[Resolved]  Tata Docomo — Tata Photon Number-[protected] disconnected permanently without taken my consent on phone.

Address:

Madhya Pradesh

Dear Sir,
I have my TataPhoton Number-[protected] and being associated with Photon from past 2 years as a Corporate Customer.I have been charged Rs.2376 for the Jan-2013 month which is totally wrong and no sms has been sent to me after my 2GB free monthly usage as per my plan was crossed.

I have raised so many complaint and sent so many emails to the concern team to look into this. Pls find the attached email pdf for your reference. I have called customer Care Team so many time and also asked them to raised one service Request No[protected] for billing but it has been closed and disputed charges has not been waived off.

I have not received any reply from Customer Care after that, then I sent an email to the Tata Photon Appellate Authority to look into this, but there is also no reply from their side. Hence, I asked them to disconnect my number in frustration and irritation. The Service Request No[protected] is raised and they have disconected my call without taking any consent from me over phone to understand the issue.Now, they have disconnected my number permanently without taking my consent.

I request you to look into this so that appropriate Rental charges for Jan-2013, I can pay to enjoy the continous service. They are imposing the wrong Jan-2013 bill to me to pay.

They are not reactivated my number-[protected] till now which they terminated without called me. Please look into this .

Thanks Sameer,
Tata Photon Number-[protected],
Cell-[protected]