Hello Mr. Rajesh,
Thank you for bringing this to our notice.
First of all, we would like to inform you that the customers enter their credit/debit card information for making the payment for their purchases is not stored anywhere in our database. This is because, once the customer clicks on the button to move further to make the payment, they leave our website and is directed to the concerned payment gateway's page which is not our service. That payment gateway is the service provider.
Secondly, please note that we are in this business for more then 10 years and no such company can survive so long if they are in to such practice which you have said. As stated earlier to you as well as your wife by Ms. Kalpana Hotlani many a times, please visit the About Us page on our website for more information.
Thirdly, with regard to your concern about the phone calls, please note that our team had also tried many a times to contact you and your wife since they were successful in convincing our business partner to accept one of the products out of 2. Neither you nor your wife turned up. Also, when Ms. Kalpana sent you 2 consecutive reminders i.e. a call on 06/10/2010, email on 07/09/2010 and second reminder on 08/09/2010 to provide your contact number since you were not reachable on the one you have provided.
Please excuse us because you have given an incorrect statement here. You have stated that "One lady "Kalpana Hotlani" told me they will give back the money stolen from my credit card.. but later they went back on their words... Iam going to screw up this cheaters...".
She received your reply the very next day she sent you the second reminder. Your reply to the email doesn't comprise of your contact number and all the things which had written were not at all helpful to her in order to resolve your issue. Moreover, you complained about the quality of the products which you smartly brought to our notice after so many days of the delivery of both the products. We have a question here. Why were we not informed about the quality of the products as soon as the recipient received the parcel.
Finally, every online gifting and shopping company have got their own Terms and Conditions as well as FAQ'a on their website. Generally, it is the practice of every online shopper to check the Terms and Conditions and FAQ's before placing their order. It has been clearly mentioned on our website that "In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items". You sent us the request for returning the item after almost a month. Then also Ms. Kalpana entertained it and convinced our business partner to take back one of the products. You delayed in providing us the required images and also when you provided the images, they were of one product as damaged and the other as packed. No one would accept the return of the product in such cases.
We hope that this information is helpful and won't require any further clarifications.