| |
Tata Docomo |
|
165 Reviews
|
|
Gautham P 
Send email
|
|
|
MISERABLE SERVICE
Your service is absolutely HOPELESS. You can forget retaining my connection, I have called your customer care centre a zillion times. And now when iam home, suddenly full signal goes to zero signal.Well, even if there is apt signal it is of a VERY POOR quality. Do you maintain Quality Standards. Do you check if you are in par with your competitors - Believe me, price is just not everything for us, customers -Its PIECE OF MIND.If this is Docomo then surely Docomo Sucks. Wake up Tata Docomo and try to retain the rest of the customers.I know you would reply to this saying "yes in 24 hrs so and so will get back to you"- God Damn it ! We dont need some one getting back to us, Just SOLVE THE PROBLEMS or Quit from the market. |
 164 Comments |
|
|
|
Comments |
|
Dear Gautham,
We are extremely sorry for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us your contact number to register network complaint.
Thank you
|
|
Resp Sir/ Madam
sub:- poor service by your staff at kandivli (west) white house br.
Today mrng., I went to ur this branch to buy a Tata mobile, I told my purpose & he sugg. Me to buy
Life time prepaid card with rs. 2001 (six month tata to tata cdma free talktime scheme with rs. 50 recharg for any othr useage line), I agree & do all paper work done, but at the same time I found their attitude are so lazy and casual towards Me & other customer, still I bare it & waited for my pic., Than he came & told Me that he is not having that particular sim card & will arrenge by this evening around 5-00pm you will get it, I gv. advn. and came back, by 5-30pm I again call that man abt my mobile & surprisingly first he dont recognize Me, I gv him my detail & remind him abt our talk, Then he told Me to come again by 6-30pm. I again went there, but they said that you can buy any other scheme as we dont hv. this right now, (how ridiculous it was ) I straigtaway cancle my form and came back.
I just wanted to draw your kind attention towards this, not just bcoz I am having tata tele shares in my portfolio but you people should know the facts going on in your branches., people trust this name and bcoz of this attitude it will definetly Tarnish.
Hope you will do the needful.
Yours sincerely
M.S.Parikh
|
|
Docomo Guys,
Your network is the worst.I have raised one compalint.Your stupid network team closed it twice.Then after trying like a million times I got through to your non existant customer care!!!They also suck big time.Again I raised a new complaint for network issues.I have to use the web both times.Its almost two months.I got a vodafone and finally have peace of mind.Your plans are cheap but your customer service and network planning is the cheapest.I wont recommend anyone to go for docomo even if the everything is for free. A bunch of cheapos!!!Tata domo has only one person sitting in customer care I guess.The 1 paisa is just another one trick pony.You guys will be out of business soon!!!Another tata indicom in the making.
Vighy
|
|
|
awiting for your reply in ref. to my previous corrospondance to you.
|
|
Dear Vighy,
We are extremely sorry for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us with your contact number to log network issue. We are also sorry for the customer care problem. We received overwhelming response from our customers due to which we initially faced congestion problems. However, corrective actions have been taken to resolve the call center connectivity problem.
Thank you
|
|
All the complaints are 100% true. I think i am in HELL after i took Tata Docomo postpain connection. Nothing is organised. The network connection sucks. I am trying billion of times to customer care the call never goes, if goes it drops after 2 seconds. The call never last for a minute. Huge cross connections. Really in this generation having a communication cellular media like docomo is a curse to the human being. I am so frustrated.
Requesting all that please never ever try to take Tata docomo conneciton.
|
|
Dear Pradeep,
We are extremely sorry for the inconvenience caused to you. We will resolve your as soon as possible. Please provide us your contact details to check your problem.
