Tata DoCoMo / Prepaid — MISLEADING SELL OF PRODUCT | |||
I had recharge for GPRS pack of tata docomo prepaid card from tata docomo official web-site "http://www.tatadocomo.com/online-recharge.aspx". the details being displayed at website for gprs pack was : amount -78Rs, Get 1 Gb data and validity :30days. but when i done with online recharge successfully, i got the message with below details as amount -78Rs, data: 750MB and validity :21days. I have screen shots of tata docomo website home page displaying above mention offer of 30days validity with 1Gb data. I have transaction id for my that transaction with screenshot. i tried contacting tatad ocomo multiple times on this via customer care, email but no one replied back to me. No one care to look at this. what i got is arrogant answers. I need help on this. in attachement file you can find the mail containing all required screenshots. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Mr.Badvar,
We are unable to view your attached file. so we request you to provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
We are unable to view your attached file. so we request you to provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Customer,
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata DOCOMO helpline or visit the live chat link - http://bit.ly/24x7LiveChatSupport . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.
Thanks and Regards
Customer Care
Tata DOCOMO.
Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request you to call Tata DOCOMO helpline or visit the live chat link - http://bit.ly/24x7LiveChatSupport . Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear brother, I fully agree with you, I was also victim of such tricky sells pro. they hide actual validity.
I had purchased PV58Recharge for my mobile, after I received a sms from tatadocomo tele mkt . I received confirmation as per their adv. I have the original sms in mobile in box .The sms is as follows.
Hi! PV58Recharge Successful, MRP Rs.58, Validility:180days, 1.2p/2s for all local.
now they changed the validity to 90days.Several calls to call centre did not yield positive result.
Wrote e-mails, but like their tricky marketing their responses are also similar Most of the draft is copy and paste .No direct and simple answer to raise complaint. I ADVISE ALL INDIANS TO TAKE CARE FROM ALL SUCH TRICKY SELLS PROMOTIONS FROM TATADOCOMO. THEY ARE MAKING MONEY BY TAKING ADVANTAGE OF OUR SIMPICITY AND LACK OF OUR WILL TO PURSUE THE LAWS AGAINST SCRUPULOUS WAYS OF MAKING MONEY BY SUCH CO.
I had purchased PV58Recharge for my mobile, after I received a sms from tatadocomo tele mkt . I received confirmation as per their adv. I have the original sms in mobile in box .The sms is as follows.
Hi! PV58Recharge Successful, MRP Rs.58, Validility:180days, 1.2p/2s for all local.
now they changed the validity to 90days.Several calls to call centre did not yield positive result.
Wrote e-mails, but like their tricky marketing their responses are also similar Most of the draft is copy and paste .No direct and simple answer to raise complaint. I ADVISE ALL INDIANS TO TAKE CARE FROM ALL SUCH TRICKY SELLS PROMOTIONS FROM TATADOCOMO. THEY ARE MAKING MONEY BY TAKING ADVANTAGE OF OUR SIMPICITY AND LACK OF OUR WILL TO PURSUE THE LAWS AGAINST SCRUPULOUS WAYS OF MAKING MONEY BY SUCH CO.
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Tata Docomo — Lied to customer for sell
I have taken a TATA Docomo connection which was actually pushed by the sales people of TATA who were giving it free with TATA PHOTON. I was not at all interested in TATA Docomo, but the person asked to use it for internet as internet bill will be 99/- and free download. I had made the enquiry 5 times to him and he confirmed the same always.After a month, by chance I saw the bill of 3000/- all for internet usage. I declined to pay the amount to get in touch with TATA Docomo person. Unfortunately, they bluntly left this saying - "they cant help. As Sales People comes and Go".
We dont buy it for the sales people, we buy TATA DOCOMO. and Thats what TATA's commitment towards us.