Tata Docomo — Speed issues of 3G + 60-70 rs balance deducted | |||
I had conversation regarding docomo 251(gujarat circle) plan with one of the customer care executive. he told me that i can use 1 GB 3G then after 2G unlimited for 1 month after the recharge. after that i made a recharge nearby 28 th august 2013. But they deducted 62-70 rs today as my 3G data was completed today. (1 month is not completed right now) the other problem is with their 3G speed. I have called many times and wasted many 50 paises to talk with the customer care executive regarding the 3G speed. My phone supports 21 MBPS speed(Galaxy Grand). and the speed i got from DOCOMO is 20-30 kbps. (251 rs recharge) the other companies are giving more fast speed than this docomo.( i have compared that with Vodafone) I doubt that "TATA DOCOMO " not following the Standards of 3G speed. What i want is they used to record the all call details. please listen them and please some needful so that i can assure that i was not wrong. Was this information helpful? | |||
 5 Comments | |||
Comments
+91 [protected]
[protected]@yahoo.com
Keep one thing in your mind that i am the old customer of yours.
Awaiting for your favorable reply.
[protected]@yahoo.com
Keep one thing in your mind that i am the old customer of yours.
Awaiting for your favorable reply.
Dear Mr. Viswanath,
We tried to speak to you personally on your alternate number to understand your concerns regarding internet however, we were unable to contact you, since your call was not answered.
We would like to inform you that on recharge of Rs. 251/- you will get Rs. 205/- talk time along with 1GB 3G data valid for 30 days. Hence, please be informed that you have been charged correctly as per your data usage post completion of 1GB 3G data.
Regarding speed issue, we request you to kindly get back to us with your alternate contact number to get the needful done.
Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.
Thanks and Regards,
Customer care,
Tata Docomo.
We tried to speak to you personally on your alternate number to understand your concerns regarding internet however, we were unable to contact you, since your call was not answered.
We would like to inform you that on recharge of Rs. 251/- you will get Rs. 205/- talk time along with 1GB 3G data valid for 30 days. Hence, please be informed that you have been charged correctly as per your data usage post completion of 1GB 3G data.
Regarding speed issue, we request you to kindly get back to us with your alternate contact number to get the needful done.
Further, we request you to kindly send a mail to [protected]@tatadocomo.com for any assistance.
Thanks and Regards,
Customer care,
Tata Docomo.
First of all I did not get any call from your side.
i can understand the above things.
My point is that your CC executive told me that i ll get 2G unlimited+1 GB 3G.
it's not my fault.
i have tried many calls to CC earlier, every time i come up with some patches which didn't works even once.
look you cant make me fool as i am a computer engineer.
I can understand workings of 2G-3G networks so tell me the reasons for lagging speed.
If you are following any Standards regarding the 3G let me know the T &C.
Viswanath Patel
+91 [protected]
[protected]@yahoo.com
i can understand the above things.
My point is that your CC executive told me that i ll get 2G unlimited+1 GB 3G.
it's not my fault.
i have tried many calls to CC earlier, every time i come up with some patches which didn't works even once.
look you cant make me fool as i am a computer engineer.
I can understand workings of 2G-3G networks so tell me the reasons for lagging speed.
If you are following any Standards regarding the 3G let me know the T &C.
Viswanath Patel
+91 [protected]
[protected]@yahoo.com
are you going to give me answers or should i put tongue in your mouth?
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.