[Resolved] Tata Docomo — Discontinuation of Service Without Intimation | |||
This is regarding Tata photon USB this connection was taken before three months and while taking this connection all the require documents was submitted to the retailer (Danish [protected]) and this documents was also submitted by the retailer to tata photon within seven days and same ,has i had word with the retailer also . I was provided with the tata photon nodal office by the customer care people assuring i will get the solution over their i spoke to Sneha and suhas in nodel desk they said that i have to submit all the documents once again has they don’t no were my documents are.This was also inform to them that i had a word with the retailer that we has submitted the documents, but still they kept on same that we need the documents once again , this show that day dont want to search the documets My question is is the retailer have submitted the documents were is my documents second question if Tata Photon have not received my documents they should contacted me within one month instead of blocking my service i have got the assaurement from the retailer that he has submitted all the documents (pan card copy ,electricity bill, ration card copy,2passport size photo )now this the duty of the Tata Photon to search the documents is its misplace by them .Is cannot be done by them then they will have to refund me the connection charges of Rs 2000.00 and recharge which i have done of Rs 1000.00 or else activate my service , as i will not submit my documents again. Tata photon no [protected] Mobile no [protected] email id - [protected]@yahoo.com Vanaja shetty Was this information helpful? | |||
Apr 27, 2017 Complaint marked as Resolved Verified Support Feb 07, 2012 Tata DoCoMo Customer Care's response Dear Ms. Shetty, Greetings from Tata Docomo! We sincerely apologize for the inconvenience caused to you. We would like to inform you that, as per our records we found that your Tata Photon is blocked due to differences in address verification. Hence we kindly request you to resubmit the documents at nearest Tata outlet. We assure you that we are committed to resolving the issue to your satisfaction. For any further assistance please mail us at Customer.[protected]@tatatel.co.in or you can call us on[protected]. Thanks and Regards, Customer Care, Tata Docomo. | |||
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This is regarding Tata photon USB this connection was taken before three months and while taking this connection all the require documents was submitted to the retailer (Danish [protected]) and this documents was also submitted by the retailer to tata photon within seven days and same, has i had word with the retailer also . I was provided with the tata photon nodal office by the customer care people assuring i will get the solution over their i spoke to Sneha and suhas in nodel desk they said that i have to submit all the documents once again has they don’t no were my documents are.This was also inform to them that i had a word with the retailer that we has submitted the documents, but still they kept on same that we need the documents once again, this show that day dont want to search the documets
My question is is the retailer have submitted the documents were is my documents second question if Tata Photon have not received my documents they should contacted me within one month instead of blocking my service i have got the assaurement from the retailer that he has submitted all the documents (pan card copy, electricity bill, ration card copy, 2passport size photo )now this the duty of the Tata Photon to search the documents is its misplace by them .Is cannot be done by them then they will have to refund me the connection charges of Rs 2000.00 and recharge which i have done of Rs 1000.00 or else activate my service, as i will not submit my documents again.
Tata photon no [protected]
Mobile no [protected] email id - [protected]@yahoo.com
Vanaja shetty