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Tata DoCoMo - MISERABLE SERVICE

 
203 Reviews
User
  Gautham P
Your service is absolutely HOPELESS. You can forget retaining my connection, I have called your customer care centre a zillion times. And now when iam home, suddenly full signal goes to zero signal.Well, even if there is apt signal it is of a VERY POOR quality. Do you maintain Quality Standards. Do you check if you are in par with your competitors - Believe me, price is just not everything for us, customers -Its PIECE OF MIND.If this is Docomo then surely Docomo Sucks. Wake up Tata Docomo and try to retain the rest of the customers.I know you would reply to this saying "yes in 24 hrs so and so will get back to you"- God Damn it ! We dont need some one getting back to us, Just SOLVE THE PROBLEMS or Quit from the market.


Complaint comments 202 Comments     Updated:
Resolve this Complaint  

Comments

 

Mobile not activated after 3 weeks and mobile not working properly - TATA Indicom

I purchased a new mobile and a new SIM (connection) from Chamundi Puram stores in Mysore on 27th of August 2008 and it is not still activated. (on the evening of 16 SEP 2008)

On 5th of Sep 2008 they (your store operator) had asked for a fresh set of requisite documents again saying that there was a document missing.

More over the mobile set is not operating at all the way it should before activation. The specific problem with the hand set (please see the details below) is it doesn't charge. When I try to charge it, it wrongly says the battery is full.

I have deep regrets to say that the store operators are misbehaving when I contact them regarding activation. They say it is not their duty to do it. They are not ready to guide me what to do. Regarding the handset charging problem, they say I must have fallen it rudely.

Here are the details

Mobile set: Haier Mobile
Model : C2020
date of purchase: 27 Aug 2008
Material description as per invoice: 100002129 HAIER C-2020 HANDSET
Invoice No: 12008-09/1150-1107-00167
date of Invoice: 27 Aug 2008

Shipped from:
Drive India Enterprise Solutions Ltd
No 2854/4, New No 22/1 to K22/4
III Road Cross, Chamundi Puram,
K. R. Mohalla
Mysore
570004

SIM (PRE RUIM CARD)
Invoice No: 12008-09-/4110-4003-00247
Invoice date: 05-Sep 2008 (please note the difference between the two invoice dates)
Serial No of PRE RUIM CARD: 161200320193721
MDN: 9243970253

Please guide me as to the next step. The mobile in the reckoning is not operating.

Thanks
N
User
thamizh  
 

no outgoing mails/attachments - thamizh

i'm not able to send any mails/atachments to any one and aften various error report arising while actioning the yahoo mails. pls do the needful and update us related to changes. thanks
 

Registration delay and zero response - Vodafone

I have registered two new connections with Vodafone in Alappuzha, Kerala.on 12th May 2009 at 11:45 AM. but till now the SIM is showing unregistered SIM. hence I contacted the office more than 6 times. but they are not responsing to the error correctly. and are suggesting to take a new number. Kindly do the needful.
 

Reliance CDMA has always congestion problem due to a lot of free facility - Relaince CDMA problem

I m using Reliance CDMA No but never connected at evening time alway tells this root is busy but another telecom company like airtel has soon connected .
another problem is also that some unwanted facility which I have no needed automatic activated and deducted money from my prepaid SIM balance. My several friends are using relaince sim every body has same problem to deducted money from his balance without using by customer.
Totally I want to say Reliance is not relaible telecom company always creating some problem some time without any reason Outgoing is blocked . A lot of problem in Relaince.
 
Dear Gautham,

We are extremely sorry for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us your contact number to register network complaint.

Thank you
 
Resp Sir/ Madam
sub:- poor service by your staff at kandivli (west) white house br.

