[Resolved]  Tata Docomo — unfair deduction

I recently ported in to Tata docomo my no [protected] fro from airtel. I sent a request to activate STV18 for that Rs 18 is chargable, but the company deducted four time that money from my balence 18*4= Rs.72. I contected the customer care and register a complaint, the give me a complaint no. and a date by which the problem will resolve. But within the time limit the problem was not resolved then I again contected the customer service then the replied me that their tech team had make me two calls but no one has replied thefore my complaint were cancelled.

I fact they did not make me any call because I did never received their call. By the way there no any need to make me call becaue every thing related to compaint was given in complaint.

They are trying to cheat customer by such unfair deduction.

Thank sir I am looking forward to resolve the problem.

Thanks, Received the ammount.

Dear sir i visited by mistake (www.singhboy.com) this site on 31.5.11. My docomo no. [protected]. I didn't download any thing from that website even i was charged 99 rs. Twice. Total 198 I clicked only on liveTV link which is not chargable. I request u to refund my balance which you deducted. This is cheater web site. They have not manationed on livetv link that you will be charged here Rs.99. Please refund my balance kindly. and i asked nodal officer how can you say that all chargable web site deducate money honestly? But he did not answer me. You can also visit this site and conform yourself. Does this site charge u fairly? Docomo must have conneation with such kind of sites to send them payment. Stop thair payment. Waiting for your replay. Thanks

Sir,
I have been using tata docomo network bearing number [protected]. My account is been deducted for rs 5/- every 3 days stating this is for internet package which I have activated. Past 3 days when this issue came I called up customer care but no response is taken against my problem. Everytime i called customer care for this problem but they take no action. Kindly take action against my problem and please refund my money. i will be very thankful to you.

nupur

Dear Nupur,

Please be informed that as upon checking with our records the amount has been already credited to your account. Also be informed that as per your request VAS service has been deactivated

Thanks and Regards
Customer Care
Tata DOCOMO

my number is [protected]. i got a message from a NETWAP service that "subscription to bollywood has been renewed at rs.1 upto[protected] for 00 mins. To stop. dial 155223." when i dial these number for deactivation it says i haven't any active pack.this service charges 1rs/day. if its not showing under the list of activated pack then why the money is deducted from my balance?? and i cant even deactivate it. I everyday call to customer care but they are not giving satisfactory answer. seems lyk they also don't have enough knowledge about the problem. This is getting so irritating. so plz stop that messages and refund my money. From almost last 2 months i m getting this messages and the deduction is so unfair.

I rajendra Salvi Facing the issue Unfair deduction. My contact no is [protected]. Without Notification i got the message u have activated Breaking news Subscribe offer. When i am trying to deactivate and calling to the customer care support they disconnected my phone line .and not answering my call. Its a fraud and cheating with Customer Kindly take necessary action

My sim no - [protected].
This is the second complaint I am lodging on tata docomo. On 9th Oct, I had recharged with Rs.43 plan. The plan says that for local mobiles half paisa per second ( i.e., 30 p/minute) would be charged and the first call would be charged as 2p/second. But when I made the SECOND call, my duration of the call was 7 seconds and the call charge was 16p and still all calls are charged more.

Why is this happening?

I called customer care but they are not responding properly.

Plz pay attention towards my complaint and setright it ASAP.

I am fed up of this horrible network.

Hi Pavana,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.