[Resolved] Symphony — Air Cooler not working | |||
Hi , This complaint is regarding the Air Cooler. It has been from the day one that I have purchased , I am facing the issue contineously. There is very bad response from the company side. I have a very big email trial .Which I have been following it up .. but without a proper response. Purchased on : 14/4/2013 night Item : Aircooler Make : Symphony Model : Diet 8e From the first day itself I am facing the problem that is on 14th but problem was reported on 15th and from then on till now I am following it up ... without any results. The issue reported by me is 1. The switch is getting burnt. They had changed it for the 1st time but again it got burnt. When checked , they told that it is due to invertor. When the cooler runs in invertor this problem happens. And in the symphony website itself they have written it as it will work even in the UPS. 2. The first day itself the water pumping motor was not running so in short the cooler was not working. It is working as an ordinary fan. And past 4 to 5 days , there is no reply at all for any phones or emails. Request you to help on this regard. Regards Kiran [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Symphony — No response from the service support
Sir!! I havebought my new cooler Winter from Symphony. It's still in the warranty period and it's pump has stopped to operate .I have asked them regularly about the date they will come to repair it but they only tell me the dates there hasn't been any action taken on my coolerMy complaint no which the company told me is 6/13
Plz take the necessary actions
My contact no. is [protected]
Dear Sir
I have purchsed a Symphony Cooler (Model-Winter) on 11.05.09. But within 1 month, i feeled that it is not working well. As shown description of this cooler, it is not giving proper air .So, i complaint to that dealer from which i purchase. He is postponding me every time tthat Engineer will come on Monday, till now it is not checked by any Symphony engineer. Now, he is saying that Company does not providing services.
So, please tell me whether you does not provide service to your customer. I purchased it in Rs 7800/- Other details Are;-
ModelNo-WINTER
Shop name:- RAMESH CHAND CYCLE STORE, Ateli Mandi, haryana
Bill no- 1395
Amount - Rs 7800/-
Date- 11th May, 2009
My phone no- [protected], [protected]
I hered about SYMPHONY and purchased this. But really this was my Life Biggest Error that i believe on your company
You are providing Bad product and Worst services. You can see a Shopkeeper abusing the company that they are not sending engineer.
I know that my Rs 7800/- is bad debts, but i will go to consumer court for this.
Please reply me whether this is fault fromyour side or from that shop keeper.
Waiting for your reply.
You can also contact me at [protected], [protected]
--
Thank you
With Best Regards
NITIN K SINGHAL
Chartered Accountant
[protected]
[protected]
I have purchsed a Symphony Cooler (Model-Winter) on 11.05.09. But within 1 month, i feeled that it is not working well. As shown description of this cooler, it is not giving proper air .So, i complaint to that dealer from which i purchase. He is postponding me every time tthat Engineer will come on Monday, till now it is not checked by any Symphony engineer. Now, he is saying that Company does not providing services.
So, please tell me whether you does not provide service to your customer. I purchased it in Rs 7800/- Other details Are;-
ModelNo-WINTER
Shop name:- RAMESH CHAND CYCLE STORE, Ateli Mandi, haryana
Bill no- 1395
Amount - Rs 7800/-
Date- 11th May, 2009
My phone no- [protected], [protected]
I hered about SYMPHONY and purchased this. But really this was my Life Biggest Error that i believe on your company
You are providing Bad product and Worst services. You can see a Shopkeeper abusing the company that they are not sending engineer.
I know that my Rs 7800/- is bad debts, but i will go to consumer court for this.
Please reply me whether this is fault fromyour side or from that shop keeper.
Waiting for your reply.
You can also contact me at [protected], [protected]
--
Thank you
With Best Regards
NITIN K SINGHAL
Chartered Accountant
[protected]
[protected]
Symphony — Not working
We bought Synphony Air cooler. Model: Kaizen . in Feb 2009. It worked smoothly for two months. After that it stopped working. We compalined to the company. No body is responding. my cooler not functioning
we have to go consumer coart & case of mental harrasment,
Dear Customers, We regret the inconvenience caused. Kindly visit www.symphonylimited.com/service to register your service request. Alternatively you can SMS your<name, city, pin code & serial no.> to [protected] to get your complaint registration number. Our Team will get back to you with a resolution at the earliest.
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Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054
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Symphony cooler — not functioning
we have purchased a cooler from Dass electric trading on[protected] Kalyani nagar pune by invoiuce no is 9709KMC FROM THE DAY OF PURCHASE TILL DATE WE HAVE GIVEN THEN SEVERAL COMPLAINS REGARDING THE NOT COOLING OF THE COOLER BUT NO ACTION HAS BEEN TAKEN AS YET WHEN WE CALL THE DEALER HE SAID I WILL SPEAK TO THE COMPANY AND LET ME KNOW. WHAT SHOULD ONE DO IF A BRAND NEW PRODUCT DOESENT WORK AND IT TAKES A MONTH FOR ONE TO LOOK IN TO THE MATER.