[Resolved] Symphony Cooler — NO SERVICE AFTER SALE | |||
dear sir, this is too much sir. I already told you so many time that no response from your Khurshid . but after this seen you have repeated your mails which saved in your system. why cant you do some thing for your customers. I HAVE MAIL MY COMPLAIN ON 23/04/2010. BUT SORRY TO SAY STILL I HAVE NOT GET ANY SOLUATION .PLS. SEND YOUR REP. TODAY ITSELF OTHERWISE I HAVE NO OPTION TO GO CONSUMER COURT. TNX. PRAMOD KR. DUGAR DELHI-110009 (INDIA) PHONE No.[protected] MOBILE : [protected] EMAIL ID : [protected]@yahoo.com --- On Thu, 6/5/10, Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> wrote: From: Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> Subject: Re: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009) To: "pramod kr dugar" <[protected]@yahoo.com> Cc: "DELHI - KHURSHEED AHMAD [ SERVICE - SENIOR EXECUTIVE ] " <[protected]@yahoo.co.in> Date: Thursday, 6 May, 2010, 5:31 AM Dear Sir, Our area service incharge is Mr Khurshid. He will help you in resolving your complaint as per the warranty terms & condition through our authorised service provider of your area. Kindly contact Mr khurshid on - [protected].You can always contact him in future also.We need your support during this period which enables us to serve you better. Thanking you for your valuable time. Samir raval Customer care executive Symphony Comfort System Ltd ----- Original Message ----- From: pramod kr dugar To: [protected]@symphonycomfort.com Sent: Wednesday, May 05, 2010 12:28 PM Subject: Fw: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009) dear sir / madam , ref. to the above , this is reminder mail for service. this is too much for your service . pls look into the matter. PRAMOD KR. DUGAR 2440-A, HUDSON LINE DELHI-110009 (INDIA) PHONE No.[protected] MOBILE : [protected] EMAIL ID : [protected]@yahoo.com --- On Sat, 1/5/10, pramod kr dugar <[protected]@yahoo.com> wrote: From: pramod kr dugar <[protected]@yahoo.com> Subject: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009) To: "Symphony Comfort Systems Limited Customer Support Department" <[protected]@symphonycomfort.com> Date: Saturday, 1 May, 2010, 8:13 AM dear sir / madam, ref to your earlier mail, sorry to say your Mr. Khurshid not pick my phone . pls tell me what can i do for service of my cooler. IS SYMPHONY NAME ONLY ? ???????? NO VALUE OF CUSTOMER IN THE EYE`S OF SO CALL BRANDED Co. Pls look into the matter . we are suffring from very hot whether. PRAMOD KR. DUGAR DELHI-110009 (INDIA) PHONE No.[protected] MOBILE : [protected] EMAIL ID : [protected]@yahoo.com --- On Thu, 29/4/10, Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> wrote: From: Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> Subject: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009) To: "pramod kr dugar" <[protected]@yahoo.com> Cc: "DELHI - KHURSHEED AHMAD [ SERVICE - SENIOR EXECUTIVE ] " <[protected]@yahoo.co.in> Date: Thursday, 29 April, 2010, 5:38 AM Dear Sir, Our area service incharge is Mr Khurshid. He will help you in resolving your complaint as per the warranty terms & condition through our authorised service provider of your area. Kindly contact Mr khurshid on - [protected].You can always contact him in future also.We need your support during this period which enables us to serve you better. Thanking you for your valuable time. Samir raval Customer care executive Symphony Comfort System Ltd ----- Original Message ----- From: pramod kr dugar To: Symphony Comfort Systems Limited Customer Support Department Cc: [protected]@yahoo.co.in Sent: Wednesday, April 28, 2010 3:47 PM Subject: Re: NO RESPONSE FROM YOUR Mr. KHURSHID. (Bill No. 253 Dtd. 03.05.2009) dear sir/ madam, ref to your ealier mail , i want to tel you that no response from your Mr. khurshid . i am saffring from hot days . you know very well about hot wheather of delhi. The SYMPHONY is very reputed co. in cooler market . but sorry to say that no service from your side. pls. look into the matter at urgent basis. and send your technical rep. urgently . tnx. PRAMOD KR. DUGAR DELHI-110009 (INDIA) PHONE No.