| Address: | Pune, Maharashtra |
TATA Communications Broadband services has harassed me by lying, making me wait day after day, behaving rudely, and has committed fraud by taking more money. Till now there is no connection and no response from the customer care team (including the nodal officers). My service request and refund request seem to have gone unheard. Its entire episode is now almost a month long.
I am copy pasting the communication with their customer care -
(latest communication on Top)
from jayant.[protected]@gmail.com
reply-to jayant.[protected]@gmail.com
to cs.[protected]@tatatel.co.in,
[protected]@tatatel.co.in
date Sun, Dec 4, 2011 at 1:29 PM
subject Re: harassment in getting the broadband connection~~M5921133
mailed-by gmail.com
Important mainly because of your interaction with messages in the conversation.
hide details Dec 4 (2 days ago)
The agony continues..
Plz refund the money (600 + 500) and gimme contact no. Of your person heading ths. Or appellate authority.
Sent on my BlackBerry® from Vodafone
cs.[protected]@tatatel.co.in to 3030
show details Dec 3 (4 days ago)
Dear team,
Request you to kindly do the needful as per below mentioned mail.
Warm Regards,
Ramveer Sharma
Customer Care - TATA DOCOMO
-----Original Message-----
From: jayant.[protected]@gmail.com
Sent: [protected]:04:03.0
To : cs.[protected]@tatatel.co.in
Cc: null
Subject: Re: harassment in getting the broadband connection~~M5921133
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Dear Jaspreet,
I don't know about the account; but, the customer application number is
04260111 for wired broadband installation.
The 1st installation money was collected by Mr. Umesh ([protected]) and the
refundable deposit of Rs 500 was collected by Mr. Raju ([protected]).
Both of them were sent by Mr. Shailesh Dasharath[protected].
Please, don't drag me into any more bureaucracy, If it can't be solved in a
day - please, me let me talk to a senior person for the zone because this
is fraud or if nothing is being done - I would go to the consumer court.
Regards,
Jayant
([protected])
On Fri, Dec 2, 2011 at 4:45 PM, <cs.[protected]@tatatel.co.in> wrote:
> Dear Customer,
>
> Greetings from Tata Docomo!
>
> This is with reference to your email dated 01/12/2011 regarding your Tata
> Docomo number. We request you to send us your account details so that we
> may process your complaint along with the details of the agent who has
> collected money from you.
>
> We hope the information provided above is up to your satisfaction so we
> request you to provide your valuable feedback in order to improve our
> customer service.
>
> For any assistance please feel free to call us at 121, our 24x7 Customer
> Care toll-free number from any Tata Docomo CDMA phone. We are also
> accessible from non Tata Docomo phones on[protected]toll free from
> TATA DOCOMO mobile phones only). Our Photon Plus customers can get in touch
> with us on[protected]Toll free). We shall be glad to be of assistance.
>
> For faster & better processing of your requests you can also register &
> manage your account at www.tatadocomo.com .
>
> Assuring you the best of our services at all times.
>
> Warms Regards,
> Jaspreet Kaur.
> TATA Docomo - Customer Care
>
>
>
>
> -----Original Message-----
> From: jayant.[protected]@gmail.com
> Sent: [protected]:24:02.0
> To : cs.[protected]@tatatel.co.in
> Cc: null
> Subject: harassment in getting the broadband connection~~M5908420
> [Note: Please don't change the subject for internal tracking purpose and
> immediate action.
> _____________________________
>
>
> I had to write this after I have reached the breaking point. Even after
> chasing for a month now, I have not got the connection and people involved
> have been utterly rude, insensitive and careless.
>
> - No connection has been given even after approx 3 weeks of paying the
> money.
> - Repeated lies that it will be done in minutes, any time in the evening
> etc. Making me wait for them day after day in the house.
> - Fraud of collecting Rs 600 from me and depositing only Rs 562.
> - Harassing me with making me call every nook and corner and I have to
> listen to their rude comments.
> - No one responding unless you make repeated calls to them.
>
> This is ultimate harassment, fraud and lies .. which is unbelievable to
> have come from TATA stable.
> My application reference no. is 04260111 and My name is "Jayant K Mahto"
>
> Sequence of events are more painful than the above summary suggests:
>
> 1. I had 1st applied online for TATA Broadband, which didn't yield any
> result for a week. Then, I had called one Mr. Shailesh Dasharath from TATA
> Broadband who had put a placard in our apartment.
> 2. Soon, one Mr. Umesh was sent to my place and I had filled the form and
> paid in advance. I had given Rs 600, the charge for installation is 562.
> Mr. Umesh said the balance amount would be considered in my 1st bill.
> 3. Since, there was no response from anyone for 3 -4 days, I called Mr.
> Umesh again. He said some document was missing - He collected the document
> on 20th of Nov.
> 4. Then, my long wait for verification started.
> 5. Apparently, when i called Umesh on 26th.. He gave my Mr. Girish's no. ..
> who informed me ur verification was negative.. I said I am available on
> 27th.. plz get it done.
> 6. Even after a long wait and repeated calls on 27th - nothing was done.
> 7. Then, again on 28th, Mr. Shailesh told me it will be done by evening. In
> the evening after waiting for long, i called one of them... and they said
> don't worry verification will happen. Then, someone called for verification
> and asked if I was a bachelor, I said "yes".. then, they informed me - i
> need to pay Rs 500 more then, only something can be done. I called Mr.
> Shailesh and took out my frustration.. he arranged someone to collect it in
> the 28th night itself. Mr. Raju collected it and gave a receipt of it.. He
> also, crossed the Rs 600 I had paid earlier and made it 562. He told me
> that only 562 has been submitted by you for the rest you need to call the
> guy who had taken it from me in the first place. This was nothing but a
> "fraud". But he said, I will get it installed immediately.
> Needless to say, it didn't happen.
>
> 8. The pain continued next day.. Someone called and said .. they were
> installing it but you need to be available in the day.. I was unable
> because i was in office.. and communicated if you confirm me about evening,
> I will be available in the evening.
>
> 9. No one confirmed me but late in the evening they, called and informed me
> they are expecting me to be there.. I tried but I turned up and hour late.
> Tata guys were working on it. I checked with them they said it will be
> done. I waited in my place.. no one turned up nor did anyone call..
> Ultimately on checking at 10:00 pm.. they, informed me they had already
> left as they can't locate the wire.. On arguments .. the engineer and the
> execution guy rudely had shut the phone and said, "no connection will be
> given to you!"
>
> 10. To this, Mr. Raju said it will be done next day by 8:00 am and Mr.
> Shailesh next day saying it is being done in the day and it will over today
> and that he will be calling me in minutes to confirm. True to their
> behavior - they are yet to call.
>
> I have made a call to the nodal office and they, have also said they will
> get back - which I don't see can happen fast.
>
> Regards,
> Jayant
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