Today mrng., I went to ur this branch to buy a Tata mobile, I told my purpose & he sugg. Me to buy
Life time prepaid card with rs. 2001 (six month tata to tata cdma free talktime scheme with rs. 50 recharg for any othr useage line), I agree & do all paper work done, but at the same time I found their attitude are so lazy and casual towards Me & other customer, still I bare it & waited for my pic., Than he came & told Me that he is not having that particular sim card & will arrenge by this evening around 5-00pm you will get it, I gv. advn. and came back, by 5-30pm I again call that man abt my mobile & surprisingly first he dont recognize Me, I gv him my detail & remind him abt our talk, Then he told Me to come again by 6-30pm. I again went there, but they said that you can buy any other scheme as we dont hv. this right now, (how ridiculous it was ) I straigtaway cancle my form and came back.
I just wanted to draw your kind attention towards this, not just bcoz I am having tata tele shares in my portfolio but you people should know the facts going on in your branches., people trust this name and bcoz of this attitude it will definetly Tarnish.
Hope you will do the needful.
Yours sincerely
M.S.Parikh
D
User
Vighy  
 
Docomo Guys,

Your network is the worst.I have raised one compalint.Your stupid network team closed it twice.Then after trying like a million times I got through to your non existant customer care!!!They also suck big time.Again I raised a new complaint for network issues.I have to use the web both times.Its almost two months.I got a vodafone and finally have peace of mind.Your plans are cheap but your customer service and network planning is the cheapest.I wont recommend anyone to go for docomo even if the everything is for free. A bunch of cheapos!!!Tata domo has only one person sitting in customer care I guess.The 1 paisa is just another one trick pony.You guys will be out of business soon!!!Another tata indicom in the making.

Vighy
 
awiting for your reply in ref. to my previous corrospondance to you.
 
Dear Vighy,

We are extremely sorry for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us with your contact number to log network issue. We are also sorry for the customer care problem. We received overwhelming response from our customers due to which we initially faced congestion problems. However, corrective actions have been taken to resolve the call center connectivity problem.

Thank you
N
User
Pradeep  
 

Life become miserable with DOCOMO - IT

Tata Docomo,
You are good for nothing. From the day one i am suffering like anything. Nohing is working with docomo. i am begging for help, but there is no way to contact CC. The call never goes. Leaving all your work if you try for billion of times it may connect to CC but it ll last for only 5 seconds. The netwok quality is worst. Not only network if we take any technical point into consideration nothing is supportive with docomo. If you want to contact your family member in case of urgency then its...GONE, Call never goes and you can never call to any number...your cell will display Call ended. or it ll ring for 2 times then beep beep...disconnect.
I urge people pls do not get attracted about this stupid 1ps/1sec concept...I am telling really you will lose your peace of mind.
TATA DOCOMO- pls get lost from the market, make your infracture usable and technically equiped to compete with other providers and come to market to serve people.
A
User
Pradeep  
 
All the complaints are 100% true. I think i am in HELL after i took Tata Docomo postpain connection. Nothing is organised. The network connection sucks. I am trying billion of times to customer care the call never goes, if goes it drops after 2 seconds. The call never last for a minute. Huge cross connections. Really in this generation having a communication cellular media like docomo is a curse to the human being. I am so frustrated.

Requesting all that please never ever try to take Tata docomo conneciton.
 
Dear Pradeep,

We are extremely sorry for the inconvenience caused to you. We will resolve your as soon as possible. Please provide us your contact details to check your problem.

Thank you
 
On 17th of August 2009I had accidently damaged my simcard and my phone when it was flushed in a public toilet and left it there. Thus i called the Docmo customer care at 121 and requested to disconnect the service. On 19th i approached Docomo office in Mangalore and requested a Sim replacement where they gave me a replacement form and asked me to bring a Dummy Sim from any mobile outlet along with the Address and ID proof and a passport snap. It was submitted on 20th morning 10.30 and i was assured to get reconnected within 3 hours and i was happy. However repeatedy calling the call centre i got connected on 21st afternoon and for my surprise, my out going call are barred as my address and ID proof has not reached bangalore office. After all it is not my fault. I am now thinking was it my biggest mistake going for a docomo connection with all these headaches? Calling the call center, will have the representative blaming the local office and going to the local office i'll fing the representative saying "we have submitted everything" now the activation should be done from Bangalore. So shall i throw the Sim in the trash? Any official can dial me on my hassle free BSNL on 9448437768.
 
yes the above complaints are 100% true.. though the recharges/call cost are resonable.. what about the network ??? then ... i have never experienced such a situation with any network i used before ...
i better suggest the Docomo team to overcome such drawback to have a better future ... if not possible... get out of the business...
for kind information...customers are not foolish people to adjust.. even they can search for any other alternative.. remember that..
regards,
Manoj
 
Dear Manoj.

