[Resolved] Tata Docomo — Receiving bills for disconnected connection

satatmp

Address:

Bangalore, Karnataka

Hi,

I had a TATA photon connection and I wanted to have this disconnected for a long time. I traveled to the United States in July. I had raised a request to have the TATA photon connection disconnected online. The request was accepted. However to my surprise, I continued to receive the bill for next month. I still went and paid. I raised another online request for a disconnection. To my shock, they asked me to pay a huge amount(Rs. 850). After a lot of arguments, they said they were going to disconnect my connection.

But still they sent a legal notice asking for the payment. I did not want to get into this legal issues. Therefore, I paid the amount. Now, to my surprise, they have sent another bill.

TATA customer care is a spineless department and the whole organization is totally unprofessional and unethical.

Is there any way to settle this with the organization once for all?

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Apr 23, 2017

Complaint marked as Resolved

Verified Support

Mar 19, 2012

Tata DoCoMo Customer Care's response Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected].

Thanks and Regards,
Customer care
Tata Docomo.