[Resolved]  Tata Docomo — Complaint regarding bad services

Address:

Pune, Maharashtra

Dear Sir,

i have ported my airtel no [protected] to docomo in last month(March) but since am facing lots of problem, i e-mailed all issues many times on [protected]@tatdocomo.com but no proper solutions provided to me.

On[protected] i complained (ref no- M[protected] issues like

1. My gprs connection speed is too slow on docomo network
2. Gprs connection taking long time to connect and connection is disconnecting automatically after 15-20 minutes and showing error message 'Connection unavailable'
3. On my docomo number(*[protected]*) m receiving services or promotional messages from airtel

but no proper solution provided to me by C-care representative about my GPRS, using proper GPRS settings

Again On[protected] i complained (ref no- M[protected] same issues

1. Why my GPRS connection is disconnecting after every 20 min, because of that am not able to download any long streaming stuff like videos
2. then after Gprs connection taking long time to connect again
3. Unable to perform SMS pack recharge through website (Recharge amount 26) via netbanking and pay via mobile balance too.
4. Why 2/10 SMS packs are not applicable on my no.

but again i received a formal reply like signal strength/handset quality and all, m living in a metro city and using a best handset(N8) So there is no mean of such replys. i talked to C-care about my 2/10 SMS pack issue but he told these packs are not applicable on my no but why?? now m a normal docomo user so why these difference between my no. and other docomo no's. Now m irritated and frustrated by the docomo bad services on my ported no.

So I'm requesting you please help me solving my complaints.

Thanks

Rohan jain
Mob. No- [protected]
Email- [protected]@gmail.com