We apologize for the inconvenience caused to you. Please provide us your exact location and your contact number so that we can check the network problem.

Thank you
 
Please don't buy TATA DOCOMA... I always like TATA service..but TATA DOCOMA

Very very worst COSTOMER CARE SERVICE in Tamil Nadu.

I am selvanathan, Chennai.. i used TATA Docomo prepaid srevice.Mobile No.90435 16410

I missed my mobile with TATA Docomo Sim on 01.08.09.

I blocked & add duplicate sim & submitted form on 03.08.09. in your collecting centre BEST CELL PARK, South Usmon Road, T.Nagar, Chennai.

Till not activate that Sim..What is this.? I called somany times to Costomer care on 05.08.09 ..they are not responding my call..

One man told the sim already activated..
One man told ' you go check with collecting centre..

They are not responding my call.. I always like TATA service.. BUT What is this.?
A
User
muthu  
 
Very Good communication solution provider
A
User
amar  
 
Docomo services are really sucks ... they are shameless people ...
check the below mail list


they are unpeofessional people ... even cannot solve small issues...

I am not able to make call to any Vodafone numbers... i have lunched number off complains..

But they re not able to solve the issue even once till date...



Do not how the get the license for this company




"""Dear Mr. Amarpreet,

Thank you for showing interest in Tata Docomo.

We have received your complaint through our website expressing concern over unable to make STD call on 9780025702; from Tata Docomo number 9036225083.

We regret the inconvenience caused to you.

We would like to inform you that as per the Telephonic conversation done with you on 9036225083; your complaint already has been registered and the docket number for the same is NWK09163772. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.

Please feel free to contact us for any further clarifications or assistance via email at
listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from non Tata Docomo mobile.

Assuring you of our best services at all times.

Warm Regards,

Sanjeev Kumar
TATA DOCOMO


======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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Amarpreet Singh
Hello, when will be this problem resolved. how much time required to solve th...

Sep 21 (7 days ago)
Amarpreet SinghLoading...
Sep 21 (7 days ago)
Amarpreet Singh
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show details Sep 21 (7 days ago)

Hello,

when will be this problem resolved. how much time required to solve this problem

Regards,
Amarpreet
- Show quoted text -


On Fri, Sep 18, 2009 at 3:05 PM, <listen@tatadocomo.com> wrote:

Dear Mr. Amarpreet,

Thank you for showing interest in Tata Docomo.

We have received your complaint through our website expressing concern over unable to make STD call on 9780025702; from Tata Docomo number 9036225083.

We regret the inconvenience caused to you.

We would like to inform you that as per the Telephonic conversation done with you on 9036225083; your complaint already has been registered and the docket number for the same is NWK09163772. We request you to kindly make a note of this docket number for your future correspondence and the same will be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.

Please feel free to contact us for any further clarifications or assistance via email at
listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from non Tata Docomo mobile.

Assuring you of our best services at all times.

Warm Regards,

Sanjeev Kumar
TATA DOCOMO


======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.


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listen
Hi, Thank you for writing to us. This is in reference to your email. We ackno...

Sep 21 (7 days ago)
listenLoading...
Sep 21 (7 days ago)
listen
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show details Sep 21 (7 days ago)

Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com


Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

We request you to mention your mobile number and location in the email which will help us to serve you better

Assuring you of our best services at all times.



Warm regards,

TATA DOCOMO Customer Care





This is an automated response to your e-mail. Kindly do not reply on this mail.

· Customer Care helpline*



City


From Tata Docomo Number


From other Phone

Andhra Pradesh


121


9030012345

Karnataka


121


9036012345

Kerala


121


9037012345

Madhya Pradesh


121


9039012345

Orissa


121


9040012345

Tamil Nadu


121


9043012345


















* (Toll free from TATA DOCOMO mobile phones only)



· Customer Care email : listen@tatadocomo.com

· Website : www.tatadocomo.com

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
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Amarpreet Singh
Hello, Mobile: 9036225083 Place: Bangalore Regards,

Sep 22 (7 days ago)
Amarpreet SinghLoading...
Sep 22 (7 days ago)
Amarpreet Singh
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show details Sep 22 (7 days ago)

Hello,

Mobile: 9036225083
Place: Bangalore




Regards,
Amarpreet
- Show quoted text -



On Mon, Sep 21, 2009 at 1:04 PM, listen <listen@tatadocomo.com> wrote:



Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

We request you to mention your mobile number and location in the email which will help us to serve you better

Assuring you of our best services at all times.



