[Resolved]  Tata DoCoMo Postpaid — DOCOMO postpaid complaint

Address:

Bangalore, Karnataka

Hi,

I bought a DOCOMO postpaid sim on 06-APR-2012 Friday after persisting phone call from a docomo agent called prakash and prashanth.I subscribed for the postpaid plan of 899 UL. and paid 899 as advance they came to my place and collected all documents and they asked 50 rs extra for taking a bigger copy of the stamp sized photograph I gave them I gave the amount and they gave me a bill which I'm attaching to this complaint.I asked them repeatedly that when the sim will be active they told me that the verificagtion guys will come on saturday before afternoon and by evening the sim will get activated.I told them Saturday i need the sim to be activated otherwise I dont need the SIM and they ensured about that.I waited till saturnday 7PM and still i did'nt get any call. I called them on their number and they told me they are sorry and the verification will come only on monday I told them I dont need the SIM and to take it back as its not useful for me without not able to make any calls.They told OK they will activate the SIM now itself and if the verification is not completed on modnay they will refund the money back; I believed it and they activated the sim within 1 hr and they told me that there is a limit of 100 minutes untill verification. On monday I called them on morning and they disconnected the call i caleld an alternate number and the guy told me he will ask them to call me back.They did and the guy told me that he has nothing to do with verification it might come on tuesday only.I told him I want the money back as the sim is not usable even after paying the money and also submission of documents.He disconnected the phone then and there and I am unable to reach them anymore.I dont know what I should do to get my money back or to get my SIM active.I called the so called customer service and when I asked for the supervisor the agent told me that Supervisor went for lunch.the details of the connection are mentioned below.

agency name : N - SQUARE TECHNOLOGIES,NO.419 , 2ND FLOOR, 14TH CROSS,SHASTRI NAGAR,KR ROAD,BANASHANKARI 2ND STAGE,BLORE-560 070.Ph:[protected]
agents name : prakash babu : [protected]
Prashant raju : [protected]
my number : [protected]

Regards,
Vaisakhan.Sanu