[Resolved] Tata DoCoMo Prepaid SIM Card — POOREST CUSTOMER SERVICE - REGARDING DEACTIVATION OF VOICEMAIL SERVICE | |||
Dear Sir I am having TATA DOCOMO PREPAID SIM CARD IN use for last two years. No. Iis[protected] On 08 May 11, i activated Voice Mail service by sending a SMS as instructed, to the service provider TATA DOCOMO. Not satisfied with the service, i sent a request by typing CAN VM to 121 to cancel my voice mail.But i couldn't deactivate it. sINCE THEN I have placed request with TATA DOCOMO several times but in vain. TheIr assurance like it will be deactivated "WITHIN TWO HRS" / "WITHIN 24 HRS" / WITHIN 48 HRS" are all proved false. I spoke to customer care people ; few to remember their names as SWATIKA, RAJESWARI, MARY, then one higher official GEETA, but the end result is same. the VOICE MAIL IS STILL NOT DEACTIVATED. The poorest thing is that most of them are not even aware of technical details .Everytime u speak to them, u have to explain from day one and then an EXTREMELY POOR ASSURANCE. One of the cutomer care even went on to say to check my settings on mobile. Though i never changed my settings except for sending request SMS to the service provider, but i still checked the same.but the result is same. Now i don't have any other option but to put the TATA DOCOMO on NOTICE through this message that if in next 48 hrs, my voice mail is not deactivated, i will be copnstrained to knock the door of the court. (EXTREMELY PATHETIC EXPERIENCE WITH CUSTOMER CARE EVEN IN THE PAST.) Regards Vijay Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Tata DoCoMo Prepaid SIM Card — Blocking Sim Card
I have lost my mobile which is having Sim card with no [protected].Please block it to avoid misuse of my mobile number from others.
Dear Sir
U dont check your reords neither read the full mail in detail
i have done that 1000000 times
anything else, even ur nodal and appelette officers have been found to be ineffective.
GOD SAVE SUCH ORGANISATION if capale executives are not there and those who DONT CARE FOR CUSTOMER SATISFACTION
Have shame, dont let your organisation down
regards
Vijay
U dont check your reords neither read the full mail in detail
i have done that 1000000 times
anything else, even ur nodal and appelette officers have been found to be ineffective.
GOD SAVE SUCH ORGANISATION if capale executives are not there and those who DONT CARE FOR CUSTOMER SATISFACTION
Have shame, dont let your organisation down
regards
Vijay
I have lost my mobile which is having Sim card with no [protected]
Please block it to avoid misuse of my mobile number
Please block it to avoid misuse of my mobile number
I Lost my Mobile having Prepaid TATADECOMA Sim [protected]
Kindly Block the SIM [protected]
- Tulajaram Bhute
Kindly Block the SIM [protected]
- Tulajaram Bhute
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Tata Docomo Prepaid Sim Card — amount debited without customer approval
Hi,MY MOB # - [protected] - RECEIVED A SMS MSG FROM DOCOMO ON 09-FEB-2011 17:50:33 THAT, IT HAS DEDUCTED RS. 30/- FOR NATIONAL NEWS ALERT, WHICH I HAVE NOT OPTED. ITS COMPLETELY A DISCONSENT.
IT IS SO DIFFICULT TASK TO REACH OUT TO TATA DOCOMO (TD) CUSTOMER CARE. TD EXPECTS CUSTOMERS TO CALL UP CUSTOMER CARE 121 OR NODAL OFFICER OR APPELLATE AUTHORITY TO RESOLVE ISSUES. I ATTEMPTED FOR ALMOST 24 HOURS TO REACH OUT TO THESE NUMBERS ON SEVERAL ATTEMPTS, I WAS VERY UNSUCCESSFUL TO REACH.
AT THE SAME TIME THEY HAVE EATEN MONEY WITHOUT MY CONSENT. IT HAS BECOME TOO DANGEROUS TO DEAL WITH TD. WOULD YOU PLEASE TAKE THIS COMPLAINT AND ACKNOWLEDGE TO MY EMAIL ID [protected]@rediffmail.com