Tata Docomo — TATA DOCOMO - POOR CUSTOMER SERVICE

Dear All, I have been using TATA PHOTON postpaid connection and made an email request to TATA Docomo on 02/08/13 to change my connection in to prepaid. I have received an email from them on 03/08/13 advising me to visit the near by outlet and based on their suggestion, I visited several TATA Docomo outlets in various part of city but none of them accepted my request and simply advised me to contact customer care again. After so much difficulty, I called customer service from TATA Docomo AVADI-Chennai outlet on 07/08/13 but this time too they call center executive did not accepted my request and finally provide me a reference number after a staff member of the outlet intervened. Since then I have been in touch with their customer service team every alternative day but response was very very poor and got the stereo type of response only. Initially, I was told that the request would be actioned within 24 hours but nothing had happened and whenever I call the call center, the executives who attended my calls drastically increased the deadline from 24 hours to three days, from three days to Seven days and finally to ten days. Finally I have received a call from TATA Docomo after 18 days from my initial request and asked me submit an application form to their office which is located in other part of the city and I am really wondering why they took so much of time just to say this. Because of their poor customer service, I have decided to change the service provider.