Tata Docomo — unfair balance deduction on 22nd jan 2013

Address:

Mathura, Uttar Pradesh

I am using TATA DOCOMO prepaid connection, [protected] for more than 4 years. Since than many times I faced unfair deduction from my balance. Now again on[protected] my account balance slashed by Rs. 196 and when I called customer care, executive informed me that my account information is not yet updated, call after 6 hours but When I called later next day same lamb excuse was given. Since then I called many times, spoke to senior authorities even but no result. During this I asked them to register my complaint & provide Ref. number but customer care executive refused to register & when I insisted he dropped my call.they are trying to fool me. they are not able to give me any satisfactory reason of why , they deducted Rs.196 from my account balance and they are not ready to refund my deducted balance of mobile number [protected]. they also block my sim so that i an not make complain further to customer care. after all i managed a docomo sim from my friend and called docomo they said that i visited some site during surfing internet but i am firm sure that i have not used any such website which are chargeable .i do not know why do they make us trouble Unnecessarily. i am firm sure that my balance is not deducted for surfing the net , i have already gprs pack subscribed which is under validity till 2nd feb 2013.they have Unnecessarily deducted my balance themself When I claimed my money, executive replied that money refund claims should make within 48 Hrs from deduction where as they did not provided me the information in that time.again i called next day customer care , they listened my complain and realised their mistake and assured me that they will refund my balance within 24 hours but i am still waitin for their refund and today 5 day days have passed since they have made the commitment to refund my balance , i have not got any kind of refund. then i again talked with him but now they are saying that it is to late to inform about deduction of balance , you should complain within 24 hours and dropped my call without giving me any satisfactory answer
.such excuses have made me helpless what to do with such worst service provider.they have already given.me so much mental tension and deducted my hardly earned money . i belongs to a poor family , Rs.196 is a big amount for me, so i will fight until i will get my balance refunded .
Now this time I want to take this seriously & want to go for legal procedure. I have enough proof in support of my claim also have recorded all the conversations with customer case executives & with senior ones. (If authorities on this forum requires these proof & recordings before making judgement, i can provide all.)