[Resolved]  Tata Communications — Bad customer service

Address:

Bangalore, Karnataka

Hello

My name is Kiran, i have been using TATA communications broad band service since 2 months. While taking the connection i have explained the representative that i would be shifting my home after two months and TATA will have to shift the connection to my new house and the TATA representative agreed with that and they also said that the process is very easy only thing i have to do is i can call him and let him know the new address he would take care of it.

I have shifted my house and i have done the same thing as the representative told me, i have called him and explained the situation he listened and asked me to call the customer care at[protected]. I have called the tata customer care and explained them the situation and they have asked him to lgoin to the online portal and make a request for shifting of connection, as advised i have raised a case 14389698
with tata communications through online and initially i was told that it would take only 48 hours to shift the connection. I had waited for 48 hours and called them back and then they said it would take 98 hours then i had waited for 98 hours in between i made lot of call to the customer care and they tell only one thing and that "Your ticket is in progress" now that its been 1 week and i don't have internet connection.

I am calling tata customer care but they tell only one thing and that i have to wait and someone would call me before coming to my home but honestly i have never receied any call from anyone.
I had applied this connection so that i would access my office network for emergency issues and now that i don't have internet connection all the issues i am suppose to handle from home is not happening and this creates a bad impact before my boss asking for excuses every day at work which is anoying.

It would be great if someone could help me out to get the connection as soon as possible as i have paid 4 months rental at a time.

My user id : gkiran_ch


Thanks
-Kiran