[Resolved]  Tata Communications — Loss for forceful activation/renewal of Online Backup service without any notice.

Address:

Pune, Maharashtra

Hello Sir/Madam,

My Tata Communications Broadband Internet UserId# [protected]@vsnl.net

I have been wrongly/forcefully charged for the service (Online Backup) which I have never activated nor used at any point of time.
Firstly I am a home user and do not have any business usage of internet. Why would I choose a business service ?

When I called up customer care, I realized that the service was activated from 29/11/2010 and now it is renewed again second time.
This way I have lost Rs. 3000 from my account balance unnecessarily.

Now I am feeling like cheated from a big brand TATA for whom I trusted for more than 5 years now.
I am quite regular in renewing broadband service and did not have much issues so far from last 5 years.

Now I have checked online after logging in my account. I have noticed that service (OnlineBackup) was started from 29/11/2010.

So after my investigation, when I checked the internet usage log, I could not find any entry of my internet usage on 29/11/2010

So how would I activate this service ? Kindly please look into this.

I think I have lost total Rs. 3000 from my account unnecessarily.

Please see the screenshot below. I am hopeful to get my hard earned money back from TATA.

Please do the needful.

Pradeep Gangwani
Email - [protected]@gmail.com