Tata Communications — Broadband connection not issued & Lack of service

Address:

Bangalore, Karnataka

I contacted Mr. Akbar about broadband services and was told by him that i needed to pay Rs 2000 and i would get broadband installed and free 2 months connection and he gave us contact # of Mr. Matheen.

When i met Mr. Matheen the next day for registration i was told that the plan mentioned to me was not available so i told him that i will not register but then he sent me a message that same evening that the plan was approved by his boss. I was also told that if i pay in the morning i will get the connection by evening the same day.

I registered for a broadband connection on 10/09/2011 (Ref # : 1998432) and also paid Rs 2206/- on the same day. Mr. Chandrashekar had come for registration and to collect the money. Even at that point i was told that i will get the connection latest by sunday(11/09/2011) evening.
sunday came and went and there was no connection. i called on monday morning and was told that i will get it by evening and still nothing happened. Next day he told me that he is waiting for approval from his boss for the plan. and then on all i have heard from them is stories and lies upon lies...

This continued for 8 more days and still nothing happened. I finally demanded for refund and told Mr Matheen very specifically that if i do not get refund before 2PM on 17/09/2011 i will log a complaint and he assured me that i will get the refund before the said date and time.

Today is 19th and there is still no proper responce from neither Mr Matheen nor Mr Akbar about the refund.
I have wasted 9 precious days and all i got was lies from all concerned persons.
I also have phone numbers of all concerned people and the SMS's that were sent from them if it is needed.