his boss the branch Manager
b. Mr Srinivas and then Mr. Godbole
c. And now Mr. Khot.
c) Is there any process in SBI to track the loan sanctioning speed!! If so what is it.
d) Does this 8% take over loan actually exist…or is it just a marketing gimmick!! Who makes up for the Excessive loan paid…..


I am sure somebody in SBI will be a responsible person to address my need “ When will my loan come…………….???


S C Tandon








From: tandon [mailto:santosh.[protected]@strapex.com]
Sent: Thursday, June 04, 2009 1:00 PM
To: 'helpline.[protected]@sbi.co.in'
Cc: '[protected]@sbi.co.in'; 'vg.[protected]@sbi.co.in'
Subject: FW: complaint number 124

Santosh Tandon
Handphone [protected]/ [protected]
Strapex India limited
506, Centre Point,
Andheri Kurla Road
Andheri East
Mumbai 400093

Sent from my BlackBerry® on Airtel