Warm regards,

TATA DOCOMO Customer Care





This is an automated response to your e-mail. Kindly do not reply on this mail.

· Customer Care helpline*



City


From Tata Docomo Number


From other Phone

Andhra Pradesh


121


9030012345

Karnataka


121


9036012345

Kerala


121


9037012345

Madhya Pradesh


121


9039012345

Orissa


121


9040012345

Tamil Nadu


121


9043012345


















* (Toll free from TATA DOCOMO mobile phones only)



· Customer Care email : listen@tatadocomo.com

· Website : www.tatadocomo.com

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.


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listen
Hi, Thank you for writing to us. This is in reference to your email. We ackno...

Sep 22 (7 days ago)
listenLoading...
Sep 22 (7 days ago)
listen
to me

show details Sep 22 (7 days ago)

Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
- Show quoted text -


Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

We request you to mention your mobile number and location in the email which will help us to serve you better

Assuring you of our best services at all times.



Warm regards,

TATA DOCOMO Customer Care





This is an automated response to your e-mail. Kindly do not reply on this mail.

· Customer Care helpline*



City


From Tata Docomo Number


From other Phone

Andhra Pradesh


121


9030012345

Karnataka


121


9036012345

Kerala


121


9037012345

Madhya Pradesh


121


9039012345

Orissa


121


9040012345

Tamil Nadu


121


9043012345


















* (Toll free from TATA DOCOMO mobile phones only)



· Customer Care email : listen@tatadocomo.com

· Website : www.tatadocomo.com

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
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listen@tatadocomo.com
We have received your e-mail dated 23-09-2009. We request you to kindly rever...

Sep 23 (5 days ago)
listen@tatadocomo.comLoading...
Sep 23 (5 days ago)
listen@tatadocomo.com
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show details Sep 23 (5 days ago)

Dear Mr. Amarpreet,

Thank you for showing interest in Tata Docomo.

We have received your e-mail dated 23-09-2009.

We request you to kindly revert with the exact query or concern to assist you better.

Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.

Assuring you of our best services at all times.


Warm Regards,

Anshika
TATA Docomo Email Center

Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/


Alternatively, get information through SMS by sending the below listen keyword to 121

Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free






-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-22 09:57:23.0
To : listen <listen@tatadocomo.com>
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,

Mobile: 9036225083
Place: Bangalore




Regards,
Amarpreet


On Mon, Sep 21, 2009 at 1:04 PM, listen <listen@tatadocomo.com> wrote:

>
>
- Show quoted text -
> Hi,
>
> Thank you for writing to us.
>
> This is in reference to your email. We acknowledge the receipt and we
> will respond to you within 24 hours.
>
> We request you to mention your mobile number and location in the email
> which will help us to serve you better
>
> Assuring you of our best services at all times.
>
>
>
> Warm regards,
>
> TATA DOCOMO Customer Care
>
>
>
>
>
> *This is an automated response to your e-mail. Kindly do not reply on this
> mail.*
>
> · Customer Care helpline*
>
>
>
> *City*
>
> *From Tata Docomo Number*
>
> *From other Phone*
>
> Andhra Pradesh
>
> 121
>
> 9030012345
>
> Karnataka
>
> 121
>
> 9036012345
>
> Kerala
>
> 121
>
> 9037012345
>
> Madhya Pradesh
>
> 121
>
> 9039012345
>
> Orissa
>
> 121
>
> 9040012345
>
> Tamil Nadu
>
> 121
>
> 9043012345
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> * (Toll free from TATA DOCOMO mobile phones only)
>
>
>
> · Customer Care email : *listen@tatadocomo.com*
>
> · Website : *www.tatadocomo.com*
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort. Your Convenience. Your Choice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change. TATA TELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained or
> that this communication is free of viruses, interceptions or interferences.
>

======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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Forward



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listen@tatadocomo.com
We have received your e-mail dated 21-09-2009 expressing concern over unable ...

