[Resolved] Tata Docomo — unauthorised activation of services

rajm791

from Bengaluru, Karnataka

Address:

Karnataka

Service for LOVE tips was subscribed to me without my knowledge on 8/july/2010 around 5 pm.and 10 rs INR was deducted.when i inquired it with coustomer care they tried to apologized and misguide me and when i enquired more they disconnected the line...they r just denying their mistake.As i was in class room and phone in my bag there's no chance that even mistakenly some button would've pressed and it activated..they are misusing technology as this is the second incident with me..they have no answer for this behaviour and they are not refunding my money....This is fraud on the face of customer..Is the way to make money by cheating people and balming it on technology that system is showing such updates

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Aug 13, 2020

Complaint marked as Resolved

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Comments

hanishmanu

from Tellicherry, Kerala

Tata Docomo — unauthorised subscriptions

Tata Docomo has automatically starting the cricket alert service on my cell no. [protected], without my consent. and has charged Rs. 10 per day for that unwanted service. I tried to deactivate the same, but i cannot. I contacted customer care centre, but in vain. I had similar problems twice before with call me tunes. Are you cheating the customers?. please de activate cricket alerts.

ankitjain_2705

from Chennai, Tamil Nadu

Tata Docomo — Unauthorised Service activation

I am receiving messages for activation o[censored]nwanted services for which I have never made request, and payments has been deducted for the same. When I tried to contact customer care I have not received any positive feedback.

Tata docomo's tag line "Keep it Simple" is totally wrong rather it should be "Keep it complicated"

I did not get the logic of activating value added services without consumer request...whether it is permissible under any Law/Act?

I will not suggest anyone to go for Tata Docomo

ankitjain_2705

from Chennai, Tamil Nadu

My details are as follows:-

Tata Docomo number is [protected]
Email id: [protected]@rediffmaiil.com
Handset Using: Samsung omnia GT B7320

jgdswrr

from Delhi, Delhi

Tata Docomo — ACTIVATION OF PACKAGES WITHOUT CONSUMER CONSENT

TATA DOCOMA eaten away my recharge amount of Rs.150/- in the name of some 4/5 packages each costing Rs.30/-. Packages activiated are like Lovepackage, Family package etc. without opting the package. Their Customer Service is so poor that no facility is availability to talk to the customer care. Kindly save the innocent people from TATA DOCOMA by blacklisting/delicensing the company.