[Resolved]  Tata Docomo — I am not getting even average speed in Tata Photon.

Dear Kuldeep,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Dear Team,

Yesterday I received a call from Tata Photon, the person who called me, wanted Mr Pradeep's phone no. It is already mentioned in trail mail i.e. ([protected]).

Even the guy was saying why you have not contacted to "[protected]@tatadocomo.com", while in the trail mail it is cleary mentioned that i have tried to contact them also.

Thanks,
Kuldeep

I am not getting even average speed in Tata Photon.

Requestee: Kuldeep Singh Rautela, [protected], Chennai


Complain (Issue): I have never scene such mismanagement as Tata Photon. I dont now how this company is serviving as they are not providing customers good service. I am not getting even average speed in Tata Photon, so I want my money back as Photon Engineer is not able to resolve the issue. Tata Photon is not doing the same. I have already raised a complain for the same in this forum and again tata people had made a complain "[protected]" as they always do on 26 Feb and today (9th march) they have closed it, without providing me any solution. I told them that call me in night (between 7 pm to 7 am) as I am working in night and in day I sleep. May be they are calling me in day. So they closed the request in 11 days, which is ridiculous without providing any solution. I specially call them on [protected] (2nd march) to tell them that call me in night.

Here I request all people who are reading this complain, Please never go for tata photon beacuse people who even cant talk to customer, what service they can provide.

Below is the history.

===================================================================


History:

I have applied for "Tata Photon +" (photon no - [protected]) on 22nd Jan and it got activated on 24th Jan. I live in Thuraipakkam (Chennai). Here network is not good so speed is too slow. I complained for the same[protected]. Technician came and intimated that, there is no solution for the same.


I complained to give me my money back. From then Tata Photon guys are just raising Service request for me and they are not providing solution for the same.


When I called on customer care, they said the guy who sold this tata photon will give you back your money.


Since then I am in contact to Mr. Pradeep, but after 3-4 mail communication he routed me to "[protected]@tatadocomo.com" mail id, bt body is responding from this email id.


I want my money back as tata photon speed is very slow here.


====================================================================


Mail communication with Mr. Pradeep:




To [protected]@tatadocomo.com




Dear Team,


Please go through the mail trail and let me know the status of my complains[protected],[protected] and confirm me on below queries.


1) How long Tata Photon will take to resolve the issue.
2) If Tata Photon would not be able to resolve the issue, when I will get back my money.
3) How much money Tata Photon will pay me back.


Thanks,
Kuldeep


________________________________________
From: Pradeep SH [pradeep.[censored]atacommunications.com]
Sent: Monday, February 04, 2013 12:25 PM
To: Kuldeep Rautela
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder 4)


Dear Kuldeep
As discussed we are initiated the complaint SR for the network issue. Kindly mail to customer care for further progress.


Customer care- [protected]@tatadocomo.com
Call centre[protected]


Pradeep.S.H
Manager, Enterprise Business
GES
Tata Communications Limited
Chennai
Mobile- [protected]
Pradeep.[censored]atacommunications.com












-----Original Message-----
From: Kuldeep Rautela [mailto:kuldeep.[protected]@hcl.com]
Sent: 04 February 2013 11:21
To: Pradeep SH
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder 4)


Dear Pradeep,


It has been passed 12 days, Still I struggling with Photon's speed.


Please do the needful.


Thanks,
Kuldeep
________________________________________
From: Kuldeep Rautela
Sent: Saturday, February 02, 2013 11:41 AM
To: Pradeep SH
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder 3)


Dear Pradeep,


Yesterday (1st Feb) at 9.03 Am I received a message from DOCOMO that "Your Photon Plus Speed has been restored to 3.1 Mbps"


It has been passed 8 days, Still I struggling with its speed. I am attaching the screen shot of its speed.


Please do the needful.


Thanks,
Kuldeep
________________________________________
From: Kuldeep Rautela
Sent: Thursday, January 31, 2013 11:41 AM
To: Pradeep SH
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder 3)


Dear Pradeep,


On 26th Jan I bought Tata Photon, Still I struggling with its speed. Please let me know how much time "Photon Team" will take to optimizing the signal strength near to my residence to improve the coverage.


Please do call me on my Chennai no "[protected]" for future reference.


Thanks,
Kuldeep
________________________________________
From: Pradeep SH [pradeep.[censored]atacommunications.com]
Sent: Thursday, January 31, 2013 10:38 AM
To: Kuldeep Rautela
Subject: RE: Complain for money return "Tata Photon" (Reminder 3)


Dear Kuldeep


After the JE visit we are in the process of optimising the signal strength near your residence to improve the coverage.
If this not possible the JE will close the report. After that we will process the refund for the same.




