[Resolved]  Tata Docomo — online recharge not credited

Address:

Ernakulam, Kerala

I did a prepaid online recharge of 300INR using Citibank credit card from tata docomo website for the Number +91 [protected].I got a confirmation from Citibank regarding the transaction that 300INR has been credited against docomo. I did not get the recharged amount in my account or any intimation regarding the same. Date of recharge : DEC - 8 - 2012 time 12:00PM . Contacted Citibank and Citibank gave me the transaction ID of the successful payment against docomo : 422143 and asked me to contact the merchant ie DOCOMO to resolve the issue. Contacted docomo cx service in the number [protected] and got connected to cx service rep.Explained the problem and she collected the transaction number from me and said this is going to take another 24 hours to figure out.I said I need wither the recharge immediately or the money back as I did it online as they advertise to get it