[Resolved]  Sundirect — sundirect recharge experience is horrible

My sundirect installation is very easy. But activation happened only after a day after too many phone calls. After one year, when I try to recharge the the account, i had bad experience. I don't know when my account expires. While watching a program, suddenly it went off. If they know when to disconnect a device, why can't they display a message about expiry date and time. TV goes blank in the middle of the program is too much irritating.

I immediately purchased a recharge coupon, and followed sms recharge method (special charge for this sms). Nothing happened after hours. I tried to call up customer care. But phone is always busy or I got the route is busy message. Nearly after an hour, I was able to catch the support and informed about the recharge request. They informed me that even if I send recharge sms, I have to call support through phone to activate the device.(is it so?). It worked after an hour.

Now I want to buy add on for set max (only for IPL). I have recharge coupon in hand. But even after hours , I am not able to catch the sundirect support. sundirect.in website looks too clumsy now and finding the information is very time consuming. [Till now I am not able to get the addon package code for set max]. I am trying their support for nearly 3 hours. Not able to catch them.

If this is the kind of experience sundirect wants to give to its customers, I have to look for alternative soon.