Sep 23 (5 days ago)
listen@tatadocomo.comLoading...
Sep 23 (5 days ago)
listen@tatadocomo.com
to me

show details Sep 23 (5 days ago)

Dear Mr. Amarpreet,

Thank you for showing interest in Tata Docomo.

We have received your e-mail dated 21-09-2009 expressing concern over unable to make STD calls on mobile number 9780025702; from Tata Docomo number 9036225083.

As per the information received from our concerned department, we wish to inform you that the issue for the above mentioned problem has been resolved successfully. Kindly revert if you find any concern in this regard.

Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.

Assuring you of our best services at all times.


Warm Regards,

Anshika
TATA Docomo Email Center

Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/


Alternatively, get information through SMS by sending the below listen keyword to 121

Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free





-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-21 13:04:02.0
To : listen@tatadocomo.com
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,
when will be this problem resolved. how much time required to solve this
problem

Regards,
Amarpreet

On Fri, Sep 18, 2009 at 3:05 PM, <listen@tatadocomo.com> wrote:

> Dear Mr. Amarpreet,
>
> Thank you for showing interest in Tata Docomo.
>
> We have received your complaint through our website expressing concern over
> unable to make STD call on 9780025702; from Tata Docomo number 9036225083.
>
> We regret the inconvenience caused to you.
>
> We would like to inform you that as per the Telephonic conversation done
> with you on 9036225083; your complaint already has been registered and the
> docket number for the same is NWK09163772. We request you to kindly make a
> note of this docket number for your future correspondence and the same will
> be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.
>
> Please feel free to contact us for any further clarifications or assistance
> via email at
> listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone
> or 9036012345 from non Tata Docomo mobile.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
>
> Sanjeev Kumar
> TATA DOCOMO
- Show quoted text -
>
>
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> change.TATATELESERVICES LTD. (including its group companies) shall not be
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> contained in this communication nor for any delay in its receipt or damage
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> that this communication is free of viruses, interceptions or interference.
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Amarpreet Singh
How many times i have to tell you... please let me know I am still facing sam...

Sep 23 (5 days ago)
Amarpreet SinghLoading...
Sep 23 (5 days ago)
Amarpreet Singh
to listen

show details Sep 23 (5 days ago)

How many times i have to tell you... please let me know

I am still facing same problem...




Regards,
Amarpreet
- Show quoted text -



On Wed, Sep 23, 2009 at 3:28 PM, <listen@tatadocomo.com> wrote:

Dear Mr. Amarpreet,

Thank you for showing interest in Tata Docomo.

We have received your e-mail dated 23-09-2009.

We request you to kindly revert with the exact query or concern to assist you better.

Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.

Assuring you of our best services at all times.


Warm Regards,

Anshika
TATA Docomo Email Center

Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/


Alternatively, get information through SMS by sending the below listen keyword to 121

Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free






-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-22 09:57:23.0
To : listen <listen@tatadocomo.com>
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,

Mobile: 9036225083
Place: Bangalore




Regards,
Amarpreet


On Mon, Sep 21, 2009 at 1:04 PM, listen <listen@tatadocomo.com> wrote:

>
>
> Hi,
>
> Thank you for writing to us.
>
> This is in reference to your email. We acknowledge the receipt and we
> will respond to you within 24 hours.
>
> We request you to mention your mobile number and location in the email
> which will help us to serve you better
>
> Assuring you of our best services at all times.
>
>
>
> Warm regards,
>
> TATA DOCOMO Customer Care
>
>
>
>
>
> *This is an automated response to your e-mail. Kindly do not reply on this
> mail.*
>
> · Customer Care helpline*
>
>
>
> *City*
>
> *From Tata Docomo Number*
>
> *From other Phone*
>
> Andhra Pradesh
>
> 121
>
> 9030012345
>
> Karnataka
>
> 121
>
> 9036012345
>
> Kerala
>
> 121
>
> 9037012345
>
> Madhya Pradesh
>
> 121
>
> 9039012345
>
> Orissa
>
> 121
>
> 9040012345
>
> Tamil Nadu
>
> 121
>
> 9043012345
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> * (Toll free from TATA DOCOMO mobile phones only)
>
>
>
> · Customer Care email : *listen@tatadocomo.com*
>
> · Website : *www.tatadocomo.com*
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort. Your Convenience. Your Choice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change. TATA TELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained or
> that this communication is free of viruses, interceptions or interferences.
>

======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.