Thank you
|
|
|
On 17th of August 2009I had accidently damaged my simcard and my phone when it was flushed in a public toilet and left it there. Thus i called the Docmo customer care at 121 and requested to disconnect the service. On 19th i approached Docomo office in Mangalore and requested a Sim replacement where they gave me a replacement form and asked me to bring a Dummy Sim from any mobile outlet along with the Address and ID proof and a passport snap. It was submitted on 20th morning 10.30 and i was assured to get reconnected within 3 hours and i was happy. However repeatedy calling the call centre i got connected on 21st afternoon and for my surprise, my out going call are barred as my address and ID proof has not reached bangalore office. After all it is not my fault. I am now thinking was it my biggest mistake going for a docomo connection with all these headaches? Calling the call center, will have the representative blaming the local office and going to the local office i'll fing the representative saying "we have submitted everything" now the activation should be done from Bangalore. So shall i throw the Sim in the trash? Any official can dial me on my hassle free BSNL on 9448437768.
|
|
yes the above complaints are 100% true.. though the recharges/call cost are resonable.. what about the network ??? then ... i have never experienced such a situation with any network i used before ...
i better suggest the Docomo team to overcome such drawback to have a better future ... if not possible... get out of the business...
for kind information...customers are not foolish people to adjust.. even they can search for any other alternative.. remember that..
regards,
Manoj
|
|
Dear Manoj.
We apologize for the inconvenience caused to you. Please provide us your exact location and your contact number so that we can check the network problem.
Thank you
|
|
Please don't buy TATA DOCOMA... I always like TATA service..but TATA DOCOMA
Very very worst COSTOMER CARE SERVICE in Tamil Nadu.
I am selvanathan, Chennai.. i used TATA Docomo prepaid srevice.Mobile No.90435 16410
I missed my mobile with TATA Docomo Sim on 01.08.09.
I blocked & add duplicate sim & submitted form on 03.08.09. in your collecting centre BEST CELL PARK, South Usmon Road, T.Nagar, Chennai.
Till not activate that Sim..What is this.? I called somany times to Costomer care on 05.08.09 ..they are not responding my call..
One man told the sim already activated..
One man told ' you go check with collecting centre..
They are not responding my call.. I always like TATA service.. BUT What is this.?
|
|
|
Very Good communication solution provider
|
|
Docomo services are really sucks ... they are shameless people ...
check the below mail list
they are unpeofessional people ... even cannot solve small issues...
I am not able to make call to any Vodafone numbers... i have lunched number off complains..
But they re not able to solve the issue even once till date...
Do not how the get the license for this company
"""Dear Mr. Amarpreet,
Thank you for showing interest in Tata Docomo.
We have received your complaint through our website expressing concern over unable to make STD call on 9780025702; from Tata Docomo number 9036225083.
We regret the inconvenience caused to you.
We would like to inform you that as per the Telephonic conversation done with you on 9036225083; your complaint already has been registered and the docket number for the same is NWK09163772. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.
Please feel free to contact us for any further clarifications or assistance via email at
listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from non Tata Docomo mobile.
Assuring you of our best services at all times.
Warm Regards,
Sanjeev Kumar
TATA DOCOMO
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Reply
Forward
Reply
|
Amarpreet Singh
Hello, when will be this problem resolved. how much time required to solve th...
Sep 21 (7 days ago)
Amarpreet SinghLoading...
Sep 21 (7 days ago)
Amarpreet Singh
to listen
show details Sep 21 (7 days ago)
Hello,
when will be this problem resolved. how much time required to solve this problem
Regards,
Amarpreet
- Show quoted text -
On Fri, Sep 18, 2009 at 3:05 PM, <listen@tatadocomo.com> wrote:
Dear Mr. Amarpreet,
Thank you for showing interest in Tata Docomo.
We have received your complaint through our website expressing concern over unable to make STD call on 9780025702; from Tata Docomo number 9036225083.
We regret the inconvenience caused to you.
We would like to inform you that as per the Telephonic conversation done with you on 9036225083; your complaint already has been registered and the docket number for the same is NWK09163772. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.
Please feel free to contact us for any further clarifications or assistance via email at
listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from non Tata Docomo mobile.
Assuring you of our best services at all times.
