Tata Docomo — Duped by Docomo

My no. Is [protected]. I had recharged with 499 on 6/9/2013 which gives 500 rs+2gb 3G data. Yesterday on 13/9/2013 at 5:03 pm i got a message which said "you have subscribed to 3G11 Rs.11.00 till midnight today through USSD.Enjoy 60Mins free usage till midnight today.For settings sms HVC to 52270.Bal:Rs.524.41 at[protected]:01,REF ID-1943036e." And when i checked my balance,i saw 11 Rs were gone.and my 3G data balance which was 1800mb+ previously, now showed a mere 9.10mb left and some 2370 sec. Now let me tell one more thing which will show how big damn cheap tactics Tata Docomo plays to dupe its Customers ..... It was in August/2013 that i had tried activating 3G11 plan by dialing *141#,cant remember exact date. As the plan wasnt getting activated,i might have tried some 3 to 4 times to activate it but it never got activated and in every attempt always i recieved this message.... "Sorry! We are unable to process your requestg Please try again in sometime." Now one more Funny and irritating thing happened,i started gettin the very same above message Daily 2,3 times although i did nothing to activate it again after my first few attempts had proved it like sunshine to me that its next to impossible to activate this Plan. But still i kept getting these unwelcomed messages on Daily Basis.i ignored 'em coz i really fear talking To these Telco CCEs and that too about such a no-nonsense thing such as getting 2,3 failure messages for a plan which a customer didnt even try to activate !! And then on a Fine nd Beautiful Morning's Bad and Fateful Evening i decided on recharging by 499 Rs which i thought would give me 2GB 3G Data and thought that i might also get a Relief from these unwanted messages. But as Luck(Docomo) had it,the Failure messages still kept popping a few times on Daily basis and all i could do was to take a sigh-of-dis-relief and disbelif and wondered that when the Hell are our TELCOs are gonna Get Better. And then Yesterday on 13/9/2013 at 5:03 pm i get a message that my 3G11 plan which i had tried to activate last month in August is now activated and my remaining 1800+mb 3G data from my 499Rs Recharge is gone. Now after being duped and cheated it became a compulsion that now i had to call to CCE which i really and truly hate to, b'cuz these so called CCEs themselves are Hopeless and acting under some one Else's command and speaking only those words which they are taught and are Noobs and know absolutely nothing.... Well coming back to point... At Around 7pm i tried calling CCE,there one Mahendra Ahire picked my call,when i described him all the details,the man kept reiterating just one song that i had exhausted my 3G data and of which now only 9.10mb remains and the 3G 11 Plan was activated by me and by me only and not from Tata Docomo coz never does a service get started unless its activated by coustumer himself. he kept reiterating the same thing like a Parrot who is trained and taught few words and he can speak only those few beaten words and nothing else. Soooo Damn Irritating !!!! Extremely Bored and Extremely irritated ,I asked him to transfer my call to his senior,and guess what this man does? Sorry! No Prizes for Guessing... Yup He simply cuts my call .. WTH? And when i again tried contacting CCE,i came to know that now i am blocked and cant reach CCE. Again WTH? Is this the way Tata Docomo treats its Customers? First Dupe then Dump? @TATA DOCOMO,plz let me know if "Dupe then Dump" is your policy. So i could Dump a few Docomo Sim cards and advise my family and Freinds of the same. No Thanks No Regards
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
16/9/2013
Well i recieved a call from Tata Docomo at around 7pm.a nice talk it was.
the guy on phone assured me that they will look into the matter. And that the problem might have been caused by some technical issues which they will be looking into.and it may take about 2 days and if the balance has been wrongly deducted then will certainly give it back it to me.

I ask Tata Docomo to check for the failure messages which i was receiving daily 2, 3 times since last month after i had tried and failed to activate 3G11 plan.
They will sure come to know that even after i had recharged with 499 on 6/9/13 and had 2gb 3g data, even then i was getting these 3G11 plan failure messages.
Why would i try to activate any other plan when i Already got 3G data?
@Tata Docomo, at 1pm had recieved a call frm u guyz which i think was hung up frm ur side before i could finish.

Well here are few screen shots of the failure messages which i had kept getting daily since i had tried to activate the 3G11 plan last month in august.

Check out the link, on few occasions i got 4 failure messages in one day...

http://postimg.org/gallery/42i7vqdg/
check

Dear Customer,

As per the discussion over call, we would like to inform you that the complaint docket number PBR12222462 has been registered and will resolved soon.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.
so as Tata Docomo had it, they refused to acknowledge their mistake nd instead putting the blame on me for activating the plan which i didnt, they refused to credit me back my STOLEN 3G DATA and 11RS.



Well as it was the 1st time that any such thing happened to me, i m gonna take it in my stride and will live with Docomo for the time being, but i swear as soon as Reliance jiyo 4G is launched i will immeditely port out from Docomo, u have my word.



Thanks but no Thanks

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