[Resolved]  Tata Docomo — Threats for Legal Action on Overdues

Dear sir,

I have used Tata Docomo (earlier Tata Indicom) basic telephone service and internet during my stay in Hyderabad from a period of[protected]. My account no[protected], address where the connection installed was Begumpet.

While leaving Hyderabad I personally went to the service centre (which is near Begumpet) and settled all the dues and handed over the phone set to them. I also got no dues receipt from them.

Now, I have got email from Tata Docomo dated 15th March 2013, stating legal will be taken against me for non payment of outstanding bills against this account. Final settlement was to be done by 26th March 2013.

What I am not able to understand is -
1. How come suddenly I am getting legal notice from Tata after 5 years
2. When I have paid all the dues why I am being harassed. ( Below is the email from tata customer service indicating no dues in my account)



From: [protected]@tatacommunications.com
To: [protected]@hotmail.com
Subject: FW: Tata Indicom Broadband Payment Reminder
Date: Wed, 25 Feb 2009 17:01:06 +0530


Dear Mr. Achint,

We regret for the inconvenience caused to you.

We would like to emphasize on the fact that you are a valuable customer to us and request you to grant us an opportunity to serve you better. It is our constant endeavor to serve our customers to their satisfaction.

We would like to inform you that your account [protected]@vsnl.net has been terminated on 04-Feb-2009 as per your request and there is no outstanding amount in your account. We would like to inform you that please ignore such mails as they are computer generated. We request you to revert to us if you are getting these mails repeatedly, so that we could forward your request to the concerned team to do the needful.

Thank you for your time and patience.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on [protected]@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Sandhya,
Customer Service,
TATA Communications Internet Services Ltd
From: achint priya [mailto:[protected]@hotmail.com]
Sent: Tuesday, February 24, 2009 5:07 PM
To: Tata indicom broadband
Subject: RE: Tata Indicom Broadband Payment Reminder

Thanks for you mail.

I am repeatedly getting payment reminders and old bill copies in my mail.

Could you please check your system and permanently delete information such as my e-mail ID and phone number?

Let me know if you have any issues.






Please help me on this.