[protected] MOBILE : [protected] EMAIL ID : [protected]@yahoo.com --- On Fri, 23/4/10, Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> wrote: From: Symphony Comfort Systems Limited Customer Support Department <[protected]@symphonycomfort.com> Subject: Re: Bill No. 253 Dtd. 03.05.2009 To: "pramod kr dugar" <[protected]@yahoo.com> Cc: "DELHI - KHURSHEED AHMAD [ SERVICE - SENIOR EXECUTIVE ] " <[protected]@yahoo.co.in> Date: Friday, 23 April, 2010, 11:51 AM Dear Sir, Our area service incharge is Mr Khurshid. He will help you in resolving your complaint as per the warranty terms & condition through our authorised service provider of your area. Kindly contact Mr khurshid on - [protected].You can always contact him in future also.We need your support during this period which enables us to serve you better. Thanking you for your valuable time. Samir raval Customer care executive Symphony Comfort System Ltd ----- Original Message ----- From: pramod kr dugar To: [protected]@symphonycomfort.com Sent: Friday, April 23, 2010 1:51 PM Subject: Bill No. 253 Dtd. 03.05.2009 dear sir / madam, I have purchase a cooler from your authrised dealer M/s Gupta Electric works vide there Bill No. 253 Dtd. 03.05.2009. Now I face the problums in that`s cooler , the water pump is jam. So water can not throw for colling. Pls look into the matter at urgent basis . because I am surfing from hot wether . PRAMOD KR. DUGAR DELHI- (INDIA) PHONE No.[protected] MOBILE : [protected] EMAIL ID : [protected]@yahoo.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 11 Comments | |||
Comments
Symphony Comfort Systems Limited — SALES AFTER SERVICE
I am suffering , mentally harassment from SYMPHONY COMFORT SYSTEMS LTD as well as dealer of symphony NAME " SHREE SIDDHI VINAYAK ELECTRICAL "2,SANGAM COMPLEX ,NEARAKHBARNAGAR CIRCLE,NAVA WADEJ,AHMEDABAD-13. Contact Person is Mr. SIDDHARTH, MOBILE [protected] , I had purchase Symphony Jumbo Cooler from the dealer on dated 19/04/2011
serial no. 3A0210E66951,given cash of Rs. 7100/-. After installing the cooler, the cooler body was bending day by day from the tank side. It was broader and broader as well as its window was dry
while cooler is running,(within 15 days problem was rectified). Then after I have complained to dealer a lot (approx 50-100 times, person making me fool from last one and a half month and committed
that they will replace cooler, since it was a manufacturing fault. Then after I have contacted to Direct Symphony Company, but nobody came and checked the present condition of cooler. I am much
mentally harass and this is ridiculous , I am expecting a good service-support from company like symphony but fact is that, once you paid money the company will never support. I want the company
to replace the cooler immediately or refund the money.MR. JAYANT MAKWANA IS A SALES HEAD FOR AHMEDABAD(GUJARAT) REGION -MOBILE NO. IS [protected],HE IS TRYING TO MAKING ME FOOL FROM LAST 15 DAYS...
INDIA, S TOP MOST CHEATER & FRAUD COMPANY, NEVER BUY ANY PRODUCT FROM SYAMPHONY, .
A horrible experience i am suffering what if i had not bought this cooler i would have been much happy
just in 10 days after purchasing new cooler its water pump is not working & after complaining in service centre the person responded after 2/3 days.
thats not the end the persons who came on 25.04.2011 said that water pump needs to be replaced but they are not having new pump so they will be coming the next day in morning i.e on 26th morning but they did not responded till afternoon.After calling them on phone they replied that they are on some other place & will not be able to come as informed.
What should a person can do if such is behaviour of this type of company.
its better never to purchase such companys products.
The companys authorised service centres name & contact no. is mentioned below :-
Mr.Anand Sharma - [protected] - Nagpur
If my cooler is not repaired today then
i will be forced to lodge compliant in CONSUMER FORUM.
just in 10 days after purchasing new cooler its water pump is not working & after complaining in service centre the person responded after 2/3 days.
thats not the end the persons who came on 25.04.2011 said that water pump needs to be replaced but they are not having new pump so they will be coming the next day in morning i.e on 26th morning but they did not responded till afternoon.After calling them on phone they replied that they are on some other place & will not be able to come as informed.
What should a person can do if such is behaviour of this type of company.
its better never to purchase such companys products.
The companys authorised service centres name & contact no. is mentioned below :-
Mr.Anand Sharma - [protected] - Nagpur
If my cooler is not repaired today then
i will be forced to lodge compliant in CONSUMER FORUM.
I am totally agreed with all above. Symphony is a fraud company. I bought Symphony Winter from Seva Electronics Raipur, they supplied me defective cooler and now he is not agree to replace it. On complaint owner of Seva Electronics told me that I have to log service call and service engineers may repair my defective cooler. Attention all never faith on brand SYMPHONY.
g. rathod
g. rathod
after purchasing new cooler its water pump is not working .i have complaint in service center & complaint no-NIC-11F13002 on 11.06.2013, but till date there is no service engineer visit.
