[Resolved]  Tata DoCoMo / GSM Service — Money has been deducted from main balance for internet usage even when data pack is active on the day o[censored]sage

Address:

Tamil Nadu

Hi please find the below email chains to understand the issue

Hi
I have recharged with Rs. 5 rs gprs pack of 50 MB free usage. on 10th feb
2013 at 8:49 AM. I have activated it by using crediting in my main balance.
I have received .verification code 'VER7510' with message "You have chosen
to pay Rs. 5 from your current balance. Your verification code is VER7510.
Enter on the online recharge screen within 30 minutes to proceed" on the mobile no [protected]
at 8:49 AM only.
When the verification code is active for only 30 minutes, within that time
only I have activated 5 Rs gprs pack then after started using internet on my
mobile.

Do u think am fool. What the hell you think of, when I activated 5 rs data
pack how come you deduct the money for data usage on same day after the
recharge of 5 rs. pack... I have all substatial proofs to support your
cheating activities

I will file suite in court and pull you to the law of court. I will
publish your cheating activities in news paper too..

Without excuse recredit my balance... or be ready to face theconsiquenses

By the way am going to change my service provider by number portability or
else I suspend the connection itself

Thanks
Pramod
[protected]


----- Original Message -----
From: <[protected]@tatadocomo.com>
To: <pramod.[protected]@dsrc.co.in>
Sent: Tuesday, February 12, 2013 3:58 PM
Subject: Re: [protected]~~M12387297


Dear Mr. Bellad,

Greetings of the Day!

Thank you for your e mail dated 12/02/2013.

I am extremely sorry to learn that you are facing a concern of balance
depletion on your mobile number [protected] and sincerely regret the
inconvenience caused to you due to this.

We would like to inform you that we have verified our records and found that
your balance have been deducted for internet usage.

Kindly write back to us for further assistance.

I appreciate the trust you have shown on us and I would like to thank you
for the same.

For any further queries, please feel free to contact us on non Tata Docomo
phones on[protected]toll free from TATA DOCOMO mobile phones only).

Assuring you of our best services at all times.

Warm Regards,

Satyanarayana,
Customer Care - TATA DOCOMO.


-----Original Message-----
From: pramod.[protected]@dsrc.co.in
Sent: [protected]:56:34.0
To : [protected]@tatadocomo.com
Cc: null
Subject: Re: [protected]~~M12387297
[Note: Please don't change the subject for internal tracking purpose and
immediate action.
_____________________________


My issue is still not resplved. Please re emberse all the money that has
been used for data usage immediately. I will wait till end of the day, if
money is not refunded I will post the complaint in consumer forum and take
necessary action against fraudulent activities of tata docomo inc. Thanks
Pramod Bellad ----- Original Message ----- From: To: Sent: Monday,
February 11, 2013 5:03 PM Subject: [protected]~~M12373037 > Dear Customer,
> > Greetings for the day! > > This is with reference to your email dated
[protected] regarding recharge > related concern for your Tata Docomo number
[protected]. > > I regret for the inconvenience caused to you. > > I would
like to inform you that your concern has been considered as high > priority
and forwarded to the concerned department. Hence. I request you > to bear
with us in the interim. > > We are also accessible from non Tata Docomo
phones on[protected]toll > free from TATA DOCOMO mobile phones only).
> > Assuring you of our best services at all times. > > Warm Regards, >
Anita, > TATA Docomo - Customer Service. > > -----Original Message----- >
From: pramod.[protected]@dsrc.co.in > Sent: [protected]:27:25.0 > To :
[protected]@tatadocomo.com > Cc: null > Subject: [protected]~~M12373037 >
[Note: Please don't change the subject for internal tracking purpose and >
immediate action. > _____________________________ > > > Hi, > Yester day, I
activated gprs pack of 5 rupees. > But still more than 80 rupees have
diducted from my main balance as data > usage charges yester day only. > >
When I contacted to customer care they dont know english or hindi only the
> language they know is tamil which is not known to me, even all >
instructions on 121 are in tamil only... I request you take strict action >
against those customer care executives who are mis behaving and simply >
cutting the phone saying they dont know english or hindi... they are not >
sharing any proper information.. > why calling on 121 IVR is only responding
in tamil only. > > why u people hired cc representatives who do not know
english, they are > simply cutting phone saying they dont knw tamil. I have
lost more than 4 > rupees by calling 121 > > This is ridiculous and you are
compelling me to choose other service > provider, I am literally fed up
with ur daily increasing plans and poor > network.. surely i will change my
service provider if issue is not > addressed immediately > > > Thanks >
Pramod Bellad > > > DISCLAIMER AND CONFIDENTIALITY NOTE: > > The electronic
communication and its contents are confidential, non-public > and
privileged information and are intended solely for the addressee. If > you
have received this electronic communication in error, please advise > the
sender immediately, and delete it from your system (if permitted by > law).
Access to this communication by anyone else is unauthorized. Any >
printing, copying, distribution or any other usage of this communication >
beyond the original addressee is not permissible, and may be unlawful. The
> opinions expressed here are those of the sender, and do not necessarily >
reflect the opinion of Tata Teleservices Limited. Tata Teleservices >
Limited does not warrant the accuracy, completeness or correctness of any >
information herein or the appropriateness of any content. This >
communication is for informational purposes only. > >
DISCLAIMER AND CONFIDENTIALITY NOTE:

The electronic communication and its contents are confidential, non-public
and privileged information and are intended solely for the addressee. If you
have received this electronic communication in error, please advise the
sender immediately, and delete it from your system (if permitted by law).
Access to this communication by anyone else is unauthorized. Any printing,
copying, distribution or any other usage of this communication beyond the
original addressee is not permissible, and may be unlawful. The opinions
expressed here are those of the sender, and do not necessarily reflect the
opinion of Tata Teleservices Limited. Tata Teleservices Limited does not
warrant the accuracy, completeness or correctness of any information herein
or the appropriateness of any content. This communication is for
informational purposes only.