Warm Regards,
Sanjeev Kumar
TATA DOCOMO
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Reply
Forward
Reply
|
listen
Hi, Thank you for writing to us. This is in reference to your email. We ackno...
Sep 21 (7 days ago)
listenLoading...
Sep 21 (7 days ago)
listen
to me
show details Sep 21 (7 days ago)
Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
Hi,
Thank you for writing to us.
This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.
We request you to mention your mobile number and location in the email which will help us to serve you better
Assuring you of our best services at all times.
Warm regards,
TATA DOCOMO Customer Care
This is an automated response to your e-mail. Kindly do not reply on this mail.
· Customer Care helpline*
City
From Tata Docomo Number
From other Phone
Andhra Pradesh
121
9030012345
Karnataka
121
9036012345
Kerala
121
9037012345
Madhya Pradesh
121
9039012345
Orissa
121
9040012345
Tamil Nadu
121
9043012345
* (Toll free from TATA DOCOMO mobile phones only)
· Customer Care email : listen@tatadocomo.com
· Website : www.tatadocomo.com
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Reply
Forward
Reply
|
Amarpreet Singh
Hello, Mobile: 9036225083 Place: Bangalore Regards,
Sep 22 (7 days ago)
Amarpreet SinghLoading...
Sep 22 (7 days ago)
Amarpreet Singh
to listen
show details Sep 22 (7 days ago)
Hello,
Mobile: 9036225083
Place: Bangalore
Regards,
Amarpreet
- Show quoted text -
On Mon, Sep 21, 2009 at 1:04 PM, listen <listen@tatadocomo.com> wrote:
Hi,
Thank you for writing to us.
This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.
We request you to mention your mobile number and location in the email which will help us to serve you better
Assuring you of our best services at all times.
Warm regards,
TATA DOCOMO Customer Care
This is an automated response to your e-mail. Kindly do not reply on this mail.
· Customer Care helpline*
City
From Tata Docomo Number
From other Phone
Andhra Pradesh
121
9030012345
Karnataka
121
9036012345
Kerala
121
9037012345
Madhya Pradesh
121
9039012345
Orissa
121
9040012345
Tamil Nadu
121
9043012345
* (Toll free from TATA DOCOMO mobile phones only)
· Customer Care email : listen@tatadocomo.com
· Website : www.tatadocomo.com
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Reply
Forward
Reply
|
listen
Hi, Thank you for writing to us. This is in reference to your email. We ackno...
Sep 22 (7 days ago)
listenLoading...
Sep 22 (7 days ago)
listen
to me
show details Sep 22 (7 days ago)
Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
- Show quoted text -
Hi,
Thank you for writing to us.
This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.
We request you to mention your mobile number and location in the email which will help us to serve you better
Assuring you of our best services at all times.
Warm regards,
TATA DOCOMO Customer Care
This is an automated response to your e-mail. Kindly do not reply on this mail.
· Customer Care helpline*
City
From Tata Docomo Number
From other Phone
Andhra Pradesh
121
9030012345
Karnataka
121
9036012345
Kerala
121
9037012345
Madhya Pradesh
121
9039012345
Orissa
121
9040012345
Tamil Nadu
121
9043012345
* (Toll free from TATA DOCOMO mobile phones only)
· Customer Care email : listen@tatadocomo.com
· Website : www.tatadocomo.com
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Reply
Forward
Reply
|
listen@tatadocomo.com
We have received your e-mail dated 23-09-2009. We request you to kindly rever...
Sep 23 (5 days ago)
listen@tatadocomo.comLoading...
Sep 23 (5 days ago)
listen@tatadocomo.com
to me
show details Sep 23 (5 days ago)
Dear Mr. Amarpreet,
Thank you for showing interest in Tata Docomo.
We have received your e-mail dated 23-09-2009.
We request you to kindly revert with the exact query or concern to assist you better.
Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Anshika
TATA Docomo Email Center
Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/
Alternatively, get information through SMS by sending the below listen keyword to 121
Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free
-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-22 09:57:23.0
To : listen <listen@tatadocomo.com>
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hello,
Mobile: 9036225083
Place: Bangalore
Regards,
Amarpreet
On Mon, Sep 21, 2009 at 1:04 PM, listen <listen@tatadocomo.com> wrote:
>
>
- Show quoted text -
> Hi,
>
> Thank you for writing to us.
>
> This is in reference to your email. We acknowledge the receipt and we
> will respond to you within 24 hours.
>
> We request you to mention your mobile number and location in the email
> which will help us to serve you better
>
> Assuring you of our best services at all times.
>
>
>
> Warm regards,
>
> TATA DOCOMO Customer Care
>
>
>
>
>
> *This is an automated response to your e-mail. Kindly do not reply on this
> mail.*
>
> · Customer Care helpline*
>
>
>
> *City*
>
> *From Tata Docomo Number*
>
> *From other Phone*
>
> Andhra Pradesh
>
> 121
>
> 9030012345
>
> Karnataka
>
> 121
>
> 9036012345
>
> Kerala
>
> 121
>
> 9037012345
>
> Madhya Pradesh
>
> 121
>
> 9039012345
>
> Orissa
>
> 121
>
> 9040012345
>
> Tamil Nadu
>
> 121
>
> 9043012345
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> * (Toll free from TATA DOCOMO mobile phones only)
>
>
>
> · Customer Care email : *listen@tatadocomo.com*
>
> · Website : *www.tatadocomo.com*
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort. Your Convenience. Your Choice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change. TATA TELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained or
> that this communication is free of viruses, interceptions or interferences.
>
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Reply
Forward
Reply
|
listen@tatadocomo.com
We have received your e-mail dated 21-09-2009 expressing concern over unable ...
Sep 23 (5 days ago)
listen@tatadocomo.comLoading...
Sep 23 (5 days ago)
listen@tatadocomo.com
to me
show details Sep 23 (5 days ago)
Dear Mr. Amarpreet,
Thank you for showing interest in Tata Docomo.
We have received your e-mail dated 21-09-2009 expressing concern over unable to make STD calls on mobile number 9780025702; from Tata Docomo number 9036225083.
As per the information received from our concerned department, we wish to inform you that the issue for the above mentioned problem has been resolved successfully. Kindly revert if you find any concern in this regard.
Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Anshika
TATA Docomo Email Center
Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/
Alternatively, get information through SMS by sending the below listen keyword to 121
Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free
-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-21 13:04:02.0
To : listen@tatadocomo.com
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hello,
when will be this problem resolved. how much time required to solve this
problem
Regards,
Amarpreet
On Fri, Sep 18, 2009 at 3:05 PM, <listen@tatadocomo.com> wrote:
> Dear Mr. Amarpreet,
>
> Thank you for showing interest in Tata Docomo.
>
> We have received your complaint through our website expressing concern over
> unable to make STD call on 9780025702; from Tata Docomo number 9036225083.
>
> We regret the inconvenience caused to you.
>
> We would like to inform you that as per the Telephonic conversation done
> with you on 9036225083; your complaint already has been registered and the
> docket number for the same is NWK09163772. We request you to kindly make a
> note of this docket number for your future correspondence and the same will
> be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.
>
> Please feel free to contact us for any further clarifications or assistance
> via email at
> listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone
> or 9036012345 from non Tata Docomo mobile.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
>
> Sanjeev Kumar
> TATA DOCOMO
- Show quoted text -
>
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort.Your Convenience.YourChoice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change.TATATELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained nor
> that this communication is free of viruses, interceptions or interference.
>
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Reply
Forward
Reply
|
Amarpreet Singh
How many times i have to tell you... please let me know I am still facing sam...
Sep 23 (5 days ago)
Amarpreet SinghLoading...
Sep 23 (5 days ago)
Amarpreet Singh
to listen
show details Sep 23 (5 days ago)
How many times i have to tell you... please let me know
I am still facing same problem...
