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Tata Docomo

Tata Docomo
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6 Reviews
  das.krishnasri on Nov 23, 2012

daily balance deduction

dear sir,
i am a tata docomo user from last 3years. Currently i am using 3 numbers (9043863169,7200314713, 8015417438) . I am a regular user of gprs service. On last one month i have seen several times balance got deducted without any reason and when i inquired i got information i have downloaded some clips or services where as i have not used any service. After long argument some times i get refund and some times not in last 3 days from my member9043863169 they have deducted rs 37 like that. I am asking for a permanent solution for that but no one provides me any solution the something was happening with the same number when i took the connection at that time also daily docomo will deduct some amount and after complaining about it they refund the same but now they are not ready to refund. For next 15 days i will be in roaming so kindly help me since what amount i recharge they deducted the amount just leaving rs 1in my account to use gprs i am facing the same problem with my other numbers also. Kindly help me in solving the issue, i am having many mails confarming about the unjustifiable balance deduction and refund of the same if required i can provide thr same..
5 Comments

Comments

Jul 3, 2012 by
alienpredator7
 
Dear Madam/Sir,
My number is 8015417789. From the last 3-4 days my balance is deducted of Re1 daily for an unknown reason. I have not subscribed for VAS but Re1 is deducted daily from my balance.
Please do needful to stop deduction and deactivate VAS if any.
Jul 4, 2012 by
Tata Docomo
 
Hi

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.
Jul 17, 2012 by
Tarun Kimkhabwala
Tata Docomo - Varanasi, Varanasi, Uttar Pradesh, India
 
My main balance is getting deducted by Rs 1 daily. I had complain several times, they says "It will be deactivated in 4 hours" or "Send VAS to 125" or call 15523 to stop it" and "they can't deactivate it from there end". Any of these statements are not working. My balance is keep deducting from 02-July-2012 to 17-July-2012 till date.
Jul 18, 2012 by
Tata Docomo
Tata Docomo - Varanasi, Varanasi, Uttar Pradesh, India
 
Dear Tarun

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.
Nov 26, 2012 by
Tata Docomo
 
Dear Mr.Das,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

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