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listen
Hi, Thank you for writing to us. This is in reference to your email. We ackno...

Sep 23 (5 days ago)
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- Show quoted text -


Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

We request you to mention your mobile number and location in the email which will help us to serve you better

Assuring you of our best services at all times.



Warm regards,

TATA DOCOMO Customer Care





This is an automated response to your e-mail. Kindly do not reply on this mail.

· Customer Care helpline*



City


From Tata Docomo Number


From other Phone

Andhra Pradesh


121


9030012345

Karnataka


121


9036012345

Kerala


121


9037012345

Madhya Pradesh


121


9039012345

Orissa


121


9040012345

Tamil Nadu


121


9043012345


















* (Toll free from TATA DOCOMO mobile phones only)



· Customer Care email : listen@tatadocomo.com

· Website : www.tatadocomo.com

======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
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Amarpreet Singh
What is this Now you people started closing the complain calls without even r...

Sep 23 (5 days ago)
Amarpreet SinghLoading...
Sep 23 (5 days ago)
Amarpreet Singh
to listen

show details Sep 23 (5 days ago)

What is this

"As per the information received from our concerned department, we wish to inform you that the issue for the above mentioned problem has been resolved successfully."


Now you people started closing the complain calls without even resolving it...

I am not understanding, what type of peoples you...

what is the use of customer support if you people could not support/resolve any issue ...


Foe your kind information, The problem has not been solved till now...



Regards,
Amarpreet
- Show quoted text -



On Wed, Sep 23, 2009 at 3:34 PM, <listen@tatadocomo.com> wrote:

Dear Mr. Amarpreet,

Thank you for showing interest in Tata Docomo.

We have received your e-mail dated 21-09-2009 expressing concern over unable to make STD calls on mobile number 9780025702; from Tata Docomo number 9036225083.

As per the information received from our concerned department, we wish to inform you that the issue for the above mentioned problem has been resolved successfully. Kindly revert if you find any concern in this regard.

Please feel free to contact us for any further clarifications or assistance via email at listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone or 9036012345 from a Non DOCOMO mobile phone.

Assuring you of our best services at all times.


Warm Regards,

Anshika
TATA Docomo Email Center

Now activate/ deactivate services and view status of requests on My Account through the following link:
http://www.tatatele.in/myaccountgsm/


Alternatively, get information through SMS by sending the below listen keyword to 121

Information SMS to be sent Sent To Charge
To check last Balance BAL 121 Toll Free
To get Last 3 call details CALL 121 Toll Free
To obtain Last 5 data usage details DATA 121 Toll Free





-----Original Message-----
From: amarpreet81@gmail.com
Sent: 2009-09-21 13:04:02.0
To : listen@tatadocomo.com
Subject: Re: Tata Docomo website complaint(105578) ~~M471235
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Hello,
when will be this problem resolved. how much time required to solve this
problem

Regards,
Amarpreet

On Fri, Sep 18, 2009 at 3:05 PM, <listen@tatadocomo.com> wrote:

> Dear Mr. Amarpreet,
>
> Thank you for showing interest in Tata Docomo.
>
> We have received your complaint through our website expressing concern over
> unable to make STD call on 9780025702; from Tata Docomo number 9036225083.
>
> We regret the inconvenience caused to you.
>
> We would like to inform you that as per the Telephonic conversation done
> with you on 9036225083; your complaint already has been registered and the
> docket number for the same is NWK09163772. We request you to kindly make a
> note of this docket number for your future correspondence and the same will
> be resolved within 20-SEP-2009 18:39:27. We will revert to you shortly.
>
> Please feel free to contact us for any further clarifications or assistance
> via email at
> listen@tatadocomo.com or call us at 121 from your TATA DOCOMO mobile phone
> or 9036012345 from non Tata Docomo mobile.
>
> Assuring you of our best services at all times.
>
> Warm Regards,
>
> Sanjeev Kumar
> TATA DOCOMO
>
>
> ======================================
> i-choose online store at www.tataindicom.com
> Your Comfort.Your Convenience.YourChoice.
> ======================================
>
> DISCLAIMER:
> The information contained in this message (including any attachments) is
> confidential and may be privileged. If you have received it by mistake
> please notify the sender by return e-mail and permanently delete this
> message and any attachments from your system. Any dissemination, use,
> review, distribution, printing or copying of this message in whole or in
> part is strictly prohibited. Please note that e-mails are susceptible to
> change.TATATELESERVICES LTD. (including its group companies) shall not be
> liable for the improper or incomplete transmission of the information
> contained in this communication nor for any delay in its receipt or damage
> to your system. TATA TELESERVICES LTD. (or its group companies) does not
> guarantee that the integrity of this communication has been maintained nor
> that this communication is free of viruses, interceptions or interference.
>