Regards,
Amarpreet
- Show quoted text -
On Wed, Sep 23, 2009 at 3:28 PM, <listen@tatadocomo.com> wrote:
Dear Mr. Amarpreet,
Thank you for showing interest in Tata Docomo.
We have received your e-mail dated 23-09-2009.
We request you to kindly revert with the exact query or concern to assist you better.
Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Anshika
TATA Docomo Email Center
Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/
Alternatively, get information through SMS by sending the below listen keyword to 121
Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free
-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-22 09:57:23.0
To : listen <listen@tatadocomo.com>
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hello,
Mobile: 9036225083
Place: Bangalore
Regards,
Amarpreet
On Mon, Sep 21, 2009 at 1:04 PM, listen <listen@tatadocomo.com> wrote:
>
>
> Hi,
>
> Thank you for writing to us.
>
> This is in reference to your email. We acknowledge the receipt and we
> will respond to you within 24 hours.
>
> We request you to mention your mobile number and location in the email
> which will help us to serve you better
>
> Assuring you of our best services at all times.
>
>
>
> Warm regards,
>
> TATA DOCOMO Customer Care
>
>
>
>
>
> *This is an automated response to your e-mail. Kindly do not reply on this
> mail.*
>
> · Customer Care helpline*
>
>
>
> *City*
>
> *From Tata Docomo Number*
>
> *From other Phone*
>
> Andhra Pradesh
>
> 121
>
> 9030012345
>
> Karnataka
>
> 121
>
> 9036012345
>
> Kerala
>
> 121
>
> 9037012345
>
> Madhya Pradesh
>
> 121
>
> 9039012345
>
> Orissa
>
> 121
>
> 9040012345
>
> Tamil Nadu
>
> 121
>
> 9043012345
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> * (Toll free from TATA DOCOMO mobile phones only)
>
>
>
> · Customer Care email : *listen@tatadocomo.com*
>
> · Website : *www.tatadocomo.com*
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort. Your Convenience. Your Choice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change. TATA TELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained or
> that this communication is free of viruses, interceptions or interferences.
>
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Reply
Forward
Reply
|
listen
Hi, Thank you for writing to us. This is in reference to your email. We ackno...
Sep 23 (5 days ago)
listenLoading...
Sep 23 (5 days ago)
listen
to me
show details Sep 23 (5 days ago)
Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
- Show quoted text -
Hi,
Thank you for writing to us.
This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.
We request you to mention your mobile number and location in the email which will help us to serve you better
Assuring you of our best services at all times.
Warm regards,
TATA DOCOMO Customer Care
This is an automated response to your e-mail. Kindly do not reply on this mail.
· Customer Care helpline*
City
From Tata Docomo Number
From other Phone
Andhra Pradesh
121
9030012345
Karnataka
121
9036012345
Kerala
121
9037012345
Madhya Pradesh
121
9039012345
Orissa
121
9040012345
Tamil Nadu
121
9043012345
* (Toll free from TATA DOCOMO mobile phones only)
· Customer Care email : listen@tatadocomo.com
· Website : www.tatadocomo.com
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Reply
Forward
Reply
|
Amarpreet Singh
What is this Now you people started closing the complain calls without even r...
Sep 23 (5 days ago)
Amarpreet SinghLoading...
Sep 23 (5 days ago)
Amarpreet Singh
to listen
show details Sep 23 (5 days ago)
What is this
"As per the information received from our concerned department, we wish to inform you that the issue for the above mentioned problem has been resolved successfully."
Now you people started closing the complain calls without even resolving it...
I am not understanding, what type of peoples you...
what is the use of customer support if you people could not support/resolve any issue ...
Foe your kind information, The problem has not been solved till now...
Regards,
Amarpreet
- Show quoted text -
On Wed, Sep 23, 2009 at 3:34 PM, <listen@tatadocomo.com> wrote:
Dear Mr. Amarpreet,
Thank you for showing interest in Tata Docomo.
