[Resolved]  Tata Docomo — recharge not done

Dear,

I have did my reacharge from tata photon offcial site through HDFC netbanking payment done and debited from my bank account but reacharge amount not refiiled in my account so still photon device is not started

please revet on my mail (sandip.[protected]@hotmail.com)

my photon No. is [protected]( the same number i wants to reacharge)

My contact details is [protected]

Sandip

Sandip.. I am in complete agreement with you as I faced the same problem 2 months ago. The tata photon service is the worst in the market. Dont let them eat your hard earned money and lets pledge them to teach a lesson. I know that its diffcult to sue them and waste our time but what we can do is ask our family and friends not to use tata photon connections. Load all the social networkign sites with your issues so that a real face of tata could be shown to the people.

Ankit

i recharged my tata docomo phone for Rs. 196 on 14th feb 2012 transaction id- 013942. Till date no recharge has been done and no money is refunded back. When talked on customer care they told to wait till 21 days. Still no action taken

Hi Shrueti,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

I have recharged my Tata Docomo number[protected] with 300rs/- for which i should get 324 rs/-.
i had done this recharge through online from Tata Docomo Website on 21st December,2012. After the giving the credentials amount was debited from my credit card and the i got the Transaction successful message. But i didnt receive my balance. After calling 121(cust care) they said as its online transaction they need 1 week time to get the details. And after my repeated requests they logged complain on 31st December 2012.

"DelNo. Complaint Reference No. Complaint Date. Complaint Description. Complaint Status. Complaint ClosureDate. Resolution Expected Date. Resolution. Revisied Complaint Closure Date.
[protected] PRRG12805503 [protected]:03:00.0 Recharge done benefits not provided Open 02-Jan-2013 We regret the delay in resolving the complaint it will take 24hrs to Resolve your complaint"

they provided me the resolution date as 2nd January 2013 10:03:00 AM. but till now i didnt receive my balance either in my mobile or to my bank.
Whenever i call customer care they say," we didnt get response from Network Team, your complaint is still open and it will be closed in 24 hours", from past 5 days they are saying the same.
Please do the needful either to get my mobile recharged or my money refunded back to my Bank.

Dear Venkat,

Kindly provide us the Credit Card statement as we haven't found any transaction details, which will assist us in doing the needful.

Thanks and Regards,
Customer Care,
Tata DOCOMO

I made a payment of 200 rupees for tata docomo recharge on 2 july 2013.still recharge not done and 200 rupees are deducted from my account.
my payment id[protected]
mobile no -[protected]

I made a payment of 200 rupees for TATA DOCOMO recharge through internet banking on 2 july 2013.But recharge is not done still and balance is deducted from my account.
my payment id is_ [protected]
mobile no_ [protected]

Dear Mr. Chhabra,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata Docomo.

Dear Mr. Chhabra,

As per the discussion over call on [protected], we would like to inform you that the amount has been already credited back to your bank account as per your confirmation and no issue now.

Further, we request you to kindly send an E-Mail to [protected]@tatadocomo.com for any assistance.

Thanks and Regards,
Customer Care
Tata Docomo.

I, Tarun Azad, recharged my tata docomo no. i.e. [protected] online through net banking through their official website http://www.tatadocomo.com . The recharge was SPECIAL RECHARGE of rs.123 and i am having the details of that recharge and i have attached a photo in which you can check the transaction on 16th of july. I did that recharge on 16th july. But now the costumer care executives are saying that there is no recharge done on that day and the executive himself disconnected my call. please help me as soon as possible as they are charging me for on net calls.

my contact no.- [protected]

Yesterday i recharge to my tata docomo mobile no [protected] but recharge is not done and amount deduted from my account

I have done recharge through paytm.The amount is not credited to my mobile number.