Tata Docomo

10 Reviews

dpakcemk on Jun 24, 2012

Illegal deduction of balance

Dear Sir/Madam,

My name is Utpal Mandal and my mobile number is 8015402330. Yesterday dated 23rd June,2012 Rs 1/- was deducted from main balance and when i was inquiring about this with the customer care executive,in the mean time again Rs 30 was deducted from my main balance.

Again when i contacted the executive he didn't provide me any details and instead transferred the call to his manager but manager never picked up the phone. In a sort i didn't got any reply to my complaint.

I would like to say you that this balance deduction is happening for the last 1 month continuously. I have a GPRS pack already activated so deduction due to internet use should not be the reason. Please provide me reason why this is happening and return my balance.

Please reply me as soon as possible by contacting in below given numbers.

Regards,

Contact No.
8015402330(Utpal)
8015351399(Deepak)

9 Comments

Comments

infinity94

Tata Docomo - Lucknow, Lucknow, Uttar Pradesh, India

My Docomo Number- 9044468257
My Name- Anant Singhal
Contact email- anantsinghal123@hotmail.com

About a month ago, Rs 10 was deducted from my account for JOKES subscription while i had not sent any request for it. I called the customer care and first they disconnected the call and then when i called again, the person assured me that the problem will get fixed within 2 days but it didnt happen. Then, i didnt call again as i didnt want to waste my precious time for 10 rs. Now, a month later, Rs 5 has been deducted for cricket updates for which i didnt send any request. i called customer care again and talked for 13 minutes to Mr Ompreet Chauhan who couldnt handle the problem in any way. He said that it has been activated from your end and we can assist you only for activating and deactivating services. I am very angry. It is not a matter of just 10 rupees or 5 rupees but it is that when i never sent any request for any service why am i being charged for it!!!

I want an answer as soon as possible from the Docomo administration otherwise I am going to file a legal petition against TATA DOCOMO in the Consumer Court.

Go to hell with your cheapest plans.

If you cannot operate the company by fair and honest means, then shut it.

-Anant Singhal
Lucknow

Jun 12, 2012 by

dpakcemk

HI,

My name is Deepak kumar and my number is "8015351399".

In last 4-5 days 4 rupees i.e 1 rupee 4 times have been deducted from my account and i don't know why this has happened. Everytime i am trying to get justification for this from the customer care executive, they are just giving idiotic reasons.

They are telling some sms services are started and for that money has been deducted. First of all, how this sms services are activated, it's something running in your system background process to activate these services and deduct money from the customer. Anyway i told them to deactivate the whatever services that has been activated and again next 1 rupee gets deducted.

I don't know how you guys train your Cust care executive, everytime i talk to different person and everyone say that the earlier had given wrong information. They say that i have to deactivate the service by dialing 155223 but there they tell me that i am not having any service active. Now you say me who will help me..

Last time i talked to some 'Rakesh Kumar' in TN circle, although he was nice while talking but i didn't get any positive feedback from him. It is my luck that only 1 rupee are being deducted and i fear what would i do when something like 30 or 50 or 90 rupeess will start get deducted. Please we don't have huge money to give it free to anybody.

So please it's a kind request from my side that please stop deducting this and help me as early as possible before this problem get worsen up.

Thanks,

Name- Deepak Kumar
Number- 8015351399
Circle- Chennai

Jun 14, 2012 by

dpakcemk

Hi,

My name is Deepak Kumar and my mobile number is 8015351399. Although i complaint earlier but i didn't get any feedback from yourside. I don't know what is the problem with this tata docomo.

I am facing issue again again. Yet in last 2 days 1 rupee/day has been deducted from my balance. I tried enquired customer care about this and they are giving the same old excuse some service are active. I don't how much will be deducted from balance. Still whenever i call 155223 number for deactivating the service, it still says that there are no active services in my account.

So please please it's a kind request that please help me on this.

Thanks & Regards,
Deepak Kumar
8015351399

Jun 15, 2012 by

Tata Docomo

Dear Deepak,

Kindly be informed that the amount of Rs.2 has been adjusted on your account on 12-Jun-2012 and also be informed that the service has been deactivated from your number and there are no other services activated on your number.

Thanks and Regards
Customer Care
Tata DOCOMO.

Jun 24, 2012 by

dpakcemk

Hi,

Yes Rs 2 were funded to my account but again after that day also Re 1 each for 4 day were deducted. Do you have any good reason for that. You can check with the customer care history last time i have complained about the same in the morning 5 o'clock, i don't remember the exact date. Can you return that much amount to me??

Actually i think TATA Docomo is becoming Beggar day by Day that's why they are stealing money from their customers. And they have kept some IDIOTS customer care executive who have no knowledge other than saying "Sorry, you face difficulty we will help you" stupid IDIOTS. Lets see how far you guys can go in emptying customer wallet. If i am not wrong i think you guys will definitely cross the Reliance in this regard.

Thanks and sorry in case i have written anything wrong.

Regards

Jun 25, 2012 by

Tata Docomo

Hi Utpal,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.