[Resolved]  Tata Docomo — Unilateral Disconnection

Address:

Maharashtra

I have a Tata DOCOMO prepaid connection No. [protected] for over last three years. On 25th October 2012 when I was attending a call, the call was disconnected. When I enquired with customer care they were unable to explain anything and advised to contact Tata DOCOMO Gallery at Pune. Pune Gallery customer care executive advised to contact Tata DOCOMO Gallery in Mumbai. On 27th October I contacted Chembur Tata DOCOMO Gallery. The customer care executive there first verified my personal details, identification and was satisfied about its authenticity. However he told me that my connection has been disconnected because of negative response to Tata’s request to me to convert the connection to post paid category. I recollect executive from Tata DOCOMO calling me to request to convert my connection to postpaid. As I was happy with prepaid connection I refused such conversion.
I have notified Tata DOCOMO that action of deactivating my connection unilaterally without prior notice is violation of consumer right. Due to this astonishing act I am totally disconnected from my official and personal acquaintances causing unwarranted misunderstanding eventually resulting in irreparable loss.
In response to my mail Tata DOCOMO vide e-mail dated 1st November 2012, communicated their apology and requested to submit a fresh Customer Application Form & complete supporting documents at any TATA DOCOMO / INDICOM outlet or any nearest retailer shop. The services will be restored shortly after submission & verification of your complete documents. I have complied with their requirements on 3rd November 2012. While submitting documents I have put complete facts before the Customer Care Executive at Chembur Gallery. While discussing, it was revealed that the [protected] is now in category of Diamond number and sold at premium price of Rs. 7500/-
I would like to submit that I am a responsible State Government Official. When I was designated as Officer on Special Duty to Honorable Minister Public Health Department of Maharashtra, I have bought this premium number at premium price. I have furnished all documents when I bought the connection including my official Photo ID. Eventually I was transferred to Pune. Tata DOCOMO’s plea of negative verification is totally insincere. Tata should have contacted me on my cell number through call, SMS and even e-mail asking me to furnish KYC documents. Instead Tata DOCOMO has unilaterally disconnected services of my number. Action of Tata DOCOMO is totally surreptitious and warrants intervention of Honorable Consumer Protection Forum. I would also like to submit that I have balance of over Rs.2700/- on my connection. Further I have recharged special SMS and GPRS packs which have ample balance.
I have travelled from Pune to Mumbai twice for complying formalities asked by Tata DOCOMO which cost me over Rs. 5000/-. The loss due to sudden disconnection is immeasurable and irreparable. As I have presented myself in Tata DOCOMO Gallery personally for proving authenticity, Tata DOCOMO may please be directed to reactivate my cell number [protected] immediately.
(Deepak Madhavrao Jagtap)