Tata Docomo — NULLIFIED MY BALANCE

Address:

Karnataka

FIRST I WILL JUST BRIEF YOU ABOUT THE DAY ROBBERY WHICH TOOK PLACE ,I HAVE BEEN KEEPING THE TATA DOCOMO NUMBER AS STANDBY DUE TO WHICH I HAVE NOT USED IT FOR LONG BUT UNFORTUNATELY I USED YESTERDAY FOR MY NEW HANDSET ON[protected] DURING THE SWAPPING OF THE SIM I HAD 370 RS IN TATA ,I BROWSED AROUND 20 MINUTES OR SO AND LOGGED OFF THROW ALL MEANS OF ACCESSING THE INTERNET AND BEFORE END OF THE DAY JUST GLANCED MY NEW HAND SET WHICH WAS SHOWING 0 AS THE BALANCE ,LOW BALANCE FOR WHICH I RELIGIOUSLY ACTIVATED MY BALANCE THROUGH ONLINE RECHARGE OF 350 RS AROUND 10:30 AM WHICH I GOT BALANCE OF 330 RS BUT FUNNY THING HAPPENED AROUND 12PM WHERE IN FLASHED 6PAISE AS THE BALANCE NOT EVEN MADE A SINGLE CALL NOR BROWSED BUT TATA DOCOMO REDUCED MY BALANCE THROUGH WHICH I COULD NOT EVEN CONTACT CUSTOMER SERVICE IN ORDER I OVERCOME THIS OBSTACLE BY BEGGING FROM MY COLLEAGUES AIRTEL NO I CONTACTED CUSTOMER CARE FOR WHICH I WILL BE CHARGED FOR THE CONVERSATION BECAUSE THE FACT IS NOTHING IS FREE :) I ASKED FOR REGESTERING A COMPLAINT AS SOON AS SHE TOLD ME THAT I WILL TRANSFER THE CALL TO MY BOSS THE NUMBER GOT DISCONNECTED I LATER CALLED THE SAME CSR NO AUTOMATED MESSAGE WAS ACTIVATED TWICE I CALLED .THEN I EVEN MAILED MY COMPLAINT THROUGH TATA DOCOMO WEBSITE.

I LATER CHATTED WITH CUSTOMER CARE REP BELOW IS THE TRANSCRIPTS :
Welcome to Tata DOCOMO Chat. Please wait while representative is identified...
Your chat session has been assigned to Tata DOCOMO representative.
{Majeed} Hi gautham . You are on line with Majeed . How may I assist you?
{gautham}hi majeed
{Majeed} Hello
{Majeed} How may I assist you?
{gautham}yesterday i had a balance of 370rs hich i browsed for mere 20 minutes and closed the internet by the end of the day i got pop ups that you have low balance later during the same i found 0
{Majeed} That's displeasing, Please let me help you with the same.
{Majeed} Would you like to have this information for the number [protected] ?
{gautham}correct
{gautham}mne
{gautham}mine only
{Majeed} I request you to kindly stay on line while I retrieve this information for you, this may take about a minute.
{gautham}k'
{gautham}the chat has bugs
{gautham}twice need to type the words
{Majeed} Thank you for your patience gautham.
{gautham}fine today i recharged online for 350 rs around 10 am but by 12 pm it was reduced to 6 paise fun thing i have not made a single call or browsed but my balance was reduced to 6 paise
{Majeed} Yes as checked here you have been charged for using internet session without having internet pack.
{gautham}where is my balance
{Majeed} As checked here your amount is deducted for using internet session.
{gautham}boss twice i am typing
{gautham}spell mistakes happening in this chat
{gautham}s
{gautham}solution
{gautham}??
{Majeed} I could be able to view your response
{Majeed} As per the details there is no issues from our end
{gautham}ihave not browsed
{Majeed} Kindly recharge the data pack to avoid unwanted extra charges on your number.
{gautham}register the complaint
{Majeed} sorry sir, As there is no issues from our end
{gautham}i have dnd
{gautham}were 350 rs go
{Majeed} sorry sir, As there is no vas service on your number
{gautham}s
{Majeed} As you have used internet session for the same you have been charged correctly.
{gautham}not at all
{gautham} have not browsed
{gautham}how could it happen
{gautham}it has been deducted
{gautham}600 rs i lost in 24 hrs
{Majeed} yesterday i had a balance of 370rs hich i browsed for mere 20 minutes and closed the internet by the end of the day i got pop ups that you have low balance later during the same i found 0
{gautham}20 minutes is 370 rs charge
{Majeed} let me tell you complete deduction time details
{Majeed}[protected]:04:22.0
{Majeed}[protected]:26:45.0
{gautham}330 rs how it vanished today
{Majeed}[protected]:23:44.0
{Majeed}[protected]:13:40.0
{Majeed}[protected]:48:28.0
{Majeed}[protected]:57:25.0
{Majeed}[protected]:07:10.0
{Majeed}[protected]:00:22.0
{gautham}kndly register my complaint
{Majeed}[protected]:13:08.0
{gautham}i have not browsed
{Majeed} Sorry sir, As per the details you have browse the internet session, There is no complaint will be taken.
{gautham}20 minutes max i did so
{gautham}why


NOW I REQUEST TATA DOCOMO PEOPLE TO VERIFY PROVIDE ME THE WEBSITES ADDRESS WHICH I HAD VISITED APART FROM MY 20 MINUTES OF BROWSING ON 16TH WHICH YOU CHARGED 370RS AND 330 RS YOU CHARGED ME ON[protected] GIVE ME THE URLS I VISITED OR BROWSED IN THIS ERA OF LAPTOP WHY WOULD A PERSON BROWSE INTERNET THE WHOLE DAY FOR 600 RS .KINDLY REVERT THE SAME AND REGISTER A COMPLAINT AS I HAD REQUESTED TO DO SO IS NOT DONE TILL NOW TATA DOCOMO.ALSO PREVIOUSLY I HAD COMPLAINED REGARDING VAS WHICH WAS GENEROUSLY ACTIVATED IN MY PARENTS HANDSET WHO DONT EVEN BROWSE,SMS TOO IT WAS BLAMED THAT THEY SENT AN SMS FOR WHICH RAMYA PACK WAS ACTIVATED WHAT WAS THE PACK ,TODAY RAMYA DID THIS ,SHE WENT HERE,SHE SIGNED THERE,SHE WAS WITH THIS DIRECTOR ALL CRAP FOR WHICH YOU HAVE NOT REVERTED MY MONEY LET IT BE 1 RE IT IS PRECIOUS FOR WHICH I TOLD DND.NOW I LEAVE IT TO TATA DOCOMO ORELSE I WILL SURELY LOOK ALTERNATIVES .PROVIDE THE PROOFS TO MY MAILID,PROVIDE THE WEBSITES I BROWSED TOO