We have received your e-mail dated 21-09-2009 expressing concern over unable to make STD calls on mobile number 9780025702; from Tata Docomo number 9036225083.
As per the information received from our concerned department, we wish to inform you that the issue for the above mentioned problem has been resolved successfully. Kindly revert if you find any concern in this regard.
Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.
Assuring you of our best services at all times.
Warm Regards,
Anshika
TATA Docomo Email Center
Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/
Alternatively, get information through SMS by sending the below listen keyword to 121
Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free
-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-21 13:04:02.0
To : listen@tatadocomo.com
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________
Hello,
when will be this problem resolved. how much time required to solve this
problem
Regards,
Amarpreet
On Fri, Sep 18, 2009 at 3:05 PM, <listen@tatadocomo.com> wrote:
> Dear Mr. Amarpreet,
>
> Thank you for showing interest in Tata Docomo.
>
> We have received your complaint through our website expressing concern over
> unable to make STD call on 9780025702; from Tata Docomo number 9036225083.
>
> We regret the inconvenience caused to you.
>
> We would like to inform you that as per the Telephonic conversation done
> with you on 9036225083; your complaint already has been registered and the
> docket number for the same is NWK09163772. We request you to kindly make a
> note of this docket number for your future correspondence and the same will
> be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.
>
> Please feel free to contact us for any further clarifications or assistance
> via email at
> listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone
> or 9036012345 from non Tata Docomo mobile.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
>
> Sanjeev Kumar
> TATA DOCOMO
>
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort.Your Convenience.YourChoice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change.TATATELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained nor
> that this communication is free of viruses, interceptions or interference.
>
======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
Reply
Forward
Reply
|
listen
Assuring you of our best services at all times. Warm regards, ===============...
Sep 23 (5 days ago)
listenLoading...
Sep 23 (5 days ago)
listen
to me
show details Sep 23 (5 days ago)
Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
Hi,
Thank you for writing to us.
This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.
We request you to mention your mobile number and location in the email which will help us to serve you better
Assuring you of our best services at all times.
Warm regards,
- Show quoted text -
TATA DOCOMO Customer Care
This is an automated response to your e-mail. Kindly do not reply on this mail.
· Customer Care helpline*
City
From Tata Docomo Number
From other Phone
Andhra Pradesh
121
9030012345
Karnataka
121
9036012345
Kerala
121
9037012345
Madhya Pradesh
121
9039012345
Orissa
121
9040012345
Tamil Nadu
121
9043012345
- Show quoted text -
* (Toll free from TATA DOCOMO mobile phones only)
· Customer Care email : listen@tatadocomo.com
· Website : www.tatadocomo.com
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Reply
Forward
Reply
|
Amarpreet Singh
Hello, Still how many days required to resolved the issue... If you people...
1:18 PM (58 minutes ago)
Amarpreet SinghLoading...
1:18 PM (58 minutes ago)
Amarpreet Singh
to listen
show details 1:18 PM (58 minutes ago)
Hello,
Still how many days required to resolved the issue...
If you people could not able to resolved the issue ... let me ... ASAP...
Regards,
Amarpreet
- Show quoted text -
On Wed, Sep 23, 2009 at 5:46 PM, listen <listen@tatadocomo.com> wrote:
Hi,
Thank you for writing to us.
This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.
We request you to mention your mobile number and location in the email which will help us to serve you better
Assuring you of our best services at all times.
Warm regards,
TATA DOCOMO Customer Care
This is an automated response to your e-mail. Kindly do not reply on this mail.
