[Resolved]  Tata Docomo — complaint about the postpaid phone bill

Address:

Pune, Maharashtra

25th January 2013
To,
Mr.Sujeet Savargaonkar
Tata Docomo Customer care
Subject:-Complaint about the postpaid phone bill
Respected Sir,
I Aankush S.Kurhade, I have Samsung Duos Dual Sim mobile. Sim 1-[protected] i.e. Postpaid, Sim 2- [protected] i.e. PREPAID.

I received your notice to pay of Rs:-4237/- But according to me, I had not used any application on mobile then why I should pay such amount. According to me on 29th Oct 2012 I paid Rs 250/- for Special 3G Internet recharge on my prepaid no [protected].After that I got a message, 'Your handset does not support automatic settings. To save Manual settings for your handset, please contact customer support' so on 5th of Nov.2012 I activated 3G internet on my Sim 2 i.e. prepaid no [protected] with the help of Mr.Vinayak ( Related on Tata Docomo Outlet Bajirao Road Pune) But he activated 3G internet settings on my Sim 1- i.e. Postpaid no [protected] & I was unknown to this, Because I had Confidence on Mr.Vinayak. After one month I got the message 'Hi! Your current 3G pack has successfully deactivated today. After that again on 5th of Dec 2012 I recharged of Rs- 250/-for Special 3G Internet. And that time again internet was on only for two days, & was automatically deactivated. So again I received the same message I visited sinhadgad Road's Tata Docomo outlet to activation 3G in my sim 2 & pay my postpaid bill Because I got the message the amount to pay is Rs-412/- on my postpaid mobile no [protected], but their I came to know that instead of Rs.412 the actual bill is of Rs.4237/-So I asked him that what is the cause of such bill & at that time I came to know that Mr.Vinayak had activated internet on my postpaid no [protected] rather than activating it on my prepaid no. after that their I told Mr. Omkaar that I have to registered a complaint about my bill. In few seconds only I got a message that 'Your faced on billing at 12/13 2012 16:28:47 hours. Your request will be resolved by 12/14/2012 16:28:35 And ref.No. is[protected] & after that I didn't have any message or call from Tata Docomo. So I went Tata Do Como’s Bajirao road's outlet and met executive Mr.Sandip & Branch manager Mr.Pratap Chavan He listened to all my problem’s he also agreed that the fault was of Mr.Vinayak then to I got your notice to pay RS-4237/- Sir Please look into this matter and solve my problem as soon as possible As my Financial condition is little problematic waiting for Your response
Thanking You,

Yours Faithfully
Aankush Kurhade