Comments
From: rajen [mailto:rajen.[protected]@ewdpl.com]
Sent: Monday, May 10, 2010 5:36 PM
To: 'Rajen'; 'feedback.gesbi'
Cc: helpline.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in; [protected]@rbi.org.in; [protected]@rbi.org.in
Subject: RE: 'CaseID=[protected]' Card No [protected] of SBI
Dear Vinodh Kumar;
As per your earlier mail I was suppose to get the refund in March itself but no revert from your side. I hope SBI is interested in refunding the money.
Regards;
Rajen
From: Rajen [mailto:rajen.[protected]@ewdpl.com]
Sent: Tuesday, March 23, 2010 5:58 PM
To: 'feedback.gesbi'
Subject: RE: 'CaseID=[protected]' Card No [protected] of SBI
I am yet to receive the refund as discussed it was suppose to be sent in one week.
Regards;
Rajen Savla
From: feedback.gesbi [mailto:feedback.[protected]@ge.com]
Sent: Monday, March 08, 2010 6:42 PM
To: Rajen Savla
Subject: RE:'CaseID=[protected]' Card No [protected] of SBI
08 Mar 2010
Dear Mr.Rajen Savla,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Feb 23 2010 7:06PM .
Settlement Related:
We sincerely apologize for the occurred event, we sincerely regret inconvenience that may have been caused to you in the matter addressed to us.
However, we would like to inform you that we have received your payment of Rs.140000 on[protected].
This is to inform you that as on date there are no dues payable to us and there is a excess credit balance of Rs.950.39. laying on your card account.
Credit Balance:
We would like to inform you that you having credit balance of Rs.950.39 on your card account. If you wish we can arrange the credit balance to your mailing address. So, we would request you to confirm you the mailing address.
Incase of any query , would request you to reply at feedback.[protected]@ge.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to AVP, Customer Service at head.[protected]@ge.com using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Vinodh Kumar- Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (https://www.sbicard.com/sbi/secure/login.jsp)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
Sent: Monday, May 10, 2010 5:36 PM
To: 'Rajen'; 'feedback.gesbi'
Cc: helpline.[protected]@sbi.co.in; helpline.[protected]@sbi.co.in; [protected]@rbi.org.in; [protected]@rbi.org.in
Subject: RE: 'CaseID=[protected]' Card No [protected] of SBI
Dear Vinodh Kumar;
As per your earlier mail I was suppose to get the refund in March itself but no revert from your side. I hope SBI is interested in refunding the money.
Regards;
Rajen
From: Rajen [mailto:rajen.[protected]@ewdpl.com]
Sent: Tuesday, March 23, 2010 5:58 PM
To: 'feedback.gesbi'
Subject: RE: 'CaseID=[protected]' Card No [protected] of SBI
I am yet to receive the refund as discussed it was suppose to be sent in one week.
Regards;
Rajen Savla
From: feedback.gesbi [mailto:feedback.[protected]@ge.com]
Sent: Monday, March 08, 2010 6:42 PM
To: Rajen Savla
Subject: RE:'CaseID=[protected]' Card No [protected] of SBI
08 Mar 2010
Dear Mr.Rajen Savla,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Feb 23 2010 7:06PM .
Settlement Related:
We sincerely apologize for the occurred event, we sincerely regret inconvenience that may have been caused to you in the matter addressed to us.
However, we would like to inform you that we have received your payment of Rs.140000 on[protected].
This is to inform you that as on date there are no dues payable to us and there is a excess credit balance of Rs.950.39. laying on your card account.
Credit Balance:
We would like to inform you that you having credit balance of Rs.950.39 on your card account. If you wish we can arrange the credit balance to your mailing address. So, we would request you to confirm you the mailing address.
