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tata docomo service provider

 
3 Reviews
  rajeevkumar15 on Jun 7, 2012

illegal/wrong deduction

My number is 7696869272.i activated a gprs99 rs pack. Even i have free data. My balance was getting deducted from many days and when i talked about it to customer care. I was asked to call after 3 hrs. When i called again i was told that i am serfing a chargable site named moneymatrix n they told me not use this site to avoid deduction . But i havent heard abt this site before. I told  them that i am not using this site. Despite of my sincere effort to convince them. They were not listening and they disconneted my call . after some time i again tried to contact them, they didnt pick and disconnected my calls. In past also, they activated some services without my permission and any prior information. After contacting they may sometime refund some or all money but it cause a mental torture to customer. I want to you to pleade look into this matter to avoid any harrassment and mental torture to customer in future.  
Regard
Rajeev
2 Comments

Comments

Jun 8, 2012 by
Tata Docomo
 
Dear Rajeev,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.
Jun 18, 2012 by
Tata Docomo
 
Dear Rajeev,


Kindly be informed that according to Your complaint the amount of Rs.1.10 has been adjusted in Your account on 8-Jun-2012.

Thanks and Regards
Customer Care
Tata DOCOMO

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