[Resolved]  Tata Communications — INTERNET CONNECTIVITY & HORRIBLE CUSTOMER CARE SERVICE

Address:

Delhi

Hello,

This concerns our internet connection under the username: [protected]@vsnl.net.

I have suffered so much at the hands of Tata Communications’customer care representatives that I actually don’t know where to begindescribing my predicament.

We have been experiencing problems with the connectivitysince 1 week and from the past 3 days there is no internet connection. Ours isa business enterprise where being online in one of the most importantprerequisites.

I have registered a complaint so many times and nothing hashappened to rectify the problem as yet. Your customer service people have made noeffort in helping us and that coming from an organization swearing upon goingan extra mile for customer service and satisfaction is very disappointing .

The complaint number registered today is: 14582886

Two numbers of complaint vendors were forwarded to me:

1. 66255517 Gulzar

2. [protected](name not known)

And both of them are annoyingly indifferent towards ourcomplaint. I am currently not in Delhi and have been trying to get in contactwith these two people and I have been put on hold indefinitely, hung up on,been spoken to rudely or simply blanked.

We have been losing out on our business and revenue since somany days and Tata Communications is doing nothing about it.

The list goes on and on and therefore, my anger,helplessness and irritation know no bounds.

I NEED THIS SORTED AT THE EARLIEST AS I WILL NOT PAY FORSOMEONE ELSE’S INCOMPETENCY, MISCOMMUNICATION AND MISBEHAVIOUR. I NEED COMPENSATION FOR MYREVENUE LOST. I NEED TO KNOW WHAT WILL BE DONE REGARDING THIS AS WE HAVE ALWAYSBEEN DELIGENT CUSTOMERS.

I INTEND TO TAKE THIS FURTHER BECAUSE OF THE ILL-TREATMENT AND LOSS I SUFFERED BECAUSE OF TATA COMMUNICATIONS.

HOPE YOU WILL TAKE THIS ON HIGH PRIORITY.