Pradeep.S.H
Manager, Enterprise Business
GES
Tata Communications Limited
Chennai
Mobile- [protected]
Pradeep.[censored]atacommunications.com














-----Original Message-----
From: Kuldeep Rautela [mailto:kuldeep.[protected]@hcl.com]
Sent: 31 January 2013 09:44
To: Pradeep SH; [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder 3)


Dear Pradeep,


Please update on the same.


Thanks,
Kuldeep
________________________________________
From: Kuldeep Rautela
Sent: Wednesday, January 30, 2013 5:50 PM
To: Pradeep SH; [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder 2)


Dear Pradeep,


I received another request no i.e.[protected] of closing the connection and paying back money to me yesterday.


Please let me know why process is taking so much time (20 business days) and also let me know how much money you will pay me back, if their is any standard policy for the same, Please share that with me.


If I have to follow up this issue with some one else, Please let me know his/her email id.


Thanks,
Kuldeep
________________________________________
From: Kuldeep Rautela
Sent: Tuesday, January 29, 2013 2:33 PM
To: Pradeep SH
Subject: RE: Complain for money return "Tata Photon" (Reminder)


Dear Pradeep,


I am not getting, why it will take 20 business days. You provide tata photon in 24 hrs and you cant stop it in 2-3 days.


I am not satisfied with it, even I am afraid that after 20 business days, you may say as you have already used photon for 1 month so now we will return only half money to you.


Please do the needful as soon as possible, otherwise I have to escalate this issue to my HR and Consumer Cort.


Thanks,
Kuldeep
________________________________________
From: Pradeep SH [pradeep.[censored]atacommunications.com]
Sent: Tuesday, January 29, 2013 11:14 AM
To: Kuldeep Rautela
Subject: RE: Complain for money return "Tata Photon" (Reminder)


Dear Kuldeep


The JE visited yesterday and the feedback will be forwarded to the refund team. To process it will take 20 business days to get the feedback.


Pradeep.S.H
Manager, Enterprise Business
GES
Tata Communications Limited
Chennai
Mobile- [protected]
Pradeep.[censored]atacommunications.com












-----Original Message-----
From: Kuldeep Rautela [mailto:kuldeep.[protected]@hcl.com]
Sent: 29 January 2013 11:05
To: Kuldeep Rautela; Pradeep SH; sabisu.[protected]@gmail.com
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder)


Dear Team,


Please Update on the same.


Thanks,
Kuldeep


________________________________________
From: Kuldeep Rautela
Sent: Monday, January 28, 2013 10:12 PM
To: Kuldeep Rautela; Pradeep SH; sabisu.[protected]@gmail.com
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder)


Dear Team,


Technician came to my place and found very slow speed.


Please find the screen shot for the same.


Thanks,
Kuldeep
________________________________________
From: Kuldeep Rautela
Sent: Monday, January 28, 2013 11:04 AM
To: Pradeep SH
Cc: [protected]@gmail.com
Subject: RE: Complain for money return "Tata Photon" (Reminder)


Dear Pradeep,


My office timings are 9 to 6.30. So I request you to send JE today after 8PM.


My Address is, Plot No 19, Sai Nagar, 1st mail Road, Chennai.


Thanks,
Kuldeep




________________________________________
From: Pradeep SH [pradeep.[censored]atacommunications.com]
Sent: Monday, January 28, 2013 10:56 AM
To: Kuldeep Rautela
Subject: RE: Complain for money return "Tata Photon" (Reminder)


Dear Kuldeep


I have escalated to the network team . The JE will visits your place by today or tomorrow and if the network is poor we will process for the refund. Please find the mail attached.


Pradeep.S.H
Manager, Enterprise Business
GES
Tata Communications Limited
Chennai
Mobile- [protected]
Pradeep.[censored]atacommunications.com














-----Original Message-----
From: Kuldeep Rautela [mailto:kuldeep.[protected]@hcl.com]
Sent: 28 January 2013 10:52
To: [protected]@gmail.com; Pradeep SH
Subject: FW: Complain for money return "Tata Photon" (Reminder)


Dear Team,


Please update on the same.


Thanks,
Kuldeep


________________________________________
From: Kuldeep Rautela
Sent: Sunday, January 27, 2013 10:52 AM
To: [protected]@gmail.com; pradeep.[censored]atacommunications.com
Subject: Complain for money return "Tata Photon"


Dear Team,


I have applied for "Tata Photon +" on 22nd Jan and it got activated on 24th Jan. I live in Thuraipakkam (Chennai). Here network is not good. I complained for the same. Technician came and intimated that, there is no solution for the same. So I need my money back, Please let me know when I will get my money back. Please also tell me what amount I will get back.


I have maid complain to get my money back on 26th Jan Please find the below mentioned details.


photon no = [protected]
Service Request No =[protected]


Thanks,
Kuldeep