| Address: | South Delhi, Delhi |
We had purchased a domain name from Tata Communications (VSNL) in 2007 and Business mail service in early 2008 for email ids under domain name "hytechcommunications.co.in" The business mail service was being renewed annually and last renewal was in March 2011. Our domain name was purchased for 5 years and is ours till december 2012.
On 8th August 2011 we noticed that we were not able to send or receive emails and we contacted Tata Communications over phone and subsequently by email and lodged our complaint. After some days of being passed from one customer care exective to another we were informed that we have tried to create our emails on Tata Communications domain name and that it was an illegal action by us.
They completely ignore the fact that we have been sending and receiving emails since 2008 till 8th august 2011 on our own email addresses using our own domain name,and the email service has been disrupted only since the 8th of August 2011. Annually we have been renewing our business email account with them.
At this point I called up the Nodal officer North and while he understood the situation was unable to sort out our problem. I requested him to immediately release our domain name so that we could transfer our domain name to an alternate Email service provider of our choice, but they are not providing us with details like CRN No and Password which are essential to migrate our domain name.
Our business has been suffering as a number of our customers are unable to contact us as all emails being sent to us [protected]@hytechcommunications.co.in are bouncing off we have lost a lot of business because of this.
To all my emails to tata Communications I get a standard reply that they need 72 hours. They repeatedly ask me why I want to discontinue the service although all the emails are together in a chain giving a complete background of the complaint.
I want them to immediately release my domain name and refund the charges I have paid for the services of Business mail till 26th March 2012.
Tilak Narayan Was this information helpful? | 
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