Incase of any query , would request you to reply at feedback.[protected]@ge.com using the same subject line or contact the SBI Card helpline at 39 02 02 02 or[protected] if calling from MTNL and BSNL lines ) . IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to AVP, Customer Service at head.[protected]@ge.com using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Vinodh Kumar- Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (https://www.sbicard.com/sbi/secure/login.jsp)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E [protected]@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline !!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
sir/madam
it is to inform you that my dad has transfered Rs 10000 in my a/c on 26/04/2011, but due to some technical problem i received only Rs 6000. i made a complaint regarding this in kargali colliery branch (bokaro) because i am holding a/c of this branch only, branch manager accepted this request and he says that there was some server problem so we will refund your money.but they refunded me only Rs 2000 because in transaction there is one record of Rs 2000 debit ,so they accepted that this mistake was done by them so we accept your claim and agree to refund your money.but in mini statement there is not any record of Rs2000 for which i am claiming.i made a complaint for this to the bank manager but he said that there is not any transaction of Rs 2000,so we cant do anything and unable to refund your money.
sir its a request to you that please check my details and refund my money because i am a student and Rs 2000 matters a lot to me.
this is my details
A/C no-[protected]
card no[protected]
NAME- EKTA SINGH
CONTACT NO- [protected]
it is to inform you that my dad has transfered Rs 10000 in my a/c on 26/04/2011, but due to some technical problem i received only Rs 6000. i made a complaint regarding this in kargali colliery branch (bokaro) because i am holding a/c of this branch only, branch manager accepted this request and he says that there was some server problem so we will refund your money.but they refunded me only Rs 2000 because in transaction there is one record of Rs 2000 debit ,so they accepted that this mistake was done by them so we accept your claim and agree to refund your money.but in mini statement there is not any record of Rs2000 for which i am claiming.i made a complaint for this to the bank manager but he said that there is not any transaction of Rs 2000,so we cant do anything and unable to refund your money.
sir its a request to you that please check my details and refund my money because i am a student and Rs 2000 matters a lot to me.
this is my details
A/C no-[protected]
card no[protected]
NAME- EKTA SINGH
CONTACT NO- [protected]
i have used my debit card to book my e-ticket and after canculation i did't get my refun but i got the sms like tha tthe amout hase been crideted
SIR,
MY NAME IS SUDARSAN REDDY.S, I LOST MY ATM CARD, SO, IS THERE ANY CHANCE TO GET NEW ATM
MY NAME IS SUDARSAN REDDY.S, I LOST MY ATM CARD, SO, IS THERE ANY CHANCE TO GET NEW ATM
sir
I booked a ticket via IRCTC ON[protected]. Even though the amount of Rs 117 was debited from my SBI account, ticket was not booked. the transaction ID is [protected] - IGC 6817848 TRANSFER TO [protected]. The status shows payment not received from bank. PLEASE TAKE STEPS TO CREDIT BACK THE AMOUNT OF RS 117.
Regards
John
-
I booked a ticket via IRCTC ON[protected]. Even though the amount of Rs 117 was debited from my SBI account, ticket was not booked. the transaction ID is [protected] - IGC 6817848 TRANSFER TO [protected]. The status shows payment not received from bank. PLEASE TAKE STEPS TO CREDIT BACK THE AMOUNT OF RS 117.
Regards
John
-
I, JVLN Sastry, tried to book my AC2-tier tickets in DURONTO Express on10.06.2013, through SBI net banking but could not be done due to some error.Later I did through Bank of Baroda and it was successful.An amount of Rs.1495/- was deducted in my SBI acccount.When enquired with SBI they said that the amount was debited and the case was closed;for any further enquiry to contact my branch.Whenenquired with IRCTC they sent me the following mail Please go thrugh it and do the needful.
Thanking you
JVLN Sastry
Dear Customer
Please note that [protected] TXN was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we didn't receive any payment authorization from your bankers to book the ticket.
Thanks & Regards
Hema
Executive, Customer Care
[protected]@irctc.co.in
[protected]
www.irctc.co.in[#2233138]
Save paper-Travel on booking SMS sent by IRCTC with valid Identity proof.
[protected]-------- Original Message[protected]--------
Subject: Refund reg:
From: [protected]@yahoo.com
Date:[protected]:08:53+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]
Dear Sir(Customer care)
I, JVLN Sastry, booked my railway tickets in AC 2-TIER for JVLN Sastry &J.Rajeswari through internet from SBI, Seethammadhara Branch in Visakhapatnam.But unfortunately the tickets were not booked due to some error.Later I booked my tickets through internet from Bank of Baroda, Seethammadhara Branch in Visakhapatnam and my tickets were booked successfully.KINDLY REFER YOUR LETTER dated 29.03.2013 with reference no.[protected].In this context I request you to make refund of Rs.1495.00
which was deducted from my SBI Acoount(A/c No.[protected]) at the earliest.