======================================
i-choose online store at www.tataindicom.com
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.


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listen
Assuring you of our best services at all times. Warm regards, ===============...

Sep 23 (5 days ago)
listenLoading...
Sep 23 (5 days ago)
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Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com


Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

We request you to mention your mobile number and location in the email which will help us to serve you better

Assuring you of our best services at all times.



Warm regards,
- Show quoted text -

TATA DOCOMO Customer Care





This is an automated response to your e-mail. Kindly do not reply on this mail.

· Customer Care helpline*



City


From Tata Docomo Number


From other Phone

Andhra Pradesh


121


9030012345

Karnataka


121


9036012345

Kerala


121


9037012345

Madhya Pradesh


121


9039012345

Orissa


121


9040012345

Tamil Nadu


121


9043012345
- Show quoted text -


















* (Toll free from TATA DOCOMO mobile phones only)



· Customer Care email : listen@tatadocomo.com

· Website : www.tatadocomo.com

======================================

i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
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Amarpreet Singh
Hello, Still how many days required to resolved the issue... If you people...

1:18 PM (58 minutes ago)
Amarpreet SinghLoading...
1:18 PM (58 minutes ago)
Amarpreet Singh
to listen

show details 1:18 PM (58 minutes ago)

Hello,


Still how many days required to resolved the issue...

If you people could not able to resolved the issue ... let me ... ASAP...



Regards,
Amarpreet
- Show quoted text -




On Wed, Sep 23, 2009 at 5:46 PM, listen <listen@tatadocomo.com> wrote:



Hi,

Thank you for writing to us.

This is in reference to your email. We acknowledge the receipt and we will respond to you within 24 hours.

We request you to mention your mobile number and location in the email which will help us to serve you better

Assuring you of our best services at all times.



Warm regards,

TATA DOCOMO Customer Care





This is an automated response to your e-mail. Kindly do not reply on this mail.

· Customer Care helpline*



City


From Tata Docomo Number


From other Phone

Andhra Pradesh


121


9030012345

Karnataka


121


9036012345

Kerala


121


9037012345

Madhya Pradesh


121


9039012345

Orissa


121


9040012345

Tamil Nadu


121


9043012345


















* (Toll free from TATA DOCOMO mobile phones only)



· Customer Care email : listen@tatadocomo.com

· Website : www.tatadocomo.com

======================================

i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.


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show details 1:18 PM (58 minutes ago)

Images are not displayed.
Display images below - Always display images from listen@tatadocomo.com
A
User
Amit  
 
Worst customer Service ever. It has been 4 days and the CC exec cannot locate the records on their system. I have activated the sms pack worth Rs.99 which allows me to send 909 local SMS free. However I am being charged for every SMS. When I call up to raise a complaint with the Customer Care they say that there are no records of my number on their systems. Till date there hasn't been any resolution.
 
One of the worst services possible...don't fall for the cheap pricing...many a times your call is picked up but you don't get to hear anything...or you hear the voice from the other side but the other side can't hear you...so you have to make multiple calls and ultimately end up spending the same amount...

Moreover since this morning sms+local calls both are not going...they say "this facility is not available"

The height of lunacy is...when I call 121, it says "This facility is not available...Please call 121"...

I know there is one guy from Docomo who replies to complaints...I understand it is his job...but I would like to tell him that there is no point...Please ask your Bosses to wake up...The entire service seems to have been designed by low IQ people...I din't expect such stupidity from the Tata's...I think we should start a social media campaign against Docomo & kill the service before it irritates more people...

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