C.K..Dash
C.K..Dash
Symphony suffers from Marketing Myopia..NO Service after they have made the sale
After repeatedly calling their service centre I think I am lucky enough to get a service request number request. The request number is FA-AV-4G13014. And the message said the service would be provided within 24 hours.But after that a long silence, no response from their customer service branch. I am repeatedly calling them but the only answer I am getting from them is it will be done by tomorrow. I hope people reading this
take caution while buying the company's product.
After repeatedly calling their service centre I think I am lucky enough to get a service request number request. The request number is FA-AV-4G13014. And the message said the service would be provided within 24 hours.But after that a long silence, no response from their customer service branch. I am repeatedly calling them but the only answer I am getting from them is it will be done by tomorrow. I hope people reading this
take caution while buying the company's product.
1) COMPLAINT NO 1) ND-AT-18E14014,
UNSOLVED : - VISITED BY AKASH [protected] ON 24 MAY 2014 TAKE
PHOTOS COPY OF BILL BUT NOT RESOLVED TILL DATE. REMINDED TO HIS SENIOR
RAJIV RAI [protected] SO MANY TIME PHONE CALL AND SMS BUT TILL NOT
RESOLVED, THEY HAVE CANCELLED THE SAME WITHOUT RESOLUTION .
2) NEXT COMPLAINT NO 2) ND-AQ-13F14013AGAIN UNSOLVED : - NO VISIT, RECEIVED PHONE CALL AND THEY CANCELLED COMPLAINT WITHOUT VISIT OR REVOLVED .
3) NEXT COMPLAINT NO 2) NDAQ20F 14050 AGAIN UNSOLVED : - NO
VISIT, RECEIVED PHONE CALL AND THEY CANCELLED COMPLAINT WITHOUT VISIT
OR REVOLVED . TALK TO PRAMOD [protected] THE REFUSE TO ATTEND THE
COMPLAINT AND SAID RE BOOK YOUR COMPLAINT WE HAVE CLOSE THE SAME.
HOPE U WILL SHORT OUT SHORTLY OTHERWISE I WILL MOVE TO CONSUMER COURT AGAINST YOUR BAD
SERVICES .
REGARDS
PRAVEEN GOEL
[protected]@mail.com
UNSOLVED : - VISITED BY AKASH [protected] ON 24 MAY 2014 TAKE
PHOTOS COPY OF BILL BUT NOT RESOLVED TILL DATE. REMINDED TO HIS SENIOR
RAJIV RAI [protected] SO MANY TIME PHONE CALL AND SMS BUT TILL NOT
RESOLVED, THEY HAVE CANCELLED THE SAME WITHOUT RESOLUTION .
2) NEXT COMPLAINT NO 2) ND-AQ-13F14013AGAIN UNSOLVED : - NO VISIT, RECEIVED PHONE CALL AND THEY CANCELLED COMPLAINT WITHOUT VISIT OR REVOLVED .
3) NEXT COMPLAINT NO 2) NDAQ20F 14050 AGAIN UNSOLVED : - NO
VISIT, RECEIVED PHONE CALL AND THEY CANCELLED COMPLAINT WITHOUT VISIT
OR REVOLVED . TALK TO PRAMOD [protected] THE REFUSE TO ATTEND THE
COMPLAINT AND SAID RE BOOK YOUR COMPLAINT WE HAVE CLOSE THE SAME.
HOPE U WILL SHORT OUT SHORTLY OTHERWISE I WILL MOVE TO CONSUMER COURT AGAINST YOUR BAD
SERVICES .
REGARDS
PRAVEEN GOEL
[protected]@mail.com
They are truly frauds my whole story can be read here as well - https://www.consumercomplaints.insymphony-limited-poor-customer-service-lying-to-customer-and-pending-complaint-since-2-w...⇄
But fraud will just defame them and as you know we who are being cheated will never ever buy their product again, and even prohibit our family members and relatives and friends to do so, and by this chain network will ultimately make this fraud company bankrupt... God will serve justice... :)
But fraud will just defame them and as you know we who are being cheated will never ever buy their product again, and even prohibit our family members and relatives and friends to do so, and by this chain network will ultimately make this fraud company bankrupt... God will serve justice... :)
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SYMPHONY COMFORT — No After Sales Service
I had purchased a Symphony Portable Room Air Cooler Serial No ( [protected] ), on 16-06-09. from M/s Saha & Sons Agency Bari Bazaar Munger BIHAR.After a fortnight the water pump stopped working. After Numerous phone calls, for its' rectification, to the distributor there was No response.
The Distributor says he's merely a seller of the product and the onus of repair / warranty lies with the company, The customer service of the company asks to get in touch with the distributor. the purchaser is being harassed, and being made to run from pillar to post.