Thanking you
Regards
Your Customer
JVLN Sastry
From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
To: [protected]@yahoo.com
Sent: Friday, 29 March 2013 9:03 PM
Subject: Email From IRCTC
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us [protected]@irctc.co.in
________________________________________________________________________
Dear Customer,
We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account.
You may kindly try using another valid card / account.
However, before proceeding further, we suggest that you kindly check from your 'Booked tickets' history if transaction has already been booked by you.
In case of any problem, you are welcome to contact us at 24*7 Hrs. Customer Support at[protected], MON - SAT(10 AM - 6 PM[protected], Chennai Customer Care[protected] or mail us at mailto:[protected]@irctc.co.in. We will be glad to help you out in solving any such problem encountered during booking your ticket.
We solicit your continued patronage to our services; offering our best services always.
*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************
Warm Regards,
Customer Care
Internet Ticketing
IRCTC
Thanking you
JVLN Sastry
Dear Customer
Please note that [protected] TXN was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we didn't receive any payment authorization from your bankers to book the ticket.
Thanks & Regards
Hema
Executive, Customer Care
[protected]@irctc.co.in
[protected]
www.irctc.co.in[#2233138]
Save paper-Travel on booking SMS sent by IRCTC with valid Identity proof.
[protected]-------- Original Message[protected]--------
Subject: Refund reg:
From: [protected]@yahoo.com
Date:[protected]:08:53+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]
Dear Sir(Customer care)
I, JVLN Sastry, booked my railway tickets in AC 2-TIER for JVLN Sastry &J.Rajeswari through internet from SBI, Seethammadhara Branch in Visakhapatnam.But unfortunately the tickets were not booked due to some error.Later I booked my tickets through internet from Bank of Baroda, Seethammadhara Branch in Visakhapatnam and my tickets were booked successfully.KINDLY REFER YOUR LETTER dated 29.03.2013 with reference no.[protected].In this context I request you to make refund of Rs.1495.00
which was deducted from my SBI Acoount(A/c No.[protected]) at the earliest.
Thanking you
Regards
Your Customer
JVLN Sastry
From: "[protected]@irctc.co.in" <[protected]@irctc.co.in>
To: [protected]@yahoo.com
Sent: Friday, 29 March 2013 9:03 PM
Subject: Email From IRCTC
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us [protected]@irctc.co.in
________________________________________________________________________
Dear Customer,
We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account.
You may kindly try using another valid card / account.
However, before proceeding further, we suggest that you kindly check from your 'Booked tickets' history if transaction has already been booked by you.
In case of any problem, you are welcome to contact us at 24*7 Hrs. Customer Support at[protected], MON - SAT(10 AM - 6 PM[protected], Chennai Customer Care[protected] or mail us at mailto:[protected]@irctc.co.in. We will be glad to help you out in solving any such problem encountered during booking your ticket.
We solicit your continued patronage to our services; offering our best services always.
*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************
Warm Regards,
Customer Care
Internet Ticketing
IRCTC
sir,
I booked a ticket via IRCTC ON[protected]. Even though the amount of Rs 511.24 was debited from my SBI account- [protected], ticket was not booked. the transaction id is [protected]. The bank status shows payment not received from bank.
22-May[protected]May-2013) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGI6113798 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 511.24
Hence PLEASE TAKE STEPS TO CREDIT BACK THE AMOUNT OF RS 511.24.
Transaction ID: [protected] Train No: 12082
Total Fare: Rs 511.24
I booked a ticket via IRCTC ON[protected]. Even though the amount of Rs 511.24 was debited from my SBI account- [protected], ticket was not booked. the transaction id is [protected]. The bank status shows payment not received from bank.
22-May[protected]May-2013) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGI6113798 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 511.24
Hence PLEASE TAKE STEPS TO CREDIT BACK THE AMOUNT OF RS 511.24.
Transaction ID: [protected] Train No: 12082
Total Fare: Rs 511.24
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I booked a train ticket using my SBI ATM Card through online ticketing system of IRCTC.
But twice was it shown that I can't book it because of non-compliance from the SBI centre. I stopped boking it then. But now I found that Rs. 700 has been deducted for the train fare i.e. 350*2. And now I am without any train ticket, and a Rs. 700 lesser.
Please tell me what can I do.
With regards,
Amrendra Kumar,
Mumbai