Tata Docomo

8 Reviews

Arindam Sardar on May 4, 2012

To deactivate VOV service

I have a tata docomo service No 8015399523, I am getting a message with heading SHFWAP saying 'Your subscription to TATA DOCOMO Daily VOV Subscription has been renewed. You've been charged Rs. 5.0/-.'
But i never subscribed to this service.
I have called the provided number 155223 to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Rs. 5/- daily.
Please deactivate the service and refund my deducted balance

7 Comments

Comments

May 5, 2012 by

Tata Docomo

Hi Arindam,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

May 8, 2012 by

Tata Docomo

"Dear Arindam,

Please be informed that upon checking with our records no wrong deductions have been found. Hence we are unable to process your request of refund. Also be informed that as per our records there is no VAS pack activated in your number.

Thanks and Regards
Customer Care
Tata DOCOMO

May 8, 2012 by

Arindam Sardar

Hi,

I've got the same sms today morning from SHFWAP saying "subscription to VOV on tata docomo WAP is renewed at Rs.5.0 till 09.05.2011...".
If no such pack is activated then why I'm getting that sms and Rs.5 is being deducted everyday.
Kindly check your records and check for my call/sms history if possible.

Regards,
Arindam

May 8, 2012 by

aaresvee

I have a phone no.04465168890. Tata Docomo sent inflated bill (adding someone else's bill to mine) two months back. I immediately rang up 121 (their customer call center) and lodged a complaint. I also complained thru, their website. Inspite of repeated reminders nothing happened. And to my utter shock, they added further inflated billing in the next month's bill. They also added late payment charges. Again I complained thru' the aforementioned avenues. Again no action except mails from them asking for more time to solve the problem. Now i have received another bill showing arrears of payment adding up all the wrong claims. Out of total despair I wanted to surrender the phone. Even for this no response. No one seems to care for the consumer in this company.

May 15, 2012 by

Able Cajetan

deactivate the vov service from my phone ASAP .or i am taking ur case .its been going on for 3 months eating up all my balance i want to put an end to this and don't give a lame reason that there is no vov active in ur number and we cant refund n all those crap . u better do it fast for Ur own good its taking up rs5 a day so do whatever u want and get me off this problem or i am changing my service to some other

MY no : 7200479976

May 28, 2012 by

debchhanda

I have a tata docomo service No 9046764650, I am getting a message with heading NETWAP saying 'Your subscription to TATA DOCOMO Daily Subscription has been renewed. You've been charged Re. 1.0/-.'
But i never subscribed to this service.
I have called the provided number 155223 to unsubscribe, but it is saying you have not subscribed to any services. It is reducing Re. 1/- daily.
Please deactivate the service and refund my deducted balance

Dec 2, 2012 by

G@J@

I have a TATA DOCOMO phone no.8807422217, i am getting a mms message & a password to veiw the mms saying your subscription to TATA DOCOMO Daily subscription has been renewed.Youve been charged Re.2/per day.but i never subscribed to this service.I have called the provided no.155223 to unsubcribe, but its saying you have not subscribed to any services.But it is reducing Re.2/-day.
Please unsubscribe the service and refund my deducted balance.