[Resolved]  Symphony Limited — Symphony Cooler HI Cool 45T

Hi,

My name is Rajesh Kumar (mobile number[protected] and I bought a Symphony Air Cooler (HiCool 45T) from Electronic Palace, Dwarka, New Delhi on 24th August 2021.

This cooler started giving me trouble on 15 th April 2022, wherein the front wheel on the right side of the cooler started coming out byitself and the cooler would fall because if dis-balancing. I contacted the customer care for the problem and the ticket was raised vide Request No. ND[protected] dated 15th Spril 2022. The technician attended my house and said there was some issue with the wheel and hence he replaced the wheel, I told him there is a crack in the slot wherein the wheel fits in th body of the cooler and that seems to loosen the grip of the wheel part because of which the wheel gets dis-balanced and tends to bend and come out of the slot. The technician said the new wheel will coleve the problem. I said as long as his changing the wheel idea helps solve the problem, I am ok with it.

After three weeks on 5th May 2022, the same problem again came up wherein the right wheel again started to come off and the cooler would get dis-balanced and tend to bend and about to fall down. I raised a complaint with Symphony Customer Care on 6th May 2022 vide Request No. ND[protected] dated 6th AMy 2022. The wheel was again coming off and it was because the earlier crack in the body of the cooler wherein the wheel fits in has now further increased in size.The technician from Symphony (Mr. Manoj, Mobile no- [protected]) called me to know the problem with the air cooler I have been facing. The moment I told him the problem, he said that the plastic part is not covered in the Warranty and hence I will have to pay extra for it. I told him, this is a clear case if "MANUFACTURING DEFECT" and so it was not my fault as a customer so the part would be changed free of cost by the company. To which he argued that as company policy he cannot change it free of cost. I called up the customer service to complaint against what the technician had told me. The worst part is, customer service executive named "PRINCE" whom i spoke with at around 11am, also gave me the same argument that no plastic part is covered in the warranty even though I have bought the in August 2021 (within Warranty period). The surprising thing is that the entire body of the Symphony Air Cooler is made of plastic, so does that mean if tomorrow any crack in the body the cooler starts pouring out water from the tank./ body of the water cooler will also not be covered. It is nothing but fooling and deceiving the customer. Such a callous and apathetic attitude is not expected from a brand like "Symphnoy Limited" . If that is the situation, I am sorry to say that "Symphony" is the worst company I have bought any product from.

I would like Symphony company to get this defective part of the cooler replaced at the earliest or else I will file a complaint against Symphony Limited in the Consumer Court to get my right as a customer and also ensure that I put this entire incident / experience on the facebook alongwith a video of the defective part on the you tube channel which the whole country will see and get to know the reality of how symhony cheats its customers. I will also post a complaint against Symphony on Consumer Complaints Board so that the online population and customers in India get to know how inferior quality products Symphony has started manufacturing. I will give a two days time for Symphony to get my problem solved failing which I will put in a complaint against Symphony Limited with all the proofs and images in the Consumer Court which will be really bad for the reputation of a big brand like Symphony.

I have attached the images of the broken part for your reference along with the invoice if your company wants to solve issues for its customer.

Rajesh Kumar
[protected]