· Customer Care helpline*
City
From Tata Docomo Number
From other Phone
Andhra Pradesh
121
9030012345
Karnataka
121
9036012345
Kerala
121
9037012345
Madhya Pradesh
121
9039012345
Orissa
121
9040012345
Tamil Nadu
121
9043012345
* (Toll free from TATA DOCOMO mobile phones only)
· Customer Care email : listen@tatadocomo.com
· Website : www.tatadocomo.com
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
Reply
Forward
Reply
|
listen
to me
show details 1:18 PM (58 minutes ago)
Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
|
|
|
Worst customer Service ever. It has been 4 days and the CC exec cannot locate the records on their system. I have activated the sms pack worth Rs.99 which allows me to send 909 local SMS free. However I am being charged for every SMS. When I call up to raise a complaint with the Customer Care they say that there are no records of my number on their systems. Till date there hasn't been any resolution.
|
|
One of the worst services possible...don't fall for the cheap pricing...many a times your call is picked up but you don't get to hear anything...or you hear the voice from the other side but the other side can't hear you...so you have to make multiple calls and ultimately end up spending the same amount...
Moreover since this morning sms+local calls both are not going...they say "this facility is not available"
The height of lunacy is...when I call 121, it says "This facility is not available...Please call 121"...
I know there is one guy from Docomo who replies to complaints...I understand it is his job...but I would like to tell him that there is no point...Please ask your Bosses to wake up...The entire service seems to have been designed by low IQ people...I din't expect such stupidity from the Tata's...I think we should start a social media campaign against Docomo & kill the service before it irritates more people...
|
|
As far as my experience goes, initially the network was good. Now it is really bad. I've to go to first floor to make outgoing calls. No incoming calls at all. I have always had a Vodafone primary number which works really well.
A very strong word of caution to everybody - You cannot rely on Tata Docomo. It will let you down. What is the use of offering 1ps/1sec without any network?
|
|
The point my friends is not to blame TATA for these frustrating experiences. The blame lies entirely with the telecom ministry and the inept people staffed to run it.
The government (party regardless) is always so busy sucking TATA's and RELIANCE's dicks for everything they want, that issuing them a license to run a mobile service was no big deal.
It didnt really matter whether TATA had the chops to live up to the competition.
I don't think that their business model even calls for them to be a long term service provider.
I think they just needed to create enough hype to get bozos like us to buy into the idea of their wonderful service and shell out 50 bucks for a SIM card and 200 bucks for a recharge thats not even full talktime.
We'll keep bitching on these forums and mother-fkers like "Sanjeev Kumar" will keep replying with non-committal bullshit just to keep the hype running while they collect the aforementioned 250 bucks from every idiot subscriber.
I hate this country for forcing all of us to be complacent about exactly this sort of shit thats part of our everyday menu that we don't even notice the heartburn and gag reflex anymore.
INDIA deserves TATA DOCOMO and vice versa .. enjoy !
|
|
recently, my tatadocomo account was being debited for the no of seconds I received a call. On calling the CC he started asking me all formal questions for so long that I lost my cool & shut the phone down. Its not Tatadocomo alone this is how these so called CC / call center blokes of any network (Airtel, RIM, Aircell, Vodafone etc) get back to you.
God save us from these ...
|
|
recently, my tatadocomo account was being debited for the no of seconds I received a call. On calling the CC he started asking me all formal questions for so long that I lost my cool & shut the phone down. Its not Tatadocomo alone this is how these so called CC / call center blokes of any network (Airtel, RIM, Aircell, Vodafone etc) get back to you.
God save us from these ...
|
|
|
I am suffering too from TATA DOCOMO..I am based at Pune.. it is simple way what they are giving customers. .if you throw peanuts you will get monkeys. .their 1 paisa plan attracted all monkeys and now we are getting peanuts from them. TATAs should wake up and solve the issue rather regretting and justifying that they had a tremendous response in the market because of their scheme.. they should not have sold SIM cards when their towers are not in position to handle calls. and the same goes with their customer care centre. one has to call repeatedly 121 to get someone who who again chew your brain rather solving the problems. the staff are uneducated who are recruited in their call centers, probably at a very cheaper rate as the call rates offered to customers. I too got wooed with 1 sec billing and now suffering at their hands as i had cancelled my previous airtel no. Shame! shame!
|
|
|
Post your Comment
|
|
|
TATA DOCOMO
Manish S Parikh
Vighy
