[Resolved]  Tata DoCoMo 3G — They are completely neglecting customer complaints

Address:

Ahmedabad, Gujarat

They are completely neglecting customer complaints

Below is my first chat with those guys for disconnecting service on 15th september

Welcome to Tata DOCOMO Chat. Please wait while representative is identified…
Your chat session has been assigned to Tata DOCOMO representative.
{Shravan} Hi Nimesh Patel . You are on line with Shravan . How may I assist you?
{Nimesh Patel} hello Shravan
{Shravan} Hi.
{Nimesh Patel} i had told you for disconnection of services on my number
{Shravan} Yes.
{Shravan} Would you like to have this information for the number [protected] ?
{Nimesh Patel} i just want to disconnection from next biling cycle
{Shravan} Let me take a request from my end.
{Nimesh Patel} ok
{Shravan} For safety of your account, kindly confirm your complete name & billing address ?
{Nimesh Patel} Nimesh Patel
{Nimesh Patel} billing address may be

{Shravan} Thanks for confirmation.
{Shravan} Let me check.
{Shravan} Please provide the full address.
{Nimesh Patel} which one is correct, i will provide you full address
{Shravan} Ok.
{Nimesh Patel}
GHATLODIAYA AHMEDABAD
AHMEDABAD, GUJARAT – 380061
{Shravan} Thanks for confirmation.
{Shravan} Please be online.
{Nimesh Patel} yes m here
{Nimesh Patel} also once chat is complete can you send me an email of conversation
{Shravan} We don’t have a option for send a mail for the same.
{Nimesh Patel} np
{Shravan} your complaint number is[protected]
{Nimesh Patel} ok, and when it will be termiated?
{Shravan} It will disconnect with in 15 days.
{Nimesh Patel} and on which date my bills are generating so i can have better idea?

Then after they had not disconnected it and they are continuosly sending me bills, so i had not paid it than i had got this email on 15th October, since than my device is not active and i had not used it

Ref: Your TATA DOCOMO Relationship Service No [protected]

We always endeavor to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services.

This is a payment reminder for your overdue bill dated SEP-2012 of Rs. 890. Services on your Tata DOCOMO account will be restricted tomorrow. Please pay immediately to enjoy uninterrupted services.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

I had tried to reach many times their ahmedabad division but no response,

They had generated my bills and the amount pending was 2800 RS, then some one from delphi called me that they are filing a case against me and told me to pay the bill, i had paid 2100 RS on that day and told them to disconnect permanantly

Now i had contacted their support team to through email and this is their response

Dear Customer,

Thank you for writing to us.

This is with reference to your web complain dated[protected] regarding disconnection Issue for your TATA PHOTON number [protected].

We regret for inconvinience caused.

Please be informed that you have an out standing amount Rs/-721.00 for your bill dated from 15/09/12 to 14/10/12 which you need to pay and later
intimate us by calling or email for cancellation.

NOW check your Photon Bill Amount, Due Date, Last Payment Details, current Bill Plan, Data consumed & more.

Just plug-in your Photon device & click http://tata.yahoo.com . Tata-DOCOMO Yahoo! home page will open in a blink. Click on My Account on the left side of the page & get a quick & easy access to your Photon Account details. Add it to your favorites & access this information whenever you connect through Photon

For further clarifications call us at[protected]toll free). You can also write to us at [protected]@tatadocomo.com

Assuring you of our best services at all times.

Service is not active yet since october 15th still they had send me a bill of december 2012

Hello Guys,

I had got emails from tata docomo

Greetings from TATA DOCOMO!
Â

Please find attached herewith your EBILL statement for the month of DEC 12. The bill due amount is Rs. 795.00 and the due date for the same is Pay Immediate.
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We constantly strive to ensure that each of your interaction with TATA DOCOMO is simple and enjoyable. We have introduced a host of conveniences to ensure the same.
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The device is not working since last month and you had stopped services on that number, so why you are sending those bills for services you had not provided,

I will go to consumer forums and file a complaint against docomo for harashing customers and not hearing anything,

I had sent emails to your ahmedabad customer care emails from last 2 -3 months and 2 -3 times but i had not get any response,

can you please let me know whats going over there and what i need to do now?

I am completely shocked by watching statements for period where you had not provided any services.

Regards,

Nimesh

i am not using their services even they had stopped it since october 2012

so can you please let me know for what reason i need to pay their bills,

I am not getting what their support team is doing, but can you please convey them